PC420

Aftersales Retailer Support
Hood Primary Latch
Retailer Service Action
Reference: PC420
Date: December 16, 2015
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected
Models/Years:
MY2015-16 QX60
Affected
Population:
NA
Retailer
Inventory:
3,768
SERVICE COMM
Activation date:
December 16, 2015
***** Retailer Announcement *****
Infiniti is conducting a retailer inventory service action to inspect and, if necessary, replace
the hood latch on certain MY 2015-16 QX60 vehicles currently in retailer inventory or
assigned and in transit to check for possible out-of-specification primary hood latch subcomponent.
IMPORTANT: Retailers should not sell or trade any affected vehicles in retailer
inventory subject to this service action until the hood latch has been inspected and
proper operation has been confirmed.
*****What Retailers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in retailer inventory are affected by this inventory
inspection using Service Comm I.D. PC420.
2. Use the attached procedure to inspect and, if necessary, repair the vehicle.
3. The service department should immediately submit a warranty claim so that the
results of this inspection can be tracked, and then release the vehicle for sale.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in inventory. Infiniti requests
retailers to perform this repair on vehicles in inventory prior to being retailed to ensure
client satisfaction.
PC420 – QX60 Hood Latch
SERVICE PROCEDURE
1. Open the hood for inspection.
Hood Latch
NG
2. Inspect the black hood latch spring
position (Figure 1):

If the hood latch spring is in
the proper positon, as shown
in Figure 2, continue to step 3.

If the hood latch spring is out
of position, as shown in Figure
1, replace the hood latch per
the Electronic Service Manual
(ESM).
Figure 1
3. Open and close the hood 30 times:




Hood Latch
OK
Pull release lever
Open hood
Close hood fully
Repeat 30 times
4. After cycling the hood inspect the
black hood spring position:

If the spring is still in place
(Figure 2) the inspection is
complete.
 If the spring has dislodged
(Figure 1), replace the hood
latch assembly per ESM.
Figure 2
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC420
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
CM
PC420
ZZ
99
Op
Flat Rate
Codes
Time
Parts
Required
on claim
Expense
Code
Required
Inspect Hood Latch Assembly
PC4200
0.4 Hrs.
No
No
Inspect and Replace Hood Latch
Assembly
PC4201
0.7 Hrs.
Yes
No