PC516OL

FINAL PC516 2009-10 Altima Maxima ESCL
OWNER NOTIFICATION
Dear Nissan [Altima, Maxima] Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. With that in mind, we want to bring to your attention important information
regarding a voluntary service campaign being conducted by Nissan to replace the Electronic
Steering Column Lock (ESCL) in your vehicle.
REASON FOR SERVICE CAMPAIGN
Your [Altima, Maxima] is equipped with an Electronic Steering Column Lock (ESCL) that
locks the steering wheel when the vehicle is parked and turned off to help prevent theft. On
some [Altima, Maxima] vehicles, due to a manufacturing irregularity, which has since been
corrected, the ESCL may malfunction after the vehicle has been locked and could prevent
the engine from starting. This condition, should it occur, will only occur when attempting to
start the vehicle, and not while driving.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Nissan dealer will
replace the Electric Steering Column Lock (ESCL) with an electronic steering column box
free of charge for parts and labor. The service should take less than one (1) hour to
complete, but your Nissan dealer may require your vehicle for a longer period of time based
upon their work schedule.
The electronic steering column box will replace the ESCL assembly, but will no longer lock
the steering wheel when the vehicle is parked and turned off. The steering wheel locking
function is not necessary as your vehicle is also equipped with an anti-theft immobilizer to
help prevent theft. In the interest of customer satisfaction, owners that previously paid for
out-of-warranty repairs to the ESCL will be offered an opportunity to request
reimbursement.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order
to arrange an appointment. To ensure the least inconvenience for you, it is important
that you have an appointment before bringing your vehicle to the Nissan dealer for
service. Please bring this notice with you when you keep your service appointment.
Instructions have been sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
If you have previously paid for repairs to your Electronic Steering Column Lock, we ask you
to visit www.NissanAssist.com, download the reimbursement claim form and follow the
instructions on the website once you have gathered the following necessary documentation:
 Repair order(s)
 Proof of payment (may be on repair order(s))
 Proof of ownership if repair is over $1,000
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.