BIG5MAY21_37

CAMPAIGN LAUNCH STATUS
N583 – MISSING ACTIVITY KEY & H494 N580 PIVI UPDATE
CSP SERVICE ACTION - N583 MISSING ACTIVITY KEY
SERVICE ACTIONS H494 AND N580 PIVI VEHICLE SHARED
SECRET DECRYPTION
AFFECTED MODELS
21-22MY Defender, Discovery, RR
Evoque and Discovery Sport
AFFECTED MODELS
21MY RR Velar, Jaguar XF and F-PACE
CURRENT VOLUME AFFECTED
66 USA 9 CAN * MORE VEHICLES TO
BE ADDED
VOLUME AFFECTED
10,664 USA and 1271 CAN
REPAIR
Due to the Global semi-conductor chip
shortage, a number of Land Rover
vehicles will be shipped to market
without an activity key. The campaign
bulletin advises retailers of this situation
and that later this year when parts are
available the campaign will be
published with a repair process to add
the key.
REPAIR
Owners may report that when
attempting to sign-in to an InControl©
account on the PIVI system, an 'Unable
to Connect (401)' or 'Unable to Connect
(015)' error message may be displayed
on the touchscreen. Connected
infotainment features will also not
function. To correct this, all vehicles will
require the ‘Shared Secrets application’
run on Pathfinder.
REPAIR TIME
N/A
REPAIR TIME
0.2hrs + DIDO
TARGET CAMPAIGN LAUNCH
May 10th, 2021
CAMPAIGN LAUNCH
May 10th, 2021
Notes
No affected vehicle has yet reached the
market. An equivalent Jaguar campaign
will be published in the future when
affected vehicles are shipped.
Notes
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