PC393

Aftersales Retailer Support
Transverse Link
Retailer Inventory Inspection
Reference: PC393
Date: August 28, 2015
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected
Models/Years:
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
MY15 QX60
NA
3,661
August 28, 2015
*****Retailer Announcement*****
Infiniti is conducting a retailer inventory inspection to inspect the right and left transverse
link (TV) pivot bolt to ensure that the locking nut is present and torqued to the correct
specification on certain vehicles identified in SERVICE COMM.
*****What Retailers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles currently in retailer inventory are affected by this inventory
inspection using Service Comm I.D. PC393.
2. If the vehicle in retailer inventory is affected by this inspection, confirm the presence
of the correct locking nut and torque the right and left transverse link pivot bolt to
specification.

If the locking nut is present and torqued to the correct specification the vehicle
may be immediately released for sale.

If the locking nut is missing, incorrect, or has moved before the torque wrench
clicked the VEHICLE MUST BE PLACED ON HOLD AND CANNOT BE
RETAILED. Do not submit a warranty claim. Retailers should hold the vehicle
and send an email to [email protected]. Retailers should include
the following information in the email:
 VIN
 Retailer Code
 Retailer Name
 Contact Name
 Contact Phone Number
 Location of Affected TV Link Nut (Driver/Passenger)
 Condition of Affected TV Link Pivot Nut (Missing Nut, Non-Locking Nut, Nut
Turned During Torque Check
NOTE: NNA FQA will respond to the Retailer with further direction within 1 business
day.
3. The service department should submit the applicable warranty claim for the action
performed so it can be closed on SERVICE COMM and release the vehicle.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM using the appropriate campaign
I.D for the inspection status on each affected vehicle currently in inventory. Infiniti requests
retailers to perform this inspection prior to being retailed to ensure client satisfaction.
Continue to next page for inspection procedure
PC393 – 2015 Infiniti – QX60 (L50) – Transverse (TV) Link Pivot Locking Nut
and Torque Service Inspection
SERVICE PROCEDURE
1. Lift the vehicle using a hoist.
Driver Side Shown (Passenger is Similar)
TV Pivot Nut
2. On the driver side knuckle,
inspect the TV Link Pivot Nut/Bolt
(Figure 1) to ensure it has a
locking nut as pictured in
(Figure 2).
3. If locking nut is present, use a
torque wrench and an 18MM
wrench to hold the bolt secure
while checking the torque to the
following spec:

TV Link Pivot Nut/Bolt:
Figure 1
Correct Locking Nuts (OK)
63.8 Nm (47 ft-lb)
4. On the passenger side knuckle,
inspect TV Link Pivot Nut/Bolt to
ensure it is a locking nut as
pictured in (Figure 2).
5. If locking nut is present, use a
torque wrench and an 18MM
wrench to hold the bolt secure
while checking the torque to the
following spec:

TV Link Pivot Nut/Bolt:
63.8 Nm (47 ft-lb)
Figure 2
Not Correct NON-Locking Nut
(Send E-Mail)
6. If a locking nut is NOT present
(Figure 3), proceed to Step 7b.
Figure 3
7. Were the TV Link Pivot Locking Nuts present and found to be correctly torqued?
a. If the correct locking nuts ARE present and the locking nuts did NOT
move when torque was checked:

Submit warranty claim using Op Code PC3930 (see claims info).

Release the vehicle.
b. If a TV Link Pivot nut is MISSING, or a NON-Locking TV Link Pivot
nut is found, or the locking nut MOVED before the torque wrench
clicked:

Continue to HOLD the vehicle.

Do not submit warranty claim.

Send an E-mail to the below address:
[email protected]
Make sure to include the following information:
Dealer Code
Dealer Name
Contact Name
Contact Phone Number
Location of Affected TV Link Pivot Nut (Driver/Passenger)
Condition of Affected TV Link Pivot Nut (Missing Nut, Non-Locking Nut, Nut
Turned During Torque Check)
**NNA FQA will respond back to the Dealer with further direction within 1 business day**
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC393
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Locking Nuts are present
and torqued properly – OK
Condition.
CM
PC393
ZZ
99
Op Codes Flat Rate
Time
PC3930
0.2 hrs.
Parts
Required
on claim
No
Expense
Code
Required
No