PC405

Aftersales Retailer Support
2014-15 Q50 Direct Adaptive Steering
Client Appreciation
Reference: PC405
Date: October 14, 2015
Attention: Retailer Principal, Sales, Parts and Service Managers
Beginning October 14th, 2015 Infiniti USA will be asking retailers to provide additional client
satisfaction activities on specific vehicles identified through Service Comm as PC405 “Q50
Client Appreciation”. Retailers should expect to see this appear on work orders for client
vehicles included in the Direct Adaptive Steering (DAS) Service Campaign announced on
October 14th, 2015.
Exceeding Client Expectations
In order to deliver a truly exceptional client experience and to exceed expectations, Infiniti
USA requests that clients affected by one or both of the above campaigns receive the
following complimentary services at Infiniti’s expense ($65 maximum
reimbursement):
 Full tank of gas – top off gas tank with premium fuel
All Clients
 Light detail – wash & vacuum vehicle and clean windows & wheels
Pick-up and delivery – offer pick-up & delivery service of vehicles
Courtesy Vehicle – provide Courtesy Vehicle if needed (standard
practice)
The goal is to provide an unexpected benefit to our clients to reaffirm their decision to
purchase an Infiniti. Please note that Infiniti USA will send a very brief survey to all clients
after completion of the service campaign to ensure complete satisfaction.
Where
applicable


Retailers should claim $65 per vehicle for the client handling services. The $65 is
intended to reimburse for the cost of additional services provided to the client for the PC405
“Q50 Client Appreciation” program.
The “Q50 Client Appreciation” program (PC405) will expire on January 29th, 2016.
Vehicles serviced after that date will no longer be eligible for the program.
Claiming Instructions for “CM” I.D. PC405
Submit a “CM” line claim using the following claims coding:
NOTE: Retailers must claim both the OP Code
DESCRIPTION
Q50 CLIENT APPRECIATION
OP
CODE
FRT
PC4050
0.1*
& the Expense Code to receive payment.
Claiming only one will result in claims
suspension.
*Labor reimbursement is included in the $65 expense code.
Expense code:
EXPENSE CODE
038
DESCRIPTION
Fuel / Wash / Delivery Customer
Satisfaction
MAX AMOUNT
$65.00 (Maximum)