PC405A

Aftersales Retailer Support
Direct Adaptive Steering
Voluntary Service Campaign
Parts Update & PC405 Expiration Reminder
Reference: P5323, P5326 & PC405
Date: January 28, 2016
Attention: Retailer Principal, Sales, Parts and Service Managers
***** Campaign Summary *****
As stated in our December 8th, 2015 announcement, Infiniti is conducting a Voluntary
Service Campaign on certain MY 2014-15 Q50 vehicles equipped with Direct Adaptive
SteeringTM (DAS) system to update the DAS software to the latest production standards.
Q50 Hybrid vehicles located in cold climates and subject to the P5323 or P5326 campaign
will have the 12-volt battery replaced as part of the campaign as well. The 12-volt battery
is being upgraded to a heavy duty battery on these vehicles to support system
operation in cold climates.
***** Parts Update *****
12-volt batteries necessary for replacement under P5323 or P5326 are currently on back
order. We expect additional parts to arrive in late April. Several retailers have stock of
these batteries, so we encourage retailers to assist other retailers as necessary to care for
their clients.
***** Claims Information *****
Infiniti would like to remind retailers that the “Q50 Client Appreciation” program
(PC405) will expire on January 30th, 2016. Vehicles serviced on or after that date will no
longer be eligible for the program.
***** What Retailers Should Do****
1. Service Comm will deactivate PC405 in SERVICE COMM by close of business on
January 29th, 2016.
2. Claims submitted for repair orders opened on January 30th, 2016 or later will be
rejected.
NOTE: For additional information regarding PC405 please refer to the announcement dated
October 14, 2015.