A9321512059309_4
Service Bulletin Details
Public Details for: A9321512059309_4
This bulletin contains software updates for dtc P0AC000 and the red battery symbol.
Models from 9999
9999 AUDI AUDI |
Models from 2021
2021 AUDI A7 PHEV |
2021 AUDI Q5 PHEV |
Models from 2020
2020 AUDI Q5 |
93 "Electrical system: Malfunction! Safely turn off vehicle" is in the cluster, DTC P0AC000 is stored in battery module 93 21 51 2059309/4 May 26, 2021. Supersedes Technical Service Bulletin Group 93 number 20-34 dated September 18, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Q5 PHEV 2019 - 2021 All PHEV A7 PHEV 2021 All PHEV Condition REVISION HISTORY Revision Date Purpose 4 - Revised Service (Changed to software updates) 3 05/26/2021 Revised header (Added A7 and Q5 MY 2021) Revised Condition (Updated Workshop findings) Revised Production Solution (Updated information) Revised Service (Changed to software updates) Revised Warranty (Added table) Revised Additional Information (Added reference) 2 09/18/2020 Revised header (Updated model) Customer states: When the "ignition" is switched on, a red warning light appears and the vehicle cannot be moved. In the instrument cluster, the red battery symbol (Figure 1) with the text "electrical system: Malfunction! Safely turn off vehicle" is shown. Figure 1. Red battery symbol. After turning the car off and then on again, the warning light usually goes out and the vehicle works properly again. Workshop findings: According to Guided Fault Finding, the BJB (Battery Junction Box – SX6) should be replaced but the replacement is not effective. The following DTC is stored in the hybrid battery management module, J840 (address word 008C): Page 1 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. DTC P0AC000 (Hybrid/EV Battery Pack Current Sensor "A" Circuit Range/Performance). Technical Background The internal communication between the BJB (Battery Junction Box – SX6) electronics and the current/voltage sensor is under extremely unusual conditions and registers as inaccurate. Production Solution Improved software. Service The TSB applies if in the battery regulation control module, J840 (address word 008C) one of the following DTC combinations is logged: DTC Combination/Not Other DTC Instructions P0AC000 As the only entry in 008C N/A Perform TSB P0AC000 In combination with P33F000 Perform TSB P0AC000 In combination with U059B00 Perform TSB The TSB does not apply if other DTCs in addition to the DTC combinations above are logged in the battery regulation control module, J840 (address word 008C). If this is the case, standard diagnosis continues outside of this TSB. Tip: To prevent the high-voltage battery from charging during the software update, the high-voltage charging cable on vehicles with high-voltage components must be unplugged BEFORE the SVM code is entered. Please note that charging the high-voltage battery during a software update can cause damage to the high-voltage components. Tip: To ensure the flashing procedure does not fail, please ensure the diagnostic scan tool has been updated to the latest level Tip: As the Battery Junction Box (SX6) is a slave of the hybrid battery management module, J840 (address word 008C) it does not display the software version of the control modules directly in the diagnostic log, instructions on how to evaluate the various software versions are provided below. Page 2 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Identifying the control modules: 1. To obtain the data we need to use the diagnostic scan tool then right-click and select the hybrid battery management module, J840 (address word 008C), and select “Guided Functions” (Figure 2). Figure 2. Guided Functions. 2. In the Guided Functions menu select 008C – Identification and click “Perform” (Figure 3). Figure 3. Guided Functions Menu. Page 3 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 3. The Identification data of the hybrid battery management module, J840 (address word 008C) is now displayed (Figure 4). Write down the Software part number, Software Version number, Hardware part number, and Hardware version number, as this information will be needed in the following steps. After you have saved the data for later, answer yes to the question “Do you still want additional identification data?” Figure 4. Identification data, Hybrid Battery Management module. 4. After selecting “Yes” the scan tool will obtain more data from the hybrid battery management module, J840 (address word 008C). This data is not needed for this TSB so we can ignore it and click “Continue”. 5. The next screen will ask “Do you want to read and display the subsystems” and it will display the number of slave control modules. Select “Yes”. 6. After selecting “Yes” the scan tool will obtain the identification of all the slave modules of the hybrid battery management module, J840 (address word 008C). The Battery Junction Box (SX6) should be the 1st Slave displayed but if it is not scroll down until you find it and write down the Software part number, Software Version number, Hardware part number, and Hardware version number, as this information will be needed in the following step. Page 4 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 5. Battery Junction Box (SX6) Identification. 7. Now compare your actual software and hardware with the table below and if the vehicle has the affected software in either the hybrid battery management module, J840 (address word 008C) or the Battery Junction Box (SX6) then update the control modules according to the SVM instructions below. If both of the control modules already have the improved software this TSB does not apply. Affected Software Control Software part Module number Improved Software Software Level Hardware part number Software part number Software Level Hardware part number 4K0915233 0275 4KD915233 4K0915233A 0278 4K0915233 4M0915233R 0274 4M0915233C 4M0915233AE 0278 4M0915233C 4K0915254C 0205 4K0915254C 4K0915254D 0206 4K0915254C SX6 80A915253C 0103 80A915253C (06D0) 80A915253E 0106 80A915253C 80A915253C 0105 80A915253C 80A915253D 0105 80A915253D 80A915253E 0106 80A915253D 008C SVM Update Instructions 8. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. Page 5 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 9. Update the Hybrid Battery Management module, (J840) and/or the Battery Junction Box (SX6) using the SVM action codes as listed in the table below. 10. For this SVM update, two SVM action codes will have to be performed and they must be performed in the order described below. Note: If the sequence “SVM code 1 before SVM code 2” is not followed precisely when flashing or not followed through to the end, it may not be possible to operate the vehicle. Step Model Control Module Old Software Part Number Old Software Version New Software Part Number New SVM Code Software Input #1 Version (or higher) Q5 TFSI e A7 TFSI e 4K0915233 0275 4K0915233A 0278 4M0915233R 0274 4M0915233AE 0278 4K0915254C 0205 4K0915254D 0206 SX6 80A915253C 0103 80A915253E 0106 (06D0) 80A915253C 0105 80A 15253E 0106 80A915253D 0105 80A915253E 0106 008C (PHEV, Hybrid) 8CA006 1 Step Model Control Module Old Software Old Part Number Software Version New Software Part Number New Software Version SVM Code Input #2 (or higher) Q5 TFSI e A7 TFSI e 4K0915233 0275 4K0915233A 0278 4M0915233R 0274 4M0915233AE 0278 4K0915254C 0205 4K0915254D 0206 80A915253C 0103 80A915253E 0106 80A915253C 0105 80A915253E 0106 008C (PHEV, Hybrid) 2 SX6 (06D0) 8CA006KONF Page 6 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 80A915253D 0105 80A915253E 0106 11. After completion of both SVM updates the installed software should match the target software shown in the table in step 7. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9327 Damage Code: 0040 Labor Operations: Software Updates 0151 0000 Time stated on the diagnostic protocol (Max 70 TU) Diagnostic Time: GFF 0150 0000 Time stated on the diagnostic protocol (Max 40 TU) Road test prior to service procedure No allowance 0 TU Road test after service procedure 0121 0004 10 TU Claim Comment: As per TSB #2059309/4 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. All part and service references provided in this TSB (2059309) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. Page 7 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 8 of 8 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.