212205.029

RETAILER BULLETIN
28 – MAY - 2021
AUDIENCE:
DEALER
PRINCIPAL
CENTRE
MANAGER
BULLETIN NO: 212205.029
X
SALES
MGR
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BUSINESS
MGR
DEPT: Product Planning
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SALES
GUIDES
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SERVICE
MGR
X
TECHS
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PARTS
STAFF
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X
OFFICE
MGR
X
SERVICE
ADVISORS
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PARTS
MGR
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WARRANTY
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SUBJECT: Missing Activity Key
Dear Retailer colleagues,
Due to a global semiconductor chip shortage, certain Jaguar Land Rover vehicles within the
listed Affected Vehicle Range may not be supplied with an Activity Key as ordered.
We realize this may be a disappointment to retailers and customers but unfortunately, we do
not have any direct control over the supply shortage. However, to minimize delay of vehicle
handovers we have chosen to proceed with delivery of the affected vehicles but only after the
customer has signed an acknowledgment form (see below and Attachment A), and plan to
provide the missing Activity Keys when supply becomes available later this year.
Affected Vehicle Range:
Model
Defender
Discovery Sport
Discovery
Range Rover Evoque
Range Rover Sport
Range Rover
Jaguar F-PACE
Model Year
2021 – onwards
2021 – onwards
2021 – onwards
2021 – onwards
2021 – onwards
2021 – onwards
2021 – onwards
Please visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at
your retailer.
What is it?
The Activity Key works like a normal vehicle key allowing owners to leave their conventional
key fob behind and wear this practical wrist device instead. The water-resistant, weatherproof
Activity Key allows owners to control several convenience features including start/stop and
lock/unlock using the LCD screen.
What should retailers do?
1. Please establish whether the vehicle being delivered has been ordered with the Activity
Key option. This can be done by:
a. If vehicle Monroney indicates Activity Key is included as an option, physically
check the vehicle to see if Activity Key is present in either the glovebox or
center console
b. Check with your service team to determine whether there is an active service
campaign on the vehicle for a replacement Activity Key. All affected vehicles
will be identified in the Warranty Portal and TOPIx as being included in Service
Campaign N583 for Land Rover and Service Campaign H355 for Jaguar
2. When handing over a vehicle missing an Activity Key, please complete the following
steps below:
a. Inform the customer that the Activity Key is currently unavailable due to the
global part shortage.
b. Please ask the customer to read and sign the attached Customer
Acknowledgement Regarding Activity Key. (see Attachment A)
- Please retain the signed Acknowledgement Form in the deal jacket
relating to the sale
c. Please notify the customer that they will be contacted when the supply of
Activity Keys becomes available
The corresponding service bulletins (NAS21.05.015 for Land Rover / NAS21.05.014 for
Jaguar) were issued on May 20, 2021 and are attached here for your reference (see
Attachments B & C). The team are working hard to ensure that this is a short-term supply
issue only, and under that premise, Activity Key will continue to be offered for sale on the
Website and Configurator, and listed in the Vista ordering system.
Thank you for your understanding and adhering to the handover process mentioned above.
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ATTACHMENT A
Customer Acknowledgement Regarding Activity Key
Dear valued customer,
Unfortunately, due to a global chip shortage, the Activity Key option cannot be provided with
your vehicle at delivery.
The Activity Key
The Activity Key works like a normal vehicle key allowing owners to leave their conventional
key fob behind and wear this practical wrist device instead. The water-resistant, weatherproof
Activity Key allows owners to control several convenience features including start/stop and
lock/unlock using the LCD screen.
By signing below, you acknowledge that in connection with completing the purchase/lease of
your vehicle (VIN _____________________________________), you have been informed that the
Activity Key will be provided to you by your preferred Jaguar Land Rover retailer as soon as it
becomes available at no additional charge. The Activity Key is anticipated to be available
during the fourth quarter of 2021, but timing is still to be confirmed.
Customer Signature:
Salesperson Signature:
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Print Name:
Print Name:
Address:
Retailer:
Street & Number
City
State
Zip
Telephone:
Date:
e-mail:
ATTACHMENT B (for reference only)
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ATTACHMENT C (for reference only)
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6