TJ35681.1.0-2021

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Creaking noise from rear body / suspension / shock absorber
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35681.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2020-10-16
2021-05-27
FUNC GROUP:
FUNC DESC:
7612
Shock absorber, rear
Page 1 of 5
Attachment
File Name
File Size
TJI-520181-1_1_2_en-US.pdf
0.5875 MB
DESCRIPTION:
If there is a creaking noise while driving, and the noise is coming from the rear body, like suspension or
shock absorber, follow the advice under Service.
CSC Customer Symptom Codes
Code
Description
E7
Suspension/Unusual noise
WZ
Suspension/Clicking/clonking noise
8J
Shock absorption/Unusual noise
DTC Diagnostic Trouble Codes
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-2021
Plant
Chassis range
Struc Week
Range
0000001-0014143
202007-202039
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Technical Journal 35681.1.0
SERVICE:
Follow attached service instruction , VCC-520181-1 and apply it on both sides.
Parts required:
Grease p/n 31437986 (US,CAN)
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, Please use following data:
VST OP number: 99921-2 General reimbursement acc. to TJ/QB
VST Operation Number
VST Operation Number
Description
99921-2
General reimbursement acc. to TJ/QB
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed Polestar”, use function
group 7612.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 5
2021-05-27
Title
Volvo Car Customer Service
Rear Shock Absorber
Action
Issue
1
Product fix
Date
2020-10
TJ Instruction VCC-520181-1
Page
1(3)
Operation number:
99921-2
Reason
First issue
Affected vehicles
Model year Model
2021
Polestar 2
Materials
Splines grease
Splines grease
Qty.
0.1
0.1
Materials
Part No.
1161748
31437986
Notes
Other markets;
US,CAN;
TJ Instruction VCC-520181-1
Page 2 ( 3 )
Color symbols
Note! This colour chart displays (in colour
print and electronic version) the importance
of the different colours used in the images
of the method steps.
1 . Used for focused component, the
component with which you will do
something.
2 . Used as extra colors when you need to show
or differentiate additional parts.
3 . Used for attachments that are to be
removed/installed. May be screws, clips,
connectors, etc.
4 . Used when the component is not fully
removed from the vehicle but only hung to
the side.
5 . Used for standard tools and special tools.
6 . Used as background color for vehicle
components.
See information about lifting points body , refer
to:
Specifications, mechanical
8 - Body and interior
81 - Body frame
810 - general
Loosen the marked detail.
TJ Instruction VCC-520181-1
Page 3 ( 3 )
Apply the stated Material on the marked
surface.
Use: Splines grease , 1161748
Use: Splines grease , 31437986
Install the marked component.