BTI&06012021905
Service Bulletin Details
Public Details for: BTI&06012021905
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2018-2021 ilxs with a client complaint of rattle, clunk or other noise coming from the front suspension. To better understand the cause of this condition, ahm wo
Models from 2021
2021 ACURA ILX |
Models from 2020
2020 ACURA ILX |
Models from 2019
2019 ACURA ILX |
Models from 2018
2018 ACURA ILX |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 06 From Technical Information & Support Group Subject Request for Parts: 2018-2021 ILX Front Damper Noise 01 2021 Expires on 06 15 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Acura Service Managers/Consultants Technical Information & Support Group (formerly TRS) Request for Parts: 2018-2021 ILX Front Damper Noise This message is solely directed to Acura dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Consultants. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 ILXs with a client complaint of rattle, clunk or other noise coming from the front suspension. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the noise. 2. No previous replacement of front suspension parts. 3. Vehicle has not been in a collision. 4. No curb-damaged wheels. 5. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS – formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. TLX) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1.Dealer Number 2.Your Name 3.Best Phone Number to be Reached 4.Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1