15-279-21R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2021 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
Manual Transmission Vehicles with 				
NUMBER: 15-279-21R
Push Button Start ONLY
DATE: 03/18/21
SUBJECT:
		
Gen1 Telematics DCM Replacement
for 3G Sunset
REVISED:
05/27/21
APPLICABILITY:
Applicable Vehicle
Specification
MY
IMPREZA
Telematics equipped with active subscription, with MT, with Push Button Start
16 - 18
WRX/STI
Telematics equipped with active subscription, with MT, with Push Button Start
17 - 18
OVERVIEW:
Subaru of America, Inc. (SOA) will be offering all active Gen1 STARLINK subscribers a
complimentary Data Communication Module (DCM) update at any Subaru retailer for a
predetermined period ending in February 2022. When the subscribed customer’s vehicle is equipped
with a manual transmission with push-button start, the DCM must be replaced due to an inability
to keep the CAN system “awake” during the SSM4 update. A manual transmission vehicle equipped
with ignition key start will follow the SSM4 / DCM update procedure as detailed in TSB 15-280-21:
Gen1 Telematics Reprogramming for 3G Sunset.
•
Flow Charts to support the procedures below are provided starting on pg. 13.
•
A copy of the Customer Letter is supplied for reference at the end of this bulletin.
SCOPE OF WORK:
Replacement DCMs will have the new software preinstalled. The new DCMs will NOT come with a
backup battery (BUB). Technicians must transfer the existing BUB to the replacement DCM. If the
BUB requires replacement due to failure (DTC B2A07) or, the repair date is five (5) years past the
date stamp on the BUB (see image for decoding the BUB date stamp), the replacement BUB must
be ordered and installed separately as a maintenance item. For the purpose of this TSB and the 3G
Sunset reprogramming service TSB, a BUB replacement due to expiration cannot be claimed.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
Page 1 of 15
THE TELEMATICS SYSTEM MUST BE DTC FREE AND DISPLAY A GREEN LED
BEFORE ANY DCM REPLACEMENT IS COMPLETED. Customers must be notified if
their vehicle arrives at the retailer with a RED LED and any current DTCs. The presence of any
DCM DTCs may prevent the completion of this no-charge DCM replacement service. Resolution of
a RED Telematics LED possibly combined with active Telematics DTCs before DCM replacement is
outside the scope of this update procedure if the DTCs are a result of a condition found outside of the
DCM itself. Internal failures of the DCM, which would require DCM replacement to repair, would
not preclude completion of this DCM replacement service.
PROCESS:
Technicians should never attempt a DCM replacement on any vehicle with a RED Telematics
LED, any current Telematics DTCs, or the inability to complete a Telematics functional system
check. Failure to follow this essential requirement may result in the failure of the new DCM, leaving
it non-recoverable. Technicians are strongly urged to use an abundance of caution when preparing
for DCM replacement procedure and keep strict adherence to the guidelines detailed in this document
and related Service Manual procedures, cautions, and notes.
DCM REPLACEMENT POPULATION:
ONLY those vehicles which are part of the affected Gen1 Telematics population, equipped with
manual transmission and push-button start, and currently subscribed to STARLINK Telematics
services are eligible for the no-charge DCM replacement. Unsubscribed vehicles are not included
in this no-charge DCM replacement service.
CUSTOMER CONSIDERATION:
All subscribed vehicles have Automatic Crash Notification (ACN) in all levels of subscription.
Technicians and Retailers MUST make every effort to ensure ACN is functioning when the vehicle
repair is complete. Strict adherence to the procedures outlined in this document is necessary to
ensure ACN operation. If a vehicle enters the repair facility with a GREEN Telematics LED,
working as expected, and some unforeseen condition causes the Telematics LED to become RED or
not function as expected, the condition must be resolved BEFORE releasing the vehicle.
NEVER RELEASE THE VEHICLE BACK TO THE CUSTOMER UNTIL THE GREEN
TELEMATICS LED IS ILLUMINATED AND THE TELEMATICS SYSTEM PASSES
ALL FUNCTION AND OPERATIONAL CHECKS. The only exception to this requirement
would be an external concern affecting DCM operation and, the customer has been informed but
elects not to correct it to receive this update.
SUBSCRIPTION AND REPLACEMENT SERVICE INFORMATION:
Vehicles included in this replacement service must have a currently active subscription to any level
of Telematics services. Coverage and an active subscription for all affected vehicles must be
confirmed using the Vehicle Coverage Inquiry function on subarunet.com.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
Page 2 of 15
IMPORTANT: Before beginning the no-charge DCM Replacement Service:
Vehicles affected by this replacement service may also have an open service program WQZ-61R. The
replacement DCM contains software which includes the WQZ-61R update. If the Vehicle Inquiry
indicates WQZ-61R is open, proceed as follows:
1. The vehicle IS currently subscribed to Telematics: WQZ-61R and 3G Sunset replacement
service are indicated as Open: perform the 3G Sunset replacement service ONLY. Both
the WQZ-61R and 3G Sunset programs will close.
2. The vehicle IS NOT currently subscribed to Telematics: WQZ-61R and 3G Sunset service
programs are indicated as Open: perform the WQZ-61R ONLY. Refer to the WQZ-61R
program bulletin for full details and procedures.
VERY IMPORTANT: If the vehicle is equipped with a Manual Transmission and a physical
ignition key / lock cylinder OR a CVT, THIS REPLACEMENT SERVICE DOES NOT APPLY.
Refer to TSB 15-280-21 for cars requiring DCM reflash for how to proceed.
IMPORTANT REMINDER: Any Technician or other retailer personnel who, despite service
documentation and training to the contrary performs a DCM swap on a subscribed vehicle
must NEVER release the vehicle back to the customer until after successfully confirming
operation of the Telematics system.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
Page 3 of 15
PARTS INFORMATION:
New TELEMATICS UNIT Part # (VOLTE)
Old TELEMATICS UNIT Part # (NON-VOLTE)
86229AL10B
86229AL00A
86229AL00B
86229AL00C
86229AL10B
86229AL10A
86229AL11B
86229AL01A
86229AL01B
86229AL01C
86229AL11B
86229AL11A
86229FL002
86229FL000
86229FL001
86229FL012
86229FL010
86229FL011
86229FL00C
86229FL00A
86229FL00B
86229FL01C
86229FL01A
86229FL01B
86229VA100
86229SG000
86229SG001
86229SG002
86229VA110
86229SG010
86229SG011
86229SG012
NOTE: The OLD part numbers listed above may not be an exact match to those installed in the
vehicle as production part numbers are different from service/ repair part numbers. Always refer to
the Electronic Parts Catalog (EPC) using the vehicle VIN to ensure the correct DCM replacement
part is selected. Use the EPC part number and the chart above to determine the correct DCM part
number to install. Never install the OLD part number.
VEHICLE PREPARATION:
1. Enter the vehicle and observe the Telematics LED status.
•
Is LED GREEN? If NO, proceed to Step 2. If YES, continue to Step 3 below.
2. If the Telematics LED is RED or NO LEDs are illuminated, DO NOT replace the DCM.
Inform the customer of needed repair activity outside of the scope of this replacement
service. DTCs must be retrieved from the Telematics system. A repair of the Telematics
system may be required at the customer’s expense if they wish to continue preparation for a
no-cost 3G Sunset upgrade. See NOTES: below for some exceptional cases.
•
•
Connect the SSM4 and check the DCM’s condition.
Are there any Telematics DTCs present?
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
Page 4 of 15
NOTES:
•
DTC B2A0E: Mute Line Circuit may be found in many older DCMs without a current hard
fault. Clear DTC B2A0E and see if it resets after an ignition cycle.
○ If DTC B2A0E resets as current, it should be considered a “hard” DTC, and Step i
below must be followed.
○ If B2A0E does not reset as current after an ignition cycle, it is not considered a hard
fault. Proceed with Step ii below.
•
The presence of DTC B2A0C does not affect the ability to complete the no-charge 3G Sunset
DCM replacement service. If a vehicle is found to have a current DTC B2A0C only, proceed
with the vehicle preparation and DCM replacement service procedures below.
i. YES, Telematics DTC(s) (Other than B2A0E or B2A0C-See NOTES above) is current:
STOP THE UPGRADE PROCESS. The customer must be notified of this condition 		
before any work begins. The repair of the DTC is not included in the scope of work 		
for this no-charge upgrade. The replacement service cannot be attempted until the 		
Telematics system is DTC free.
1. If the customer approves repairs and the Telematics system now has a GREEN
LED on, and no DTCs are present, proceed to Step 3.
2. If the customer declines repairs, STOP THE UPGRADE PROCESS. Document
the Technician’s findings on the repair order before returning the vehicle to the
customer.
ii. If the Telematics LED is NOT GREEN and NO DTCs current (other than B2A0E or
B2A0C-See NOTES above): STOP THE UPGRADE PROCESS. The customer must be
notified of this condition before any work begins. Repair of the root cause of the Telematics
LED not illuminating GREEN is not included in the work scope for this no-charge upgrade.
The replacement service cannot be attempted until the Telematics LED is GREEN.
1. Follow Diagnosis by Phenomenon in the Service Manual.
a.
If the customer approves repairs and the Telematics system now has a 		
GREEN LED on, and no DTCs are present, proceed to Step 3.
b.
If the customer declines repairs, STOP THE UPGRADE PROCESS. 		
Document the Technician’s findings on the repair order before 			
returning the vehicle to the customer.
3. Perform a functional check of the Telematics system by pushing the blue iButton. When the
STARLINK operator answers, request the VIN and LOCATION of the vehicle.
NOTE: This step may need to be performed outside with a clear view of the sky. It also may require
multiple attempts to connect to an operator depending on available cellular coverage.
i. Was the iButton call successful? YES: Proceed to Step 3.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
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ii. Was the iButton call successful? NO: STOP THE UPGRADE PROCESS. 			
The customer must be notified of this condition before proceeding any further, as this 		
condition must be diagnosed and corrected.
1. If the customer approves repairs and the Telematics system now has a GREEN
LED on, and no DTCs are present, proceed to Step 3.
2. If the customer declines repairs, STOP THE UPGRADE PROCESS.
Document the Technician’s findings on the repair order before returning the
vehicle to the customer.
3. Connect the SSM4.
4. Verify DCM Software Version Number. Refer to Procedure to verify DCM Software
Version ID below for information on how to perform this critical step.
•
If the current DCM software version is DCM_06.00.17_20190816, the vehicle already
has the most recent software version. STOP and proceed to the Claim Reimbursement,
and Entry Procedures section and process a Version Check Only claim.
•
If any other software version is shown, proceed to DCM Replacement Procedure.
PROCEDURE TO VERIFY DCM SOFTWARE VERSION ID:
a. Connect SSM4 and click “Each System” on the left-hand menu.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
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b. Select “Telematics” from the Systems list.
c. Click “Work Support” on the left-hand menu.
Continued...
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d. Select “Software Information” from the Work Support Items list.
e.
ALWAYS record the current version of software on the Repair Order for reference.
DCM REPLACEMENT PROCEDURE:
1. Disconnect the ground terminal from the battery sensor. (STIS Refer to REPAIR CONTENTS >
NOTE > BATTERY.)
2. Remove the center ventilation grille assembly. (STIS Refer to AIR CONDITIONER > Air Vent
Grille > REMOVAL > CENTER GRILLE ASSEMBLY.)
3. Remove the hazard switch assembly. (STIS Refer to STIS: LIGHTING SYSTEM > Hazard
Switch > REMOVAL.)
4. Remove the audio/navigation assembly. (Refer to STIS: ENTERTAINMENT & MONITORING
> Audio > REMOVAL.)
5. Remove the backup unit. (Refer to STIS: SECURITY AND LOCKS > Backup Unit >
REMOVAL.)
6. Remove the data communication module. (Refer to STIS ENTERTAINMENT & MONITORING
> Data Communication Module > REMOVAL.)
a. CAREFULLY Disconnect the cable connected to the audio assembly.
b. Remove the screws and remove the DCM.
NOTE: The screws holding the DCM may require some extra effort to remove. TIP: Coat the
Phillips screwdriver tip with a valve grinding compound. This grinding compound helps provide
extra grip on the screw heads to reduce slippage. Supporting the head unit on a hard surface such as a
worktable is also helpful.
7.
Mark the removed DCM with a crayon or marker and remove the BUB.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
Page 8 of 15
CRITICAL: Be sure the BUB is transferred to the new DCM (or replaced where applicable).
IMPORTANT NOTE: BUB replacement is NOT mandatory when replacing the DCM. The
BUB should only be replaced when a DTC indicates replacement is necessary, the customer
requests a maintenance replacement due an expired date code, or SOA quality assurance
specifically directs BUB replacement.
8.
Disconnect the connector and remove the BUB.
9. Visually inspect the date code on the outside of the BUB as shown below.
a. If the date code is over five (5) years old, the BUB has passed its life cycle and should
be replaced before installing the new DCM. The customer must be informed of the
expired date code and the need for a replacement since the BUB is a maintenance item.
The replacement cost is not covered by this no-charge DCM replacement service.
b. If the BUB is less than four (4) years old and no related DTCs are present, no action is
required.
NOTE: The photo above illustrates where the BUB production date is located.
10. Transfer the existing BUB (or new replacement BUB) into the new DCM.
11. Reinstall the battery cover.
12. Install the new DCM. (Refer to STIS: ENTERTAINMENT & MONITORING > Data
Communication Module > INSTALLATION.)
13. Reinstall all remaining components and interior trim in the reverse order of removal.
14. Reconnect the ground (-) terminal at the battery sensor. (Refer to STIS: REPAIR CONTENTS >
NOTE > BATTERY.) Always support the sensor and DO NOT OVER-TIGHTEN.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
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NOTE: After reconnecting the battery ground terminal, the following operations are automatically
performed in the vehicle:
•
Initial diagnosis of electronic throttle control.
•
Learning control of brake pedal stroke sensor. Therefore, before starting the engine, be
sure to place the selector lever in the “P” position, press the START button, and WAIT at
least 10 seconds without depressing the brake pedal.
•
Initialization operation of active grille shutter. CAUTION: Do not place hands, cloths,
tools, or other items nearby because the active grille shutter opens approximately four (4)
seconds after the battery is reconnected.
15. Start the vehicle. Observe and confirm none of the overhead console or stereo camera cover
assembly’s Telematics LEDs illuminate until after the blue iButton has been pushed for the first
time.
a. The presence of a RED LED indicates a problem. STOP and do not proceed until
the presence of current DTCs has been verified. Follow appropriate STIS, TSB, or
TechTIPs information to resolve the RED Telematics LED. Contact the FSE or Techline
for further assistance.
b. The presence of RED and GREEN also LEDs indicates a problem. STOP THE
UPGRADE PROCESS. Follow appropriate STIS, TSB, or TechTIPs information to
resolve the RED Telematics LED. Contact the FSE or Techline for further assistance.
16. Perform the DCM registration procedure by pressing and holding the blue i-button for 2 (two)
seconds or until the LEDs illuminate and start to flash.
CAUTION: Do not press and hold the blue i-button for more than 2 seconds during the COMM
CHECK or settings will return to factory mode in a low radio wave environment. If the settings
have returned to factory mode, perform the communication check again. To check the mode
status, see “Subscription Status” in the current data display on Subaru Select Monitor.
NOTE: Provisioning may take some time to complete. Once COMM CHECK is completed and
BOTH LEDs are OFF, move the vehicle to an area with a good cellular signal and allow at least 20
minutes for provisioning to complete.
17. Ensure the vehicle is parked in an area with adequate cellular signal strength. When provisioning
is completed, the Telematics system will automatically activate and the GREEN LED will remain
illuminated.
a. Provisioning can take considerable time to complete, up to an hour depending on cellular
coverage and signal quality.
b. If 1 hour has passed and provisioning has not been completed and the GREEN LED is
not illuminated, contact Techline for further assistance.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
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18. Confirm the GREEN Telematics LED is illuminated.
a. If the Telematics LED is GREEN, proceed to Step 19: Telematics Functional Check.
b. If the Telematics LED is RED, connect SSM4 and check for any Telematics DTCs.
1. If ANY DTCs are present, follow the applicable Service Manual
troubleshooting found on STIS to diagnose the DTC. Check for related
TSBs or TechTIPS. If unable to resolve through available troubleshooting,
contact the Techline for additional support.
2. If NO current DTCs and the Telematics LED is RED, verify power supply
and ground using the applicable Service Manual wiring diagrams found on
STIS. Check for any related TSBs or TechTIPs. Contact the Techline if
additional support is needed.
19. Perform a functional check of the Telematics system:
a. Push the blue iButton and connect to the STARLINK call center. Have the operator
confirm the VIN and location of the vehicle.
i. Successful: Perform Step 19 iii where applicable (see IMPORTANT NOTE:
below); otherwise, the update process is now complete.
NOTE: If the Telematics LED changes to RED after pushing the blue iButton, but the Technician
was still ABLE to reach the operator and have them confirm the vehicle’s VIN and location, collect at
least 30 seconds of Telematics DCM data and contact Techline for additional support. Provide details
of all steps followed to this point and the collected Telematics data.
ii. NOT Successful: Move the car to a new location and try again. If still unsuccessful,
in completing the i-button call and reaching an operator, collect at least 30 seconds
of Telematics DCM data and then contact Techline for additional support. Provide
details of all steps followed to this point and the collected Telematics data. After
diagnosis and repair, perform Steps 16-19 as applicable based upon repair performed.
iii. If the vehicle is equipped with a Safety and Security Plus subscription, have the
customer verify remote services operation by performing a remote service request for
a door unlock, or horn and light flash.
1. Remote service request is Successful: Update is complete and the vehicle can be
released to the customer.
2. Remote Service request is NOT Successful: Move the vehicle to a new location
and try again. If still unsuccessful, contact Techline for additional support.
Collect at least 30 seconds of Telematics DCM data and contact Techline for
additional support. Provide details of all steps followed to this point and the
collected Telematics data.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
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IMPORTANT NOTE: For Vehicles subscribed to STARLINK Safety Plus, there are no remote
services to test with this level of service. This subscription level does include the capability to test
the blue i-Button operation enabling Technicians to confirm the STARLINK call center receives the
vehicle VIN and location.
REMINDERS:
•
Refer to TSB 15-267-20 for Telematics testing requirements to ensure proper operation of ACN.
•
Refer to TSB 15-195-16R for additional information on testing requirements following DCM
replacement.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this replacement service will be based on the submission of adequately completed
repair order information.
IMPORTANT NOTES:
•
All claims must be submitted using Policy Adjustment (PA) Claim Type ONLY. Submissions
using any other Claim Type will be rejected.
•
ONLY these Labor Operation numbers and Fail Code are to be used when submitting the claim
for this replacement service.
•
NEVER use the Labor Operation numbers and Fail Code from the Labor Time Guide.
•
Alternate transportation reimbursement (rental / loaner) or towing expenses may not be
claimed for this replacement service.
Labor Description
Labor Operation #
Labor Time
3G SUNSET VOLTE SOFTWARE VERSION
CHECK ONLY
A067-938
0.2
3G SUNSET VOLTE SOFTWARE DCM
REPLACEMENT
A067-941*
0.5
Fail Code
Claim Type
ZTY-43*
PA
*Please note in the claim comments section if the vehicle had an open WQZ-61R service program
and it will be closed with either of these submissions.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
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PREPARATION FLOW
Precheck Step 2:
Precheck Step 1:
Make note of the Telematics LED status.
Precheck Step 1:
Precheck Step 1:
Telematics LED is
displaying solid
GREEN.
Telematics LED is displaying
solid RED, RED and GREEN
Flashing or RED and GREEN
LEDs are dark (no color visible).
1.
STOP the upgrade.
2.
Inform customer repairs
outside the scope of upgrade
replacement service may be
needed.
Customer authorization for
diagnosis is required prior to
continuing.
Precheck Step 2:
Use SSM4 to check for the
presence of any Telematics
DTCs.
Precheck Step 3:
If B2A0C or B2A0E are found,
this would not prevent
completion.
Press the blue iButton to
perform functional check of
Telematics confirming VIN and
location once connected to a
call center operator.
Precheck Step 2:
Precheck Step 2:
Customer authorizes
diagnosis and repair.
Telematics system is
now DTC free.
Precheck Step 3:
iButton push SUCCESSFULLY
connects to operator. VIN and
Location confirmed.
Customer declines diagnosis
of condition.
End of Procedure until
required diagnosis and
repairs have been completed.
Document Technician
findings on Repair Order.
Precheck Step 3:
iButton push FAILS to
make connection to
operator. VIN and
Location NOT confirmed.
Precheck Step 3 (continued):
1. STOP the upgrade.
2. Inform customer repairs outside the scope of upgrade
replacement service may be needed.
Customer authorization for needed maintenance activity required prior to continuation of replacement service.
Precheck Step 4:
Connect the SSM4 to the
vehicle.
Precheck Step 5:
Verify Current DCM Software Version.
Follow Procedure to verify DCM Software
Version ID in the TSB for help on performing
this task.
Is DCM Software Version
05.00.10
05.00.17
05.00.22
05.00.30 ?
YES - Proceed to Step 1 of the Replacement
Procedure.
Precheck Step 3:
Customer approves and
required maintenance work
is completed.
Telematics system is now
DTC free, GREEN LED and
connecting to operator.
Continue with replacement
service procedure.
Precheck Step 3:
Customer declines
maintenance work.
End of Procedure until
required maintenance has
been completed. Document
Technician findings on Repair
Order.
If the current version of DCM software is
DCM_06.00.17_20190816, STOP, the vehicle has the
most recent version of software. Take no further action
and release the car back to the customer.
Continued...
Bulletin Number: 15-279-21R; Revised: 05/27/21
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REPLACEMENT FLOW
Replacement Steps 1 to 6:
Disconnect the 12V negative (-) battery cable.
Remove the DCM following Service Manual procedure.
Replacement Steps 7 to 9:
Remove the Back up Battery (BUB) from original equipment DCM.
Document the BUB’s production date code on Repair Order.
Inform the customer of any required or upcoming maintenance due on BUB.
Replacement Procedure Step 10:
Transfer (or replace with customer authorzation) the BUB to the new DCM.
Replacement Steps 11 to 14:
Reinstall the DCM / head unit stack.
Reconnect the 12V negative (-) battery cable.
Replacement Steps 15 to 18:
Push the blue i-button and CommCheck.
Wait for provisioning to complete. This may take up to an hour.
Proceed when Telematics LED is GREEN.
Replacement Step 19: (DCM replacement complete)
If provisioning has completed, the GREEN LED will be ON.
1.
Perform a functional test of the Telematics system by pushing the blue i-Button and
requesting the vehicle’s VIN and current location from the phone operator.
2.
If vehicle is quipped with remote services, it is highly recommended to confirm proper
operation by having the customer perform a remote horn honk remote service request.
Replacement Step 19 (continued):
Functional Check of Telematics System FAILED:
Replacement Step 19 (continued):
Functional Check of Telematics System PASSED:
Release vehicle back to customer.
VEHICLE CANNOT BE RELEASED TO CUSTOMER! DIAGNOSIS AND REPAIR MUST BE
PERFORMED TO RETURN VEHICLE TO THE
OPERATIONAL STATE IT ARRIVED IN.
Reference TSBs: 15-267-20 and 15-195-16R for
assistance with testing and operational
compliance.
Continued...
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Bulletin Number: 15-279-21R; Revised: 05/27/21
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