ITB16011

Classification:
Reference:
Date:
ST15-009
ITB16-011
March 8, 2016
2013 JX AND 2014-2015 QX60; POWER STEERING NOISE HEARD
INSIDE VEHICLE WITH WINDOWS CLOSED
APPLIED VEHICLES:
APPLIED VIN AND DATE:
2013 JX (L50)
2014-2015 QX60 (L50)
2014-2015 QX60 hybrid (L50)
2013 JX All
2014 QX60 All
2014 QX60 hybrid All
2015 QX60 built before 5N1AL0M(*)(*)FC 552268 \ Oct 17, 2015
2015 QX60 hybrid built before 5N1CL0M(*)(*)FC 552677 \ Oct 21, 2015
IF YOU CONFIRM
While turning the steering wheel or when driving at low speed (straight or turning), a high pitch power steering
noise can be heard.

Only while seated inside the vehicle
And

With all of the windows up
NOTE: If the audio and/or HVAC systems are turned ON it may be difficult to hear this issue.
ACTION
Install Insulator onto power steering oil pump assembly with Service Procedure starting on next page.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to
successfully completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Power steering
pump cover
1. Remove the power steering pump cover to access
the power steering pump motor housing.

Lift power steering pump cover vertically to
detach two integral clips.
Figure 1
2. Clean the area where the adhesive will attach (Figure 2, highlighted in red).

Use 50% isopropyl alcohol and water, and a clean cloth.
Front of
vehicle
Clean this
area
Figure 2
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ITB16-011
Adhesive
backing
3. Remove the adhesive backing from the Insulator.
Figure 3
4. Attach the Insulator onto the end of the power
steering pump motor housing (Figure 4).
Figure 4
5. Reinstall power steering pump cover in the reverse
order.
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ITB16-011
PARTS INFORMATION
Description
Insulator
PART #
49128-5BC0A
Quantity
1
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Install Insulator
(1)
QX37AA
ZL
32
0.2
(1) Refer to the electronic parts catalog (FAST) and use the Power Steering Pump 49110 – XXXXX assembly
part number as the Primary Failed Part (PFP).
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ITB16-011