ATI&06012021901
Service Bulletin Details
Public Details for: ATI&06012021901
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2021 passports, 2021 pilots & 2020-2021 ridgelines with a customer complaint of the a/c inop. To better understand the cause of this condition, ahm would like to
Models from 2021
2021 HONDA PASSPORT |
2021 HONDA PILOT |
2021 HONDA RIDGELINE |
Models from 2020
2020 HONDA RIDGELINE |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 06 From Technical Information & Support Group Subject Request for Parts: 2020-2021 Passport, Pilot & Ridgeline A/C Inop 01 2021 Expires on 06 15 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group (formerly TRS) Request for Parts: 2020-2021 Passport, Pilot & Ridgeline A/C Inop This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2021 Passports, 2021 Pilots & 2020-2021 Ridgelines with a customer complaint of the A/C inop. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. 2021 Passport VIN must be after 5FNYF7…MB001564. 2. 2021 Pilot VIN must be after 5FNYF5…MB009785. 3. 2020 Ridgeline VIN must be after 5FPYK3…LB024699. 4. A/C compressor & the HVAC ECU have not been replaced previously. 5. No repair has been attempted. Action Required If a vehicle matching the description above comes into your dealership, please e-mail Technical Information & Support (TIS – formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1