NAS21.05.014

SERVICE ACTION H355 – MISSING ACTIVITY
KEYS
NAS21.05.014
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
MAY 20, 2021
This bulletin is an advisory only; there is no repair currently available. Vehicles do not need to be held and a
further update will be provided once parts are available to support a campaign action.
DESCRIPTION OF ISSUE
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where, due
the global chip shortage, the Activity Key for the vehicle cannot be supplied.
AFFECTED VEHICLE RANGE
F-PACE
Model Year: ................... 2021-onwards
Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
Retailer Customer Service Team - please make sure your Sales Department is made aware of all vehicles included
in this campaign that are missing an Activity Key as they are required to disclose the shortage to the new vehicle
owner at the time of delivery. Do not order replacement keys or attempt to submit a claim to close this Service
Action.
Retailer Sales Team - Product Bulletin 212205.029 details the requirement to inform the customer that the
Activity Key is not currently available due to a global parts shortage. The bulletin includes a requirement for the
customer to sign an acknowledgment form at the time of delivery.
.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495