P5327

NISSAN
BULLETIN
Electrically-Driven Intelligent Brake System
Voluntary Service Campaign
Reference: P5327
Date: October 16, 2015
Attention: Dealer Principal, Sales, Service & Parts Managers
Potentially Affected
Models/Years:
2013-15 LEAF (ZE0)
Affected
Population:
68,577
Dealer
Inventory:
2,740
SERVICE COMM
Activation date:
October 16, 2015
***** Campaign Summary *****
Nissan is conducting a voluntary service campaign on certain LEAF vehicles sold in North America to
reprogram the e-ACT Electrically-driven Intelligent Brake Control Unit (“electronic brake booster”)
software in the vehicle. When the vehicle is shut off, a combination of high humidity and very low
temperature conditions inside the relay box of the e-ACT control unit may cause the relay terminal to
freeze. As a result, power will not be supplied to e-ACT control unit at vehicle startup. If this occurs
when the vehicle is started, a brake warning lamp illuminates to alert the operator, and the system
will switch to VDC Assist mode. In this mode, the brakes still function but they may require noticeably
more pedal effort. This issue only occurs at vehicle startup.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
P5327.
2.
Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by
this service campaign until after the vehicle has been repaired to ensure customer satisfaction.
3. Dealers should use NTB15-089 to correct any vehicles subject to this campaign.
4. Once repaired, dealer should submit a warranty claim and release the vehicle.
***** Release Schedule *****
Parts
Repair



Claims

Owner
Notification
Updated e-ACT software is now available on ASIST
No other parts are required for this campaign
NTB15-089
Additional parts, labor, and rental coverage is available in the event the
Electrically-driven Intelligent Brake control unit fails during reprogramming.
 Dealers should contact the Warranty Claims Call Center (800-258-7008, option 7)
for additional claims information.
Nissan will begin notifying owners of all potentially affected vehicles in November,
2015 via U.S. Mail.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary service campaign which for
any reason enters the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this
voluntary service campaign was part of a dealer trade, the letter associated with that VIN should be
forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this voluntary service campaign?
A.
When the vehicle is shut off, a combination of high humidity and very low temperature
conditions inside the relay box of the e-ACT Electrically-driven Intelligent Brake Control Unit
(“electronic brake booster”) may cause the relay terminal to freeze. As a result, power will not
be supplied to e-ACT control unit at vehicle startup. If this occurs when the vehicle is started, a
brake warning lamp illuminates to alert the operator, and the system will switch to VDC Assist
mode. In this mode, the brakes still function but they may require noticeably more pedal
effort. This issue only occurs at vehicle startup.
Q.
What will be the corrective action for this voluntary service campaign?
A.
EV Certified Nissan dealers will reprogram the Electrically-driven Intelligent Brake Control Unit
software in the vehicle.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately 1 hour to complete. However, your Nissan dealer may require your vehicle for a
longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners in November, asking them to bring their vehicles to an EV
Certified Nissan dealer to have the Electrically-driven Intelligent Brake Control Unit
reprogrammed.
Q.
Are parts readily available?
A.
No parts are required. The updated software is currently available on ASIST.
Q.
Is my vehicle safe to drive?
A.
Yes. However, if your vehicle is subject to this voluntary service campaign, you should make
arrangements to have your vehicle remedied as soon as possible. If your brake warning lamp
illuminates during startup – please call your local Nissan EV dealer for immediate assistance.
You may contact the LEAF Call Center for assistance in locating a dealer or roadside assistance.
The toll free number is 1-877-N0-GAS-EV-(1-877-664-2738).
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No, please check with your dealership for alternate transportation availability.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The repair will fully correct this condition. As the condition will be corrected, there is no basis
for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No, except to make arrangements to have your vehicle remedied as soon as possible after they
receive notification of the service campaign.
Q.
Is there any charge for the repair?
A.
No, the reprogramming will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any EV Certified Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
What model year vehicles are involved?
A.
Certain 2013-15 Nissan LEAF vehicles sold in North America and produced between November
19, 2012 and September 24, 2015.
Q.
How many vehicles are involved in the campaign?
A.
The potentially affected vehicles in the North American Market are as follows:
Region
USA
CANADA
GUAM
PUERTO RICO
Total
LEAF (ZEO)
68,504
2,336
12
61
70,913
Make/Model
MY2013-15 Nissan LEAF (ZEO)
Dates of Manufacture
November 19, 2012 to September 24, 2015
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.