A20-036
Service Bulletin Details
Public Details for: A20-036
Service bulletin - there is a rattling coming from the front of the vehicle.
- 2021 - 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2020
2020 HONDA ACCORD |
2020 HONDA ACCORD HYBRID |
2020 HONDA CIVIC |
2020 HONDA CR-V |
2020 HONDA INSIGHT |
Models from 2019
2019 HONDA ACCORD |
2019 HONDA ACCORD HYBRID |
2019 HONDA CIVIC |
2019 HONDA CR-V |
2019 HONDA INSIGHT |
Models from 2017
2017 HONDA CIVIC |
2017 HONDA CR-V |
Models from 2016
2016 HONDA CIVIC |
Service Bulletin June 3, 2021 20-036 Version 2 Rattling from the Front of the Vehicle Supersedes 20-036, dated May 27, 2020, to revise the information highlighted in yellow AFFECTED VEHICLES Year Model Trim VIN Range 2018-21 Accord ALL ALL 2018-21 Accord Hybrid ALL ALL 2016-21 Civic ALL ALL 2017-21 CR-V ALL ALL 2019-21 Insight ALL ALL REVISION SUMMARY AFFECTED VEHICLES and WARRANTY CLAIM INFORMATION was updated. SYMPTOM There is a rattling coming from the front of the vehicle. PROBABLE CAUSE The rubber damper cap(s) are faulty. CORRECTIVE ACTION Replace the rubber damper caps. PARTS INFORMATION Part Name Part Number Quantity Rubber Damper Cap (Shock Absorber Mounting Cap) 51608-TJB-A00 2 CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 3 WARRANTY CLAIM INFORMATION The normal warranty applies. Operation Number 4141E7 Description Flat Rate Time Template ID Failed Part Number 2018-21 Accord and Accord hybrid – Replace the rubber damper caps. A20036A 51611-TVA-A03 2016-21 Civic – Replace the rubber damper caps. A20036B 51611-TBA-A13 2017-21 CR-V – Replace the rubber damper caps. A20036C 51611-TLA-A51 2019-21 Insight – Replace the rubber damper caps. A20036D 51611-TXM-A03 0.4 hr Defect Code 06201 Symptom Code 03217 Skill Level: Repair Technician INSPECTION PROCEDURE Remove the rubber damper caps, then test-drive the vehicle. • If you no longer hear a rattling from the front of the vehicle with the caps removed, go to REPAIR PROCEDURE. • If you still hear a rattling from the front of the vehicle with the caps removed, this bulletin does not apply. Continue with normal system troubleshooting. Page 2 of 3 REPAIR PROCEDURE Install the new rubber damper caps on both sides. END Page 3 of 3