NTB21-037

Classification:
AN21-008
Reference:
Date:
NTB21-037
May 6, 2021
2021 ROGUE AND SENTRA;
DTCS B2E4B-06, B2E60-06, B2E61-06 STORED IN THE TCU
APPLIED VEHICLES:
2021 Rogue (T33)
2021 Sentra (B18)
IF YOU CONFIRM
The customer experiences an issue with the NissanConnect® Service remote commands,
And
Any of the following DTCs are present in the Telematics Control Unit (TCU):



B2E4B-06
B2E60-06
B2E61-06
NOTE: These DTCs are caused by an issue with a cloud-server that is related to the TCU.
The DTC diagnosis was mistakenly added to the ESM and should be ignored.
ACTION
1.
Do NOT replace the TCU. Replacing the TCU will not resolve the concern.
2.
Send an email to [email protected].
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Do NOT replace the TCU. Replacing the TCU will not resolve the concern.
1.
Send an email to [email protected]. In the email, please provide the
following:

Name

Phone Number

Dealer Name

Dealer Code

VIN

DTC(s) present

Photo of the Unit ID Information screen (Figure 1).
o The Unit ID Information screen can be found at: Settings > NissanConnect®
Services > Unit ID Information

Please allow up to 48 business hours (M-F) for an email response with next steps.
Do not replace any parts.
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Figure 1
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
May 6, 2021
NTB21-037
DESCRIPTION
Original bulletin published
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NTB21-037