APaS05032021
Service Bulletin Details
Public Details for: APaS05032021
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2019-2020 odysseys with a customer complaint of a vibration/judder in the front brakes when applying the brakes. To better understand the cause of this condition
Models from 2020
2020 HONDA ODYSSEY |
Models from 2019
2019 HONDA ODYSSEY |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 05 From Parts and Service Division Subject Request for Parts: 2019-2020 Odyssey Front Brake Vibration/Judder 03 2021 Expires on 05 17 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group (formerly TRS) Request for Parts: 2019-2020 Odyssey Front Brake Vibration/Judder This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Odysseys with a customer complaint of a vibration/judder in the front brakes when applying the brakes. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the issue. 2. Brake discs have not been turned, the front pads & the calipers have not been replaced previously. 3. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1