PC423_PC428_PC43
Service Bulletin Details
Public Details for: PC423_PC428_PC43
Nissan bulletin titan dealer invefntory service actions missing accessory clarification - nissan has previously communicated instructions to dealers regarding specific vehicles in their inventory that may have been delivered without certain
- 2016 -
Models from 2016
2016 NISSAN TITAN |
NISSAN BULLETIN Titan Dealer Inventory Service Actions Missing Accessory Clarification Reference: PC423, PC428, PC434 Date: March 09, 2016 Attention: Dealer Principal, Sales, Service & Parts Managers Affected Models/Years: Affected Population: MY2016 Titan XD NA Dealer Inventory: PC423: 247 PC428: 79 PC434: 6 SERVICE COMM Activation date: March 1, 2016 January 29, 2016 February 27, 2016 *****Dealer Announcement***** Nissan has previously communicated instructions to dealers regarding specific vehicles in their inventory that may have been delivered without certain accessories. Nissan is delivering parts to those affected dealers to install the missing accessories on the vehicle. Nissan has instructed dealers to not trade the vehicles because the parts are being delivered to the original wholesale dealer of record. Nissan also requested dealers to install the parts shipped to them for affected vehicles before they are sold to ensure the vehicle has all the equipment listed on the Monroney label and to ensure customer satisfaction. If the dealer elects to deliver an affected vehicle without this equipment installed, the dealer should inform the customer of the missing accessory part(s) prior to sale. The dealer should also have the customer acknowledge in writing his/her understanding that the specific accessory is included in the price of the vehicle, but is not currently installed on the vehicle, and the dealer will contact the customer to schedule an appointment for part installation upon the dealer’s receipt of the part. ***** Parts Information ***** Parts will be shipped directly to affected dealers by a third party logistics company. Parts will not be visible on a dealer’s daily parts allocation report. Each box should include the following information on the label: Dealer Name Dealer Number VIN (for affected vehicle) Part Number ***** Parts Delivery Schedule ***** Titan Box (PC423) parts shipments should be complete by March 7, 2016 Splash Guard (PC434) parts shipments should be complete by March 7, 2016 Step Rail (PC428) parts shipments were completed in February. PC423, PC428, & PC434 CLARIFICATION | Original Our third party logistics company has also shipped parts for affected vehicles that have been retailed. These vehicles will be identified by VIN on the part label. Nissan expects to communicate instructions for handling any affected retail customers by the end of this month. Please hold these parts for the specific VIN in your parts department until the customer contacts your dealership for installation as a result of the communication. If a customer inquires about the missing equipment and the dealer has the necessary parts available, the dealer may install the missing part(s) on the customer’s vehicle and file a campaign warranty claim for the appropriate action using the claims information provided in the dealer service action announcements. If a dealer receives parts for a vehicle they have traded, please notify the dealer in possession of the vehicle of this action and provide them the parts provided at no charge. If you have further questions or concerns, Please send an email with your concerns to [email protected]. Please be sure to provide a contact name and phone number along with your questions or concerns. Note: If requesting parts for a vehicle not identified in Service Comm, please provide a copy or picture of the Monroney label showing the affected VIN and the missing content listed on the Monroney label. Please include a picture of the vehicle showing the missing equipment as well. This will expedite the processing of your request. PC423, PC428, & PC434 CLARIFICATION | Original