PS677_R1

GROUP
MODEL
Electrical
2020MY~ Models
w/AVN 5.0 or Display
Audio 2.0
NUMBER
DATE
PS677 (Rev 1, 06/09/2021)
May 2021
LOG FILE COLLECTION FOR AVN 5.0/W
SUBJECT:
AND DISPLAY AUDIO 2.0
 NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This Pitstop contains information regarding the log file collection procedure for 2020MY~ models equipped
with AVN 5.0/W or Display Audio 2.0 head units. Outlined below are the steps on how to collect Log Dumps
from the head units, as well as how to collect log files through Dealer Mode. When a customer submits a
complaint about head units that are malfunctioning or not working as intended, Kia Motors of America
Techline will ask Service Technicians to collect log files to help analyze head unit concerns. If Techline requests
head unit log files, follow the procedures below and attach the files to the Techline case in question.
Log File Collection (“Log Dump”) with Radio Button:
1.
Duplicate the concern.
Note the time and date shown on the head
unit screen.
2.
Insert USB storage device into the vehicle’s
USB Port or multi-jack.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Page 1 of 8
3.
Press and hold the ‘Radio’ hard key on the
front of the head unit for more than 10
seconds.
4.
Keep holding the ‘Radio’ hard key until the
“Pop-Up” message shown is displayed.
5.
When the “LogDump Success” message
appears, select ‘OK’.
6.
Select ‘Copy all to usb’.
Note: This pop-up will appear on newer
head units. If the “Copy all to usb” pop-up
does not appear, proceed to the “Log File
Collection through Dealer Mode AVN5W”
on page 3, or the “Log File Collection
through Dealer Mode Display Audio 2
Value (DA2V) & AVN 5.0” on page 6.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Page 2 of 8
7.
Once the “USB copy is complete” message
is displayed, remove the USB drive from
the vehicle.
8.
Insert the USB drive into a computer and
search for the files ending in “.txt.gz”.
9.
Send
the
log
files
to
the
Techline
Department at Kia Motors of America,
attaching them to the specific Techline
case, along with the time and date noted in
step 1.
Log File Collection through Dealer Mode AVN 5.0 Wide:
1.
Verify music is playing through the radio.
2.
Press and hold the ‘SETUP’ hard key.
3.
Verify the ‘SW Info/Update’ menu is displayed.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Page 3 of 8
4.
Turn the ‘Volume’ knob to level ‘7’.
5.
Select the banner indicated by the ‘red’ outlined area below.
6.
Turn the ‘Volume’ knob to level ‘3’.
7.
Select the banner indicated by the ‘red’ outlined area below.
8.
Turn the ‘Volume’ knob to level ‘1’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
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9.
Select the banner indicated by the ‘red’ outlined area below.
10.
Enter password ‘2400’. Select ‘OK’.
11.
Insert USB drive into the vehicle’s built in USB Port. (Included in all 20MY models and later.)
12.
Select ‘Copy image to USB’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Page 5 of 8
13.
Insert the USB drive into a computer and search for the files ending in “tar.gz”.
14.
Send the log files to the Techline Department at Kia Motors of America, attaching them to the specific
Techline case, along with the time and date noted in step 1.
Log File Collection through Dealer Mode Display Audio 2 Value (DA2V) & AVN 5.0:
1.
Duplicate the concern.
Note the time and date shown on the head
unit screen.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Page 6 of 8
2.
Press and hold the ‘Setup’ hard key on the
head unit to get to the General Settings
menu screen.
3.
Turn the ‘Volume’ knob (A) to change the
volume level to ‘7’ then press down the
‘Tune’ knob (B).
4.
A
Turn ‘Volume’ knob (A) to change the
volume level to ‘3’ then press down on the
‘Tune’ knob (B).
5.
Turn ‘Volume’ knob (A) to change the
volume level to ‘1’ then press down on the
‘Tune’ knob (B).
6.
Enter Password ‘2400’ and select ‘OK’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Page 7 of 8
B
7.
Insert USB drive into the vehicle’s built in
USB Port. (Included in all 20MY models
and later.)
8.
Select ‘Copy image to USB’.
9.
Once the “USB copy is complete” message
appears, remove the USB drive from the
vehicle.
10.
Plug the USB drive into a computer and
search for the files ending in “tar.gz”.
11.
Send
the
log
files
to
the
Techline
Department at Kia Motors of America,
attaching them to the specific Techline
case, along with the time and date noted in
step 1.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
Page 8 of 8