F10 Tehnical Sup

Technical Support Guide
Gen 2.0 & 2.1
Micro SD Navigation (AVN)
Display Audio (DA)
AVN (with Navigation)
Display Audio (without Navigation)
October, 2015
1
Technical Support Guide
Gen 2.0 & 2.1 Micro SD Navigation (AVN)
Gen 2.0 & 2.1 Display Audio (DA)
2
Contents
1. Introduction of Gen 2.0 & 2.1 Audio/Navigation System
- System Types ...........................................................................
- Part Number Information -.--------------...
- Summary of Features--- ---------..----- Main Screens (AVN/Display Audio) .....----------.
- APPS Function .-..----...-------------...
- INFO Function -.-...----...------------..
- Navigation Function ...------------..----- Audio/Visual Functions -.---------.------..
4
5-7
8
9-10
11-12
13
14
15-20
2. Troubleshooting
- System Diagram (AVN/Display Audio) ----------..
- Connections and Pins --.-...-------------.
- On-Board Diagnostic Mode .----------.---...
- No power, No sound (All modes) with Internal & External Amp.
- No sound (AM/FM)/Volume fades up and down (AM/FM/HD) .
- No sound (SAT), (CD), (USB), (AUX), (iPod) ...--.---.
- CD skip, CD won’t play correctly ------..---...--.
- Sound is poor or noisy, No illumination ------..---.
- No Map is displayed (NAV UNIT ONLY) -......--..----.
- Poor or no response from touch screen ..-----.-..--.
- Current GPS position does not move ---.------.-.
- Bluetooth does not work ----------------.
- Rear View Camera won’t display (NAV/Non NAV) -----.
- STARLINK ----------------------.
- Mirrorlink ----------------------- aha Radio ---.--- ---------------- Pandora Radio --------------------..
- DCM / Siri
--------------------..
22-23
24-27
28-30
31-33
34-35
36-40
41-42
43-44
45
46
47
48
49-50
51-53
54
55-72
73-84
85-88
3. Frequently Asked Questions (FAQ)
- Navigation ----------------------.
- Bluetooth Hands-free -------------.----.
- Audio/Visual --..--------------..----.
- APPS, INFO, Voice Recognition and Others .-------.
-STARLINK----------------------..
89-90
91-92
93-96
97-101
102-118
4. Glossary
- [A] - [S] -------------------.----. 119-120
- [U] - [number]
------------------. 121
3
1. Introduction of Audio/Navigation System
System Types
(1) AVN (with Navigation)
Micro SD card
(Map data only)
(2) Display Audio (without Navigation)
4
1. Introduction of Audio/Navigation System
Part Number Information
(1) AVN (with Navigation)
Coun
try
Gen
2.0
USA
Vehicle
Subaru Part No.
Face ID
Navi Map
2015 Legacy
86271AL66A
FB664US
micro SD
2015 Outback
86271AL64A
FB644US
micro SD
2015 Impreza
2015 Crosstrek XV
86271FJ630
FM634US
micro SD
2016 WRX
86271VA630
FV631US
micro SD
86271SG680
FF687US
micro SD
86271SG660
FF667US
micro SD
86271AL69A
FB695US
micro SD
2016 Forester
2016 Legacy
Canada
External
AMP
Built-in
AMP
No
Built-in
AMP
No
External
AMP
External
AMP
Built-in
AMP
External
AMP
Built-in
AMP
Built-in
AMP
Built-in
AMP
No
Yes
Yes
86271AL68A
FB685US
micro SD
2016 Impreza
86271FJ650
FM655UH
micro SD
2016 Crosstrek XV
86271FJ670
FM675UH
micro SD
2015 Legacy
2015 Outback
86271AL67A
FB674CS
micro SD
External
AMP
No
2015 Impreza
2015 Crosstrek XV
86271FJ730
FM734CS
micro SD
Built-in
AMP
No
2016 WRX
86271VA730
FV731CS
micro SD
86271SG780
FF787CS
micro SD
2016 Forester
2.1
DCM Connec on
2016 Outback
2.1
2.0
Amplifier
External
AMP
External
AMP
Built-in
AMP
Yes
No
No
No
86271SG760
FF767CS
micro SD
2016 Legacy
2016 Outback
86271AL65A
FB655CS
micro SD
External
AMP
No
2016 Impreza
2016 Crosstrek XV
86271FJ750
FM755CH
micro SD
Built-in
AMP
No
5
1. Introduction of Audio/Navigation System
Part Number Information
(1) AVN (with Navigation)
Map Micro SD Card Part Number
Vehicle
2015 Legacy
2015 Outback
Subaru Part No.
86283AL66A
2015 Impreza
2015 XV Crosstrek
2016 WRX
Map Version
2013 Q3
86283FJ630
2016 Forester
2016 Legacy
2016 Outback
2016 Impreza
2016 XV Crosstrek
86283AL68A
2014 Q3
86283FJ650
2014 Q3
The latest Map Micro SD Card is available at SOP.
6
1. Introduction of Gen II Audio/Navigation System
Part Number Information
(2) Display Audio (without Navigation)
Coun
try
Gen
2.0
Amplifier
DCM Connec on
No
FB644UM
External
AMP
Built-in AMP
86201FJ660
FM664UM
Built-in AMP
No
86201VA650
FV651UM
86201SG680
FF687UM
86201SG660
FF667UM
2016 Legacy
86201AL69A
FB695UM
2016 Outback
86201AL68A
86201FJ680
FB685UM
FM685UM
External
AMP
External
AMP
Built-in AMP
External
AMP
Built-in AMP
Built-in AMP
86201FJ700
FM705UM
Built-in AMP
No
2015 Legacy
2015 Outback
86201AL67A
FB674UM
Built-in AMP
No
2015 Impreza
2015 Crosstrek XV
86201FJ760
FM764CM
Built-in AMP
No
2016 Legacy
2016 Outback
86201AL65A
FB655CM
External
AMP
No
Vehicle
Subaru Part No.
Face ID
2015 Legacy
86201AL66A
FB664UM
2015 Outback
86201AL64A
2015 Impreza
2015 Crosstrek XV
2016 WRX
USA
2016 Forester
2.1
2016 Impreza
2016 Crosstrek XV
Canada
2.0
2.1
7
No
Yes
Yes
Yes
1. Introduction of Gen II Audio/Navigation System
Summary of Features
Features
AVN (with Navi)
Display Audio (w/o Navi)
TFT Size (resolution)
7-inch WVGA (800x480)
7-inch WVGA (800x480)
Touch Panel
Electro-Static Type
Electro-Static Type
Screen Design
Customized
Customized
Vehicle Settings
Customized
Customized
AM/FM (RBDS)
Yes
Yes
HD Radio
*Yes
*Yes
Sirius XM
Yes
Yes
DVD
N/A
N/A
CD
Yes (single CD)
Yes (single CD)
AUX
Yes
Yes
USB/iPod/iPhone
Yes
Yes
BT-Audio
Yes
Yes
SD-Audio
Yes
No
Harman Audio AMP
Yes (if equipped)
Yes (if equipped)
Video
USB/Micro SD/iPod-iPhone
Yes / Yes / No
Yes / No / No
Phone
Bluetooth Hands-free
Yes
Yes
Navigation Supplier
NNG
N/A
Navigation Media
Micro SD Card (8GB)
N/A
Traffic Info
***Sirius XM Traffic
N/A
Map Update
TBD
N/A
Voice Recognition
Yes
Yes
Rear View Camera
Yes
Yes
Rear Seat Entertainment (RSE)
N/A
N/A
STARLINK & Aha
Yes
Yes
MirrorLink
Pandora
Stitcher
Yes
*Yes
**Yes
Yes
*Yes
**Yes
Sirius XM Data Service
***Yes
***Yes
CAN/UART
DCM (Data Communication
Module)
****Yes
****Yes
*****Yes
*****Yes
Display
HMI
Audio
Navigation
Connectivity
Communication
*Not available for Canadian model
** Available for 2016 Legacy/Outback
***Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model except Fuel Service.
****Available for 2015 and 2016 Legacy/Outback
***** Available for 2016 Forester and Legacy/Outback (Except Canadian Model)
8
1. Introduction of Gen II Audio/Navigation System
Main Screens
(1) AVN (with Navigation)
APPS Screen
HOME Screen
•
•
•
•
•
•
MAP: Navigation MAP
Audio: List of Audio Sources
Phone: Bluetooth Hands-free call
APPs: STARLINK, MirrorLink, aha, *Pandora
INFO: **Sports, **Weather, **Stocks, **Fuel
SETTINGS: General Settings
•
•
•
APPs (Applications) needs to be installed on
user’s smartphone
Smartphone communicates with the unit via
USB or Bluetooth connection
Smartphone communicates with internet via
wireless network (Wifi, 3G, 4G, 4G LTE)
(Pandora: Not available for Canadian model)
MAP Screen
•
•
•
•
INFO Screen
•
MAP data is stored in the micro SD card
GPS, Gyro and Speed signal are used to locate
the current vehicle position
Traffic information is provided by Sirius XM Radio Data Service**
Subscription is necessary for Sirius XM Radio
Data Service**
•
•
Information of Sports, Weather, Stocks and Fuels is
provided by Sirius XM Radio Data Service**
Subscription is necessary for Sirius XM Radio Data
Service*
Information of Vehicle Monitor and Eco Monitor is
fed via Vehicle ECU with CAN communication***
*Not available for Canadian model
**Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model except Fuel Service.
***Available for 2015 and 2016 Legacy/Outback
9
1. Introduction of Gen II Audio/Navigation System
Main Screens
(2) Display Audio (without Navigation)
HOME Screen
•
•
•
•
•
APPS Screen
•
Audio: List of Audio Sources
Phone: Bluetooth Hands-free call
APPs: STARLINK, MirrorLink, aha, *Pandora
INFO: **Sports, **Weather, **Stocks, **Fuel
SETTINGS: General Settings
•
•
APPs (Applications) needs to be installed on
user’s smartphone
Smartphone communicates with the unit via
USB or Bluetooth connection
Smartphone communicates with internet via
wireless network (Wifi, 3G, 4G, 4G LTE)
(Pandora: Not available for Canadian model)
INFO Screen
Phone Screen
•
•
•
•
http://www.subaru.com/owners/vehicleresources.html?bluetooth=true for phone
compatibility information
Phone needs to have HFP (Hands-free
Profile) for Bluetooth Hands-free calls
Phone needs PBAP (Phonebook Access
Profile) or OPP (Object Push Profile) for
phone contacts transfer
•
•
Information of Sports, Weather, Stocks and Fuels
is provided by Sirius XM Radio Data Service**
Subscription is necessary for Sirius XM Radio
Data Service*
Information of Vehicle Monitor and Eco Monitor is
fed via Vehicle ECU with CAN communication***
*Not available for Canadian model
**Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model except Fuel Service.
***Available for 2015 and 2016 Legacy/Outback
10
1. Introduction of Gen II Audio/Navigation System
APPS Function
STARLINK, MirrorLink, aha, Pandora
To operate a APPS function
• App (application) needs to be installed on
user’s smartphone
• Smartphone needs to connect with the
unit via USB or Bluetooth depending on
phone models and application being used
• Smartphone requires the mobile data plan
• Smartphone needs to connect to the internet via wireless network (3G, 4G, 4GLTE
or Wifi)
Pandora: Not available for Canadian model
Communication
Data Servers
Head unit
OR
3G/4G/4GLTE/Wi-Fi
Smartphone
11
1. Introduction of Gen II Audio/Navigation System
APPS Function
MirrorLink Screen
STARLINK Screen
STITCHER is available for Gen 2.1
Pandora Screen*
Aha Screen
APPs, Supported Device, Connection Method
Features
App for Smartphone
Supported Device
Connec on Method to Unit
STARLINK
STARLINK
iPhone: iOS 4.3.5 or later
Android: Android 4.0 or later
iPhone: USB (Gen 2.0) and
Bluetooth (Gen 2.1)
Android: Bluetooth
MirrorLink
Refer to Mirror Link Website
Refer to Owner's Manual (P141 for
(h*p://www.mirrorlink.com/apps)
Gen 2.0, P151 for Gen 2.1)
USB
aha
aha
iPhone: iOS 5.0 or later
Android: Android 2.2 or later
iPhone: USB
Android: Bluetooth
*Pandora
Pandora
iPhone: iOS 5.0 or later
Android: Android 2.2 or later
iPhone: USB
Android: Bluetooth
*Not available for Canadian model
12
1. Introduction of Gen II Audio/Navigation System
INFO Function
Sports, Weather, Stocks, Fuel
INFO Screen
•
•
•
•
Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian
model except Fuel Service
Information of Sports, Weather, Stocks
and Fuel is provided by Sirius XM Radio
Data Service
Subscription is necessary for Sirius XM
Radio Data Service
For AVN user’s current location will be
determined by GPS signals for the
Weather and Fuel information
For Display Audio the desired location for
the Weather and Fuel information will be
setup on the unit by the user
Vehicle Monitor, Eco Monitor
Vehicle Monitor Screen
Eco Monitor Screen
Information is fed via Vehicle ECU with CAN communication
(Available for 2015 and 2016 Legacy/Outback)
STARLINK Safety and Security services
Available for 2016 Forester and Legacy/Outback (USA Model only)
13
1. Introduction of Gen II Audio/Navigation System
Navigation Function
Navigation Features
MAP Screen
•
•
•
•
•
Current position is calculated by GPS,
Gyro and Speed signals
Current positioning error is up to 300ft
(100m)
Map data is stored in micro SD card
(8GB)
Traffic information displayed on the Map
is fed via Sirius XM Radio Data Service*
Subscription is necessary for Sirius XM
Data Service*
*Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model
GPS Signal Indicator Screen
Good GPS Reception
Poor GPS Reception
Voice Recognition Screen
•
•
Able to control navigation functions by voice commands
To control Navigation by voice commands, TTS Voice must be selected
•
"Caution" screen will be disappeared if "I Agree" button is not
pressed within 5 seconds
CAUTION Screen
14
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions
AM, FM, Sirius XM, aha, *Pandora, CD,
Bluetooth Audio, USB, iPod, micro SD
Audio Source Screen
Pandora: Not available for Canadian model
Mix (AM/FM/XM) Preset Stations
•
Store up to 36 stations from any of
the AM, FM and Sirius XM radios
•
FM stations are sorted by Genre such as
Classic, Jazz, Rock, Country, News, R&B,
Sports and Other
Station list cannot be updated automatically
by the GPS signal, but update manually
from FM radio screen by pressing the “LIST”
button
Station List (FM Only) Screen
•
*Not available for Canadian model
15
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions
Cache Radio Program (AM/FM/HD)
•
When the radio broadcast is interrupted by another audio output, such as an incoming phone call or
Voice Recognition, the unit will automatically
cache the interrupted portion and perform timeshift (20 minutes max) playback when the interruption ends
•
When available, HD Radio will supply visual information such as Album Art, and Artist Pictures
on screen related to the content being played.
No visual information is displayed when the HD
radio is not transmitting the visual data
HD Radio (Artist Experience)
•
HD Radio: Not available for Canadian model
USB / Micro SD (Audio/Video/Picture)
•
•
•
Audio, Video and Image files stored
on USB memory and Micro SD card
can be played back or viewed
While driving, video/slideshow will not
be played back, but the user will hear
the audio portion of the video
Audio, Video and images files saved
in the Map SD card cannot be played
and viewed
Micro SD functions: Not available for
non-Navigation equipped models
Supported Format & Files
Media Type
USB Memory
Micro SD card
Format
USB 2.0 HS
FAT 16/32
micro SD HC
Up to 32GB
Audio Files
Video Files
Image Files
MP3/WMA/AAC
WMV/AVI/MPEG4
JPG, JPEG
MP3/WMA/AAC
WMV/AVI/MPEG4
JPG, JPEG
16
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions
Sirius XM Satellite Radio
(Gen 2.0)
Features
Tag
SCAN
List
Sound
Cache
Featured Favorites
Smart Favorites
Tune Scan
Tune Start
(Gen 2.1)
Gen 2.0
Yes
Yes
Yes
Yes
No
No
No
No
No
Gen 2.1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
•
Tag: Tag information in the music broadcasting is preserved in the system and transmits to an iPod
•
SCAN: Scan channels
•
List: Display a list of category such as Pop, Rock, Hip-Hop, R&B and so on
•
Sound: Display sound setting screen
•
Cache: A radio program can be cached and played back in a time shifted manner. The program
that is currently being listened to, and channel programs registered as Smart Favorites can be
cached. (Available for Gen 2.1)
17
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions
•
SXM Featured: SXM Featured is a collection of
channels that are created by the Sirius XM programming team that are updated several times
throughout the year. The SXM Featured channels
can be found under the SXM Category screen. To
use this function, the “SXM Featured” should be
turned on in the option screen.
(Available for Gen 2.1)
•
Smart Favorites: Smart Favorites can be
set up by the user. They can select up to 5 SXM
channels from the preset bank. The Smart Favorite channels will be cached simultaneously from
when the SXM signal is first received.
(Available for Gen 2.1)
18
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions
Sirius XM Satellite Radio
•
Tune Scan: Tune Scan is a function to play
the first 10 seconds of Smart Favorite channels. It
is necessary to turn on Tune Scan at the option
screen to use this function. Some Channels may
not be able to Tune Scan due to station content or
the way it is broadcast.
(Available for Gen 2.1)
•
Tune Start: Tune Start begins playing the current program from the beginning when tuning to a
channel registered in Smart Favorites, allowing
you to enjoy the complete program. It is necessary
to turn on Tune Start at the option screen to use
this function.
(Available for Gen 2.1)
19
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions
Siri (Siri Eyes Free)
•
•
•
•
An extension of Apple's Siri functionality for enabling voice control of an iOS mobile device
(iPhone, iPod touch)
Device is connected with the head unit via Bluetooth connection
Device communicates with internet via wireless
network (Wifi, 3G, 4G, 4G LTE)
Press and hold the “Talk Switch” on the steering
switch to start and then speak when the beep
sound is heard
(Available for Gen 2.1)
Supported Models
Supported iOS Version
iPhone 4S, 5, iPod Touch (5th genera?on) or later
iOS 6 or later
20
MEMO
21
2. Troubleshooting
System Diagram - AVN
CAN (*1)
GPS-ANT
SXM-ANT
Multimedia
Head Unit
RADIO-ANT
PWR
RADIO
ANT-AMP
(*4)
PWR
MIC
Analog
(*5)
Analog
DCM (*2)
MIC
Mute
(*4)
(*5)
Front
DCM (*2)
7 inch
Capacitive Touch
Screen
AM/FM
SXM
CD
Bluetooth
USB
AUX
HD Radio (*3)
Aha Radio
Pandora (*3)
Starlink
Mirrorlink
4ch AMP
VR/TTS
UART(*1)
A/C Panel
UART
A/C ECU
Video
Rear View Camera
PWR
IF-Box
AUX
Mini Jack
USB
USB 2.0
HUB
USB
Navigation
Micro SD Card
Rear
(*6)
HARMAN
AUDIO AMP
(Option)
HARMAN
AUDIO AMP
(Option)
(*7)
Front/Rear
PWR
IE-BUS
PWR
IE-BUS
Tweeter
DCM (*2)
STEERING
SW
(*1) Applicable for 2015 and 2016 Legacy and Outback
(*2) Applicable for 2016 Forester, Legacy and Outback (USA Model Only)
(*3) Not applicable for Canadian model
(*4) DCM is not equipped
(*5) DCM is equipped without external AMP
(*6) DCM is not equipped with external AMP
(*7) DCM is equipped with external AMP
22
2. Troubleshooting
System Diagram - DA (Display Audio)
CAN (*1)
SXM-ANT
Multimedia
Head Unit
RADIO-ANT
PWR
RADIO
ANT-AMP
(*4)
PWR
MIC
Analog
(*5)
Analog
DCM (*2)
MIC
Mute
(*4)
(*5)
Front
DCM (*2)
7 inch
Capacitive Touch
Screen
AM/FM
SXM
CD
Bluetooth
USB
AUX
HD Radio (*3)
Aha Radio
Pandora (*3)
Starlink
Mirrorlink
4ch AMP
VR/TTS
UART(*1)
A/C Panel
UART
A/C ECU
Video
Rear View Camera
PWR
IF-Box
AUX
Mini Jack
USB
USB 2.0
HUB
USB
Rear
(*6)
HARMAN
AUDIO AMP
(Option)
HARMAN
AUDIO AMP
(Option)
(*7)
Front/Rear
PWR
IE-BUS
PWR
IE-BUS
Tweeter
DCM (*2)
STEERING
SW
(*1) Applicable for 2015 and 2016 Legacy and Outback
(*2) Applicable for 2016 Forester, Legacy and Outback (USA Model Only)
(*3) Not applicable for Canadian model
(*4) DCM is not equipped
(*5) DCM is equipped without external AMP
(*6) DCM is not equipped with external AMP
(*7) DCM is equipped with external AMP
23
2. Troubleshooting
Connections and Pins
Connector A
Connector A
(POWER INPUT/
SPEAKER OUTPUT)
#
Internal AMP
Harman AMP
Description
1
FR+
FR+
OUT
Audio signal (Front Right)
2
FL+
FL+
OUT
Audio signal (Front Left)
3
ACC
ACC
IN
ACC power supply
4
BU+B
BU+B
IN
Back-up power supply
5
FR-
FR-
OUT
Audio signal (Front Right)
6
FL-
FL-
OUT
Audio signal (Front Left)
7
GND
GND
GND
Ground
8
ANT+
ANT+
OUT
Antenna amplifier power supply (12V)
9
N.C.
N.C.
10
ILL+
ILL+
IN
11
RR+
N.C.
OUT
Audio signal (Rear Right) / Not Connected
12
RL+
INT+
OUT
Audio signal (Rear Left) / Interface Box
13
RR-
N.C.
OUT
Audio signal (Rear Right) / Not Connected
14
N.C.
SLD2
GND
Not Connected / Ground
15
ILL-
ILL-
IN
16
RL-
INT-
OUT
24
Not Connected
Illumination signal (12V)
Illumination signal
Audio signal (Rear Left) / Interface Box
2. Troubleshooting
Connections and Pins
Connector B
Connector B
(Steering Wheel SW,
MIC, etc)
#
Internal AMP
Harman AMP
1
IGN *
IGN*
IN
Ignition power supply
2
REV
REV
IN
Reverse signal (12V)
3
BRIGHT
BRIGHT
4
MACC
MACC
OUT
5
MIC+
MIC+
IN
Mic signal
6
MIC—DET
MIC—DET
IN
Microphone Detection
7
N.C.
TX+
IN/OUT Not Connected / Communication+
8
N.C.
TX-
IN/OUT Not Connected / Communication -
9
CANH *
CANH*
IN/OUT Communication+
10
CANL *
CANL*
IN/OUT Communication-
11
AC-UART+ *
AC-UART+*
IN/OUT Communication+
12
AC-UART- *
AC-UART-*
IN/OUT Communication-
13
N.C.
N.C.
14
SHIELD-GND(AUX)*
SHIELD-GND(AUX)*
GND
15
PKB
PKB
IN
16
N.C.
MUTE
GND
Not Connected / Mute
17
SPD
SPD
IN
Vehicle speed signal
18
SHIELD-GND(MIC)*
SHIELD-GND(MIC)*
GND
Ground
19
MIC-
MIC-
GND
Ground
20
N.C.
N.C.
21
SW1
SW1
IN
Mic sw signal
22
SW2
SW2
IN
Mic sw signal
23
SWG
SWG
GND
24
N.C.
N.C.
25
AUX-DET
AUX-DET
26
AUX-R+
AUX-R+
27
AUX-LR-
AUX-LR-
28
AUX-L+
AUX-L+
Descriptions
Mic power supply (5V)
Not Connected
Ground
Parking brake signal
Not Connected
Ground
Not Connected
* N.C. for 2015 Impreza, XV Crosstrek, 2016 WRX and Forester
25
2. Troubleshooting
Connections and Pins
Connector D
Connector C
Connector E
Connector C (Rear Camera)
Connector D (Radio Antenna)
#
Pin
1
CGND
GND
Camera Ground
2
CB+
OUT
Back-eye camera power supply (6V)
3
CV+
IN
4
CV-
GND
5
N.C.
#
Pin
1
SUB-ANT*
IN
Radio Signal (Sub)
2
SUB-ANT-DET*
IN
Ground
3
MAIN-ANT
IN
Radio Signal (Main)
4
GND
GMD
5
N.C.
Descriptions
Video
Ground
Not Connected
Descriptions
Ground
Not Connected
* N.C. for 2015 Impreza, XV Crosstrek, 2016 WRX and Forester
Connector E (USB)
#
Pin
1
N.C.
Not Connected
2
N.C.
Not Connected
3
D+
IN
Data
4
D-
IN
Data
Descriptions
26
2. Troubleshooting
Connections and Pins
Connector G
Connector F
Connector F (DCM)*
Connector H
#
Pin
1
N.C.
Not Connected
2
N.C.
Not Connected
3
N.C.
Not Connected
4
N.C.
Not Connected
5
N.C.
Not Connected
6
N.C.
Not Connected
7
N.C.
Not Connected
8
MUTE
Descriptions
IN
DCM
*Applicable for 2016 Forester, Legacy and Outback (USA Model Only)
Connector G (XM Antenna)
Connector H (GPS Antenna)
#
Pin
1
ANT
IN
2
GND
GND
#
Pin
1
ANT
IN
2
GND
GND
Descriptions
XM Radio Signal
Ground
Descriptions
GPS Signal
(AVN Only)
27
Ground
2. Troubleshooting
On-Board Diagnostic Mode
1. Outline
On-Board Diagnostics can check the connectivity of devises, the vehicle signals, the
radio reception and rear view camera setting.
2. How to enter On-Board Diagnostic mode
2-1. Enter the Diagnostic mode
Procedure:
1) Turn the ignition switch to ACC.
2) Press the button (b) twice with the button (a) pressed.
3) “Line Diag” screen is displayed.
4) Check the connection status with the “Connectivity Check” in
the “Line Diag” screen.
Note:
1. “UART” and “CAN” are not shown for
86271FJ630/730 and 86201FJ660/760
2. “GPS” will indicate “NG” on non-Navigation
equipped Infotainment systems
2-2. Exit the Diagnostic mode
Pressing the button (c) for 3 seconds or more, or turning the ignition switch from
the ACC to OFF position can exit the diagnostic mode.
28
2. Troubleshooting
On-Board Diagnostic Mode
3. Display Layout and Explanation
3-1. Top Display Layout
①
⑤
③
*
*
②
⑥
⑦
④
Note:
1. “UART” and “CAN” are not shown for 86271FJ630/730 and 86201FJ660/760
2. “GPS” will indicate “NG” on non-Navigation equipped Infotainment systems
No Explanation
②
Main title
[White] after check
[Black] under check
Connected Devices
③
Results of Connectivity Check
①
④
Explanation
Enter Camera Setting
⑤
Vehicle Signal
⑥
Vehicle Signal Check Results
⑦
Enter Audio Check
No
3-2. Enter “Camera Setting”
If "Camera Setting" button is touched, the screen changes to “Camera Setting” mode.
Camera Setting
⑨
Default
⑧
No
⑧
⑨
⑩
Return
⑩
⑪
Set
⑪
Explanation
Return to Previous Screen
Initialization of Maker Line
Adjustment
Marker Line Adjustment
Finalization of Marker Line
Adjustment
Note:
For a detailed procedure to adjust the camera settings, refer to STIS. Please select the Service Manual and refer
to the Navigation System under the Entertainment Section (ET)
29
2. Troubleshooting
On-Board Diagnostic Mode
3-3. Enter “Audio Check”
If the "Audio Check" button is touched, the screen changes to “Audio Check” mode.
Line Diag
⑬
Return
Audio Check
MODE
SEEK DOWN
SEEK UP
・AM/FM ： FM XXXX kHz
・Speaker Check
Speaker Check ON
⑬
⑭
Explanation
Return to Previous Screen
⑭
Selection of Radio Band (AM/FM)
⑮
⑮
Change Radio Frequency
⑯
⑯
⑰
⑰
Radio Frequency
Speaker Check
[“OFF”, Black] after check
[“ON”, Light Blue] under check
No
4. How to check STARLINK Connectivity ID Number and
Software Version Information
4-1. Enter the Service Menu
Procedure:
1) Turn the ignition switch to ACC
2) Press the button (b) 5 times with the button (c) pressed.
3) “Service Menu” is displayed
STARLINK Connectivity ID Number:
Touch “Product Information” to display
the Connectivity ID (16 digits)
Software Version Information:
1. Touch “Service Information”
2. Touch “Version Information”
3. Touch “Push” next to AVN or DA
4-2. Exit the Service Menu
Pressing the button (c) for 3 seconds or more, or turning the ignition switch from
the ACC to OFF position can exit the diagnostic mode.
30
2. Troubleshooting
NO POWER
Condition: No Audio, No Display, No Illumination in all modes.
Check connector (A) at
the rear of the head unit.
Is connector (A) securely
connected?
Are all wires connected to
the connector?
No
Connect securely.
Repair broken wire or
replace the wire harness.
Yes
Is ACC and BU voltage 12
Volts or the same as the
vehicle voltage?
No
Check the fuse, the condition of connector pins
and ground wiring.
Repair or replace if
necessary.
Yes
Does the head unit turn
ON when ACC turns ON?
No
Replace the Head Unit.
Yes
Re-check for original
condition.
31
Re-check for
original condition.
2. Troubleshooting
NO SOUND (All modes) with Internal Amp
Condition: Absolutely no sound on all modes
No sound for all audio
sources or modes
Is the VOLUME set to a
audible level?
No
Turn up VOLUME and
re-check for original
condition.
Yes
Check resistance of all
speakers for opens or
shorts to ground.
Are any physical damage,
shorted or grounded
conditions found?
Replace or repair it and
re-check for original
condition.
Yes
Note:
If a speaker or wire harness is
shorted or grounded, the head
unit will shut off the audio output
due to circuit protection.
No
Replace the head unit.
32
2. Troubleshooting
NO SOUND (All modes) With External Amp
Condition: Absolutely no sound on all modes.
Check the B+ and ACC at the
amp. Is power present?
No
Repair or replace fuses.
Replace the head unit.
Yes
Check the Mute Line from the
head unit to the amplifier. With
No
Audio playing the voltage at
the amp should be above 3.5
Volts.
Is the Mute line above
3.5Volts?
No
Inspect the mute line
circuit for shorts to
ground.
Are any shorts to
ground found?
Yes
Repair or replace harness.
Yes
No
Disconnect the amp and
test the mute line again.
Is the Mute line above
3.5 volts?
Yes
Yes
Check speaker line at the amp
for any shorts to ground.
Any shorts to ground?
Remove ground short.
No
Check across the speakers to
see if there are any shorted
speakers. Any shorted
speakers?
Yes
Repair or replace the speaker.
No
Disconnect the head unit and
the amp. Test the Audio lines
from the head unit to the amp
for any opens or shorts to
ground.
Any opens or shorts found?
Yes
Repair or replace the harness.
No
Check for 2.5Volts on the IEBus communication line out of
the head unit.
Yes
Replace the audio amp.
Is there 2.5 Volts on the TX+
and TX- lines?
Replace the head unit.
No
33
Replace the audio amp.
2. Troubleshooting
NO SOUND (AM/FM)
Condition: No sound on Radio mode (AM/FM)
No sound for AM/FM.
Is the VOLUME set to a
audible level?
No
Turn up the VOLUME
and recheck for original
condition.
Yes
Check if Antenna jack is
securely connected to
the head unit.
Yes
Radio sound came
back?
The problem was
solved.
No
Remove antenna jack
from the head unit and
connect a known good
external test antenna.
Is the radio sound
restored?
Check ANT+B voltage
from the head unit.
Yes
Check antenna system.
(A - 10P connector, #8 pin
voltage is 12V )
Is ANT+B voltage within
specification?
No
No
Replace the head unit.
Replace the head unit.
34
Yes
Ex) Roof antenna
Antenna AMP
Antenna wire harness
2. Troubleshooting
VOLUME FADES UP AND DOWN (FM/AM HD* RADIO)
Condition: A noticeable drop in audio level is heard when listening to AM/FM radio.
Audio level is fading
up and down on AM/
FM.
Is the orange HD logo
being displayed on the
AM/FM screen?
No
The radio is in Analog
mode and the vehicle is
moving out of the radio
station coverage area.
Move to a location
closer to the broadcasting
radio station, and check for
original condition.
Yes
Press the settings icon
on the top of the
AM/FM screen, and turn
off the HD radio.
Yes
Was the problem
solved?
The problem was
solved. The vehicle
was traveling out of HD
coverage area and the
unit was changing from
HD to analog. This
causes a change in
Audio.
No
Move to a location
closer to the
broadcasting radio
station, and check for
original condition.
*Not available for Canadian model
35
2. Troubleshooting
NO SOUND (SAT RADIO)
Condition: No sound on SAT radio
No sound for SAT (Satellite)
radio.
Check surroundings:
Is the vehicle in an
environment where the signal
is difficult to receive?
Yes
Move the vehicle to a
location open to the sky
and check it again.
No
Change to other modes (AM/
FM/CD) and then select a XM
mode again. Did the SAT radio
sound come back?
Yes
The problem was solved.
No
SAT radio is a paid service.
Did the customer’s
subscription expire? Or, did
the free subscription expire?
Yes
Contact Satellite Radio
company and check
subscription status.
Renew as needed.
Note:
1. “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Infotainment systems
No
Check if Antenna jack is
securely connected to the
head unit.
And check the connectivity in
diagnostic mode.
Is the SAT radio sound
restored?
The problem was
solved.
Yes
No
Check SAT power supply
voltage from the head unit.
Yes
Disconnect SAT antenna connector from the
head unit and connect a
known good test
external SAT antenna.
Check antenna system
(Antenna wire harness,
Roof antenna, etc.)
Is the SAT radio sound
restored?
(1P connector G, output 5V )
Is voltage within specification?
Yes
Replace the head unit.
No
No
36
2. Troubleshooting
NO SOUND (USB)
Note:
1. “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Infotainment systems
Condition: No sound on USB
No sound for USB.
Does the USB flash memory
have MP3/WMA/AAC files?
No
The head unit will only
playback MP3/WMA/
AAC files in USB
mode.
Yes
Check the USB connectivity in diagnostic
mode.
Does the indicator
display "OK"?
Re-connect the vehicle USB port.
Does the diagnostic mode
display "OK"?
No
No
Yes
Yes
If the USB flash memory has an
LED indicator, does this indicator
lamp light up when it is connected
to the head unit?
Switch to USB mode
and re-check for
original problem.
No
Use a known good
USB flash memory
containing MP3/WMA/
AAC files.
Does the head unit
play the files?
Yes
Yes
Original USB flash
memory could be
defective.
Replace the vehicle USB port with
a known-good one and re-check
original problem.
Does the same issue occur?
No
Replace the head unit.
Yes
No
The vehicle USB port
is defective and
needs to be replaced.
37
2. Troubleshooting
NO SOUND (CD)
Condition: No sound on CD
No sound for CD.
Does the head unit
accept and eject CD
correctly?
No
Is there any foreign object
(ex. label) in the CD slot?
Yes
Yes
Is the head unit installed
property?
Yes
No
Insert and playback a
known-good,
commercially available
CD. Does the CD play?
Replace the head unit.
No
Yes
Is CD-R/RW being
used?
Remove foreign object.
Are CDDA/MP3/WMA/
AAC files recorded to CD
-R/RW?
Yes
Yes
Check to make sure
that the original CD is
not excessively
scratched or warped
and re-check for
original condition.
No
Replace the head unit.
38
No
No
Re-install the head unit
properly and re-check
for original condition.
The head unit cannot
playback files other
than CDDA/MP3/WMA/
AAC.
Re-check for original
condition with a CD-R/
RW containing the
supported media files.
2. Troubleshooting
NO SOUND (AUX)
Condition: No sound on AUX
Note:
1. “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Infotainment systems
No sound for AUX
Yes
Check the AUX connectivity in
diagnostic mode.
Does the indicator display
"OK"?
No
Check connection of
the cable (plug) to the
head unit.
Yes
Check the volume on the device connected.
Is the volume on the device
minimum?
Adjust the volume on
the device.
Yes
No
Check the volume on the head
unit.
Is the volume on the head unit
minimum?
Adjust the volume on
the head unit.
Yes
No
Inspect the cable condition.
Is the cable shorted or damaged?
Repair or replace the
cable.
Yes
No
Replace the head unit.
39
2. Troubleshooting
NO SOUND (iPod)
Note:
1. “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Infotainment systems
Condition: No sound on iPod
Is the iPod compatible?
No
See the owners manual page
97 for a list of compatible Apple
products. For the latest updates
see Subaru.com.
Non supported iPod
may not work.
Yes
Check the USB connectivity in
diagnostic mode since iPod
will be connected to USB port.
Reconnect the vehicle USB port.
Does the diagnostic mode
display "OK"?
No
Does the indicator display
"OK"?
Yes
Yes
No
Switch to iPod mode and
re-check for original condition.
Disconnect the iPod device
and check to see if iPod
works by itself.
No
Use a known good iPod device
containing music files and recheck for original condition.
Does iPod play without being
connected to the head unit?
Yes
Examine customer's iPod.
Use a known good cable from
the iPod to the USB port
Does the same issue occur?
Yes
Replace the vehicle USB port
with a known-good one and
re-check original condition.
Does the same issue occur?
No
Yes
iPod cable is
defective.
Replace the head unit.
40
No
Original USB Port is
defective and needs to
be replaced.
2. Troubleshooting
CD SKIP
Condition: CD Skips
CD skips.
Does CD skipping only
occur when vehicle is in
motion?
Yes
Does CD skipping
happen at the same
location?
Yes
(Ex. dirt road, railroad track,
road construction may cause
CD skipping).
No
No
Are the head unit mounting screws tight?
No
Yes
Replace CD with knowngood CD.
Does the problem still
occur?
Check the location if road
condition is good
No
CD being used may be excessively scratched/warped or has
paper label on it. Replace disc
and re-check for original
condition.
Yes
Replace the head unit.
41
Re-install the head unit
properly and re-check for
original condition.
2. Troubleshooting
CD WON’T PLAY CORRECTLY
Condition: Won't read CD, abnormal playback, makes noise when playing CD
CD won't play correctly.
Is the CD clean and free
from scratches and/or
finger prints?
No
Please clean the CD
and try again.
Yes
Is a paper label on the
CD?
Yes
Do not use CDs with a paper label. Paper labels will peel off and
get jammed inside of the head
unit.
No
Is it a factory pressed CD
or CD-R/RW?
CD-R/RW
Due to different makes of CD-R/RW, and
quality of recordings this can cause the
CD player not to play correctly.
Factory Pressed
Try a known good commercially available CD.
Is the condition fixed?
Replace the head unit.
No
Yes
CD being used may be
excessively scratched/
warped or data recorded
is not supported. Replace
disc and re-check for
original problem.
42
2. Troubleshooting
SOUND IS POOR OR NOISY
Condition: Sound poor, sound too low, sound
too loud, and sound is distorted.
Sound is Poor/Noisy.
Isthe
sound
noisy
for
Radio
IsIs
sound
sound
noisy
noisy
forfor
mode
only
or ALL
modes?
Radio
Radio
mode
mode
ororAll
All
modes?
Radio
Is the noise heard even in
area with good radio
reception?
ALL modes
No
Yes
Is the noise heard only at
the specific area?
Yes
No
Move the vehicle to
an area with good
reception and
re-check for original
condition.
Check where it happens.
Mountains or tall
buildings cause multi
-path.
Airport or power line
causes radio noise.
Check antenna system.
Ex) Roof antenna
Antenna AMP
Antenna wire harness
Replace the media
player/iPod with a
known-good one and
re-check.
In case of the
condition not fixed
No
Is the condition still
present?
Condition is
caused by
bad media
player/iPod.
Yes
Check all speakers
(shorted, grounded).
All speakers are
good?
Yes
Are there any aftermarket product is installed?
Yes
No
Cell phone or other
wireless device is
close to the head
unit?
Yes
No
No
Replace or repair
speakers.
Remove the product
and re-check for
original condition.
43
Replace the head unit.
2. Troubleshooting
NO ILLUMINATION
Condition: No front panel button illumination / When headlights are on, does not change to night mode.
Note:
1. “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Infotainment systems
Front panel illumination
does not light up.
Check the ILL+ signal in
diagnostic mode.
Check if the ILL+ is connected
correctly in the wire harness.
No
Does the diagnostic display shows “ON”?
Does the illumination turn ON?
No
Yes
Check ILL + signal at the head
unit.
(10P connector A, #10 pin, input 12V
when ILL is ON)
No
Vehicle wire harnesses
could be defective.
Is ILL + within specification?
Yes
Does the illumination
turn ON?
Yes
No
Replace the head unit.
Yes
The problem was
solved.
44
The problem was
solved.
2. Troubleshooting
NO MAP IS DISPLAYED (NAV UNIT ONLY)
Condition: Audio is heard, but no map image is on screen.
Press “MAP” button.
Yes
The problem was solved.
Is the MAP showing?
No
Check MAP SD card in the unit.
No
Insert MAP SD card and try
again.
Is MAP SD card in the unit?
Yes
Check the part number of MAP
SD card. Please see the page
5 to identify the part number of
Map SD Card.
No
Insert correct part number of SD
card and try again.
Is the part number correct?
Map SD Card Part Number
Yes
Swap the MAP SD card from
another unit.
No
Replace the head unit.
Is the MAP showing?
Yes
Replace the MAP SD card.
45
2. Troubleshooting
POOR OR NO RESPONSE FROM TOUCH SCREEN
Condition: Poor or no response when touching the screen
Does the audio/tune
knob work?
No
Replace the head unit.
Yes
Is there a protective film
on the screen?
Yes
Remove the protective film.
No
Is there dirt or liquid
spilled on the screen?
Yes
Remove dirt and/or liquid
from the screen.
No
Is the customer using a
stylus or finger nail to
touch the screen?
Yes
Operate with bare finger
tip.
No
Is the steering switch
being touched at the
same time?
Yes
Operate without touching
steering switches.
No
Is there equipment that
generates electromagnetic waves by the
vicinity of the screen?
Yes
Move the equipment away
from the screen.
No
Yes
Remove the 10pin harness and check B+ and
ACC to verify both are
between 11V and 16V.
Are voltages present?
Replace the head unit.
No
Check vehicle power supply to the head unit.
46
2. Troubleshooting
CURRENT GPS POSITION DOES NOT MOVE
Condition: Vehicle position icon is inaccurate / Vehicle position icon doesn’t move
Current GPS position
on map doesn't move
even though vehicle is
in motion.
Drive vehicle in an open
area with no obstructions
(buildings, hills,
structures).
Problem could be related to
poor GPS reception due to
driving in a tunnel/area with
obstructive objects.
Yes
Does the current position
icon move in accordance
with the vehicle's
movement?
No
Remove or disconnect it
and re-check for the
original condition.
Yes
Is any aftermarket
electrical device installed?
Note:
“UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
No
Check the GPS connectivity in diagnostic mode.
Does the indicator display
"OK"?
Yes
No
Try a known good GPS
antenna connected to the
head unit.
No
Is the condition still
present?
Yes
Replace Navigation
Head Unit.
47
Replace the GPS antenna.
2. Troubleshooting
BLUETOOTH DOES NOT WORK
Condition: Bluetooth device will not pair to the system
Gather following Information
from customer; Service
provider, phone manufacturer and model number.
Is Bluetooth device
compatible?
Refer to: www.subaru.com
No
Bluetooth devices that are not listed on Subaru
web may not pair to the system.
Note: Bluetooth devices that are not listed as incompatible
or compatible have not been tested. This does not mean
that the unlisted Bluetooth device are incompatible, but that
they simply have not been verified.
Yes
No
On your device, is the Bluetooth function turned ON?
Yes
Turn ON the B/T function on your
device first. Check the device user
manual for information on this
procedure.
Did this solve the problem?
No
Yes
Try another Bluetooth device.
Can another Bluetooth device
be connected?
The problem was
solved.
No
Yes
Try pairing several time.
Yes
Can another Bluetooth
device be connected?
No
The Bluetooth device may be
the cause of the concern.
Replace the head unit.
48
Note :
Because of the nature of
Bluetooth, and the
differences in implementation across Bluetooth
device manufacturers,
sometimes it may take a
few attempts to complete
the initial pairing procedure.
2. Troubleshooting
REAR VIEW CAMERA WON’T DISPLAY (AVN)
Condition: Rear View video does not show or is distorted onscreen
Check the rear view camera
and re-connect.
And check the connectivity in
diagnostic mode.
If it is not restored, the rear
view camera needs to be
examined and/or replaced.
Rear view camera won't display
or shows lines and/or distortion
on screen when in reverse.
When the vehicle is in reverse,
does the Map screen change
to another screen?
Yes
No
Check the REV connectivity in
diagnostic mode.
When reverse gear is selected,
does REV show “ON”?
Note:
“UART” and “CAN” are not shown
for 86271FJ630/730 and
86201FJ660/760
No
Check the reverse
harness or vehicle side
condition.
Yes
Set a tester before ACC is ON
and check CB+ at the head
unit right after ACC is ON. (5P
The rear view camera and harness between the head unit and
rear view camera needs to be
examined and/or replaced.
connector C CB+, #2 pin, output 6V)
Is it within specification?
Yes
No
Replace the head unit.
49
2. Troubleshooting
REAR VIEW CAMERA WON’T DISPLAY (DA)
Condition: Rear View video does not show or is distorted onscreen
Check the rear view camera
and re-connect.
And check the connectivity in
diagnostic mode.
If it is not restored, the rear
view camera needs to be
examined and/or replaced.
Rear view camera won't display
or shows lines and/or distortion
on screen when in reverse.
When the vehicle is in reverse,
does the Map screen change
to another screen?
Yes
No
Check the REV connectivity in
diagnostic mode.
When reverse gear is selected,
does REV show “ON”?
Note:
1. “UART” and “CAN” are not shown for
86271FJ630/730 and 86201FJ660/760
2. “GPS” will indicate “NG” on non-Navigation
equipped Infotainment systems
No
Yes
Check the reverse
harness or vehicle side
condition.
Set a tester before ACC is ON
and check CB+ at the head
unit right after ACC is ON. (5P
The rear view camera and harness between the head unit and
rear view camera needs to be
examined and/or replaced.
connector C CB+, #2 pin, output 6V)
Is it within specification?
Yes
No
Replace the head unit.
50
2. Troubleshooting
STARLINK APP NOT WORKING
Check if smartphone meets
the specification below?
No
・iPhone: iOS 4.3.5 or later
・Android: Android 4.0 or later
Yes
Try it again with smartphone
which meets the speciation
for STARLINK App.
No
Is the power of smartphone ON?
Turn power on smartphone.
Yes
Is STARLINK application
installed to the smartphone?
No
Install STARLINK application to the smartphone and
try it again.
Yes
Please wait and try accessing the application later.
Condition:
- Displays error message (see pic 1)
- STARLINK App (application) stops
- Power of phone turns off while operating
STARLINK App
- Bluetooth disconnects while operating
STARLINK App
- Wireless data service is terminated while
operating STARLINK App
- No or Poor phone reception while operating
STARLINK App
Yes
Check to see if STARLINK APP
is working properly:
1. Press STARLINK App on the
smartphone.
2. Press Settings on the bottom
left of the screen (see pic 2)
Do you see a Server Busy/Error
Message (see pic 3)?
Pic 1
No
Check if the smartphone is connected to the unit via
Bluetooth.
No
Connect the phone to the
unit via Bluetooth.
Yes
Check if the smartphone is in
good phone reception area?
No
Move to the good phone
reception area and try it
again.
Yes
Try followings procedure.
1. Close and re-open STARLINK
application on the smartphone
2. Turn power off, and then turn
on the smartphone.
3. Delete STARLINK application
from the phone and reinstall the
STARLINK app.
Does the same condition occur?
No
The problem was solved.
Pic 2
Perform followings on the unit
Yes
1. Select APPS and STARLINK
2. While the error message is displayed on the screen, touch and hold
the lower right corner of the screen for
30 seconds.
3. Remove a finger from the screen
4. The screen will switch to "Radio" or
"Audio Source"
5. Try the STARLINK application
Does the same condition occur?
51
The problem was solved.
No
Replace the head unit.
Yes
Pic 3
2. Troubleshooting
STARLINK APPS SCREEN WILL NOT DISPLAY
Condition: After pressing STARLINK a white screen is displayed
Does time on the phone differ
more than 1 hour from your
local time?
Yes
Set time correctly on the
smartphone.
No
Is the connectivity ID number
written in the unit?
No
Note:
Refer to P.24 for the procedure
to check the connectivity ID
number.
Replace the head unit.
Yes
Is the smartphone connected
to the unit via Bluetooth?
No
Connect the phone to the
unit via Bluetooth.
No
Move to the good phone
reception area and try it
again.
Yes
Check if the smartphone is in
good phone reception area?
Yes
Try followings procedure.
1. Close and re-open STARLINK application on the
smartphone
2. Turn power off, and then
turn on the smartphone.
3. Delete STARLINK application from the phone and
reinstall the STARLINK app.
Does the same condition
occur?
No
The problem was solved.
Replace the head unit.
Yes
52
2. Troubleshooting
STARLINK DISPLAYS NO IMAGES
Condition: After pressing STARLINK, images are not shown.
Perform followings on the unit.
No
1. Select APPS and STARLINK.
2. While the error message is
displayed on the screen, touch
and hold the lower right corner
of the screen for 30 seconds.
3. Remove a finger from the
screen.
4. The screen will switch to
"Radio" or "Audio Source"
5. Try the STARLINK
Application.
The problem was solved.
Does the same condition
occur?
Yes
Replace the head unit.
No
The problem was solved.
Does the same
condition occur?
Yes
Contact Clarion USA.
53
2. Troubleshooting
MIRRORLINK APP DOES NOT WORK
Condition: Mirrorlink App is grayed out
Is the smartphone compatible
with mirrorlink? (OM p 141)
No
Please try mirrorlink with a
compatible phone.
Yes
Is the drivelink or carmode
app downloaded on the
smartphone?
No
Please download the correct
app and try again.
No
Connect the smartphone to
the USB port of the vehicle
and try again.
No
Please refer to USB No
Sound section.
No
The problem was solved.
Yes
Is the smartphone connected
to the unit via USB connection?
Yes
Test vehicle USB port by
inserting a USB drive with
Mp3 music.
Does the Music play through
the USB port?
Yes
Replace the USB cable from
the smartphone to the vehicle
USB port with a known good
cable.
Does the condition still occur?
Yes
Replace the head unit.
54
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Please make sure the aha app is
running on your mobile device.
Symptoms:
•
•
aha application shuts down by itself.
Unable to enter aha Mode.
Is the latest aha application
properly installed on
Smartphone?
Reinstall the latest aha
application on
Smartphone.
No / Unknown
Yes
1. Power OFF and ON the
Smartphone.
2. Close all background
apps including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB
cable from the vehicle USB
port and reconnect.
Android: Disconnect Bluetooth connection with the
head unit and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
No
Replace the head unit.
55
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Please update your aha
application.
Symptom:
Unable to enter aha Mode.
Is the latest aha application
properly installed on
Smartphone?
Reinstall the latest aha
application on
Smartphone.
No / Unknown
Yes
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable
from the vehicle USB port and
reconnect.
Android: Disconnect Bluetooth
connection with the head unit
and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
Contact SOA.
56
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Please reconnect mobile
device.
Symptom:
Unable to enter aha Mode on the head unit.
1. Power OFF and ON the
Smartphone.
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
Replace the head unit.
57
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Poor wireless reception.
Symptoms:
•
•
Programs are not played on the head unit.
Images are not shown on the head unit.
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact aha for support
[email protected]
58
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Entry not recognized.
Symptom:
All aha Mode functions on the head unit do
not work.
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
Yes
The problem was
solved.
Yes
Replace the head unit.
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
No
Contact aha for support
[email protected]
59
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Please log into the aha app.
Symptom:
Unable to enter aha Mode on the head unit
Login into the aha application
on Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact SOA.
60
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
The station list cannot be acquired.
Symptom:
aha Radio Station List is not shown
the head unit.
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
Replace the head Unit.
Yes
No
Contact aha for support
[email protected]
61
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
The content cannot be acquired.
Symptom:
aha Radio Content is not shown on the head unit.
Press
(Refresh button)
on the head unit.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
Replace the head unit.
Yes
No
Contact aha for support
[email protected]
Refresh button
62
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Information acquisition error.
Symptom:
aha Radio Icons or Logos are not shown the
head unit.
Return to Station List and select the same station again.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable
from the vehicle USB port and
reconnect.
Android: Disconnect Bluetooth
connection with the head unit
and reconnect.
Yes
The problem was
solved.
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Yes
Replace the head unit.
Does the function work on the
Smartphone alone?
No
Is the problem fixed?
No
Contact aha for support
[email protected]
63
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Action not available.
Symptom:
•
•
All aha Mode functions do not work on the head unit.
Forward/Reverse functions do not work on the head unit.
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
Replace the head unit.
Yes
No
Contact aha for support
[email protected]
64
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Server Error - Please check connection or reception.
Symptom:
aha Radio content cannot be played on the
head unit.
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact SOA
65
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Server Down - Please try again later.
Symptom:
aha Radio content cannot be played on the
head unit.
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact SOA
66
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Station Contents Not Available Please Try Again Later.
Symptom:
aha Radio content cannot be played on the
head unit
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
Yes
The problem was
solved.
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
The problem was
solved.
Yes
No
Contact aha for support
[email protected]
67
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
aha Communication Error - Please
Check Owner's Manual.
Symptom:
aha Radio content cannot be played on vehicle
Navigation Head Unit.
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Contact SOA.
68
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Failed.
Symptom:
Map is not updated when pressing “Map Update” button
of aha Radio on the head unit.
Map Update Button
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone.
Does the function work on the
Smartphone alone?
Replace the head unit.
Yes
Contact aha for support
[email protected]
No
69
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Please select the type of connection
in 'aha Settings'.
Condition:
Android device is connected via Bluetooth
and iPhone is connected via USB.
Select the appropriate Aha Radio setting, between USB and
Bluetooth, in the aha Setting
menu.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace the head unit.
How to change “aha Radio Setting”:
1. Press “HOME” and select “Settings”
3. Select “aha Settings”
2. Select “General”
4. Select “USB” or “Bluetooth”
70
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
'aha Settings' change failed. Please
try again later.
Symptom:
aha Radio Setting on the head unit cannot be
changed.
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace the head unit.
71
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:
Connection with aha app is not completed.
Please try again later.
Symptom:
Voice Recognition Mode does not work for Aha Radio.
Due to aha server congestion/
maintenance, data may not be
available.
Please try again later.
Is the problem fixed?
The problem was
solved.
Yes
No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable from the vehicle USB port
and reconnect.
Android: Disconnect Bluetooth connection with the head
unit and reconnect.
5. Press “Voice Recognition”
button on Steering Wheel.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace the head unit.
72
2. Troubleshooting
*Pandora RADIO - Pandora Button is Inactive/Grayed Out
Is Pandora application installed into the smartphone?
Install Pandora application into the smartphone
and try it again.
No
Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Yes
Contact Pandora for support
[email protected]
Try followings.
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it.
2. Connect the phone with
the unit with a knowgood USB cable.
No
Is the problem fixed?
Yes
The problem was solved.
No
Replace the
head unit.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect.
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
73
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Please make sure that the Pandora
app is installed correctly on your
mobile device.
Is Pandora application installed into the smartphone?
No
Install Pandora application into the smartphone
and try it again.
Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again.
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again.
No
Is the problem fixed?
Yes
The problem was solved.
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it.
2. Connect the phone with
the unit with a knowgood USB cable.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect.
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
74
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Please update the Pandora application on your mobile device.
Is the latest Pandora application installed on Smartphone?
No/Unknown
Reinstall the latest Pandora
application on smartphone
and try it again.
Yes
Is Pandora application operating normally on the
smartphone ?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Is the problem fixed?
Yes
The problem was solved.
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
75
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
No stations have been added to
your list
Check if a station (s) has been
created on Pandora
application.
No/Unknown
On the smart phone, create a station in the Pandora application and
try again.
Yes
Is Pandora application operating normally on the
smartphone ?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
Is the problem fixed?
Yes
The problem was solved.
No
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
76
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
You have reached the maximum
number of skipped songs.
Were songs skipped for 6
times in one hour or 12 times
in one day?
Yes
User has reached the skip
limit.
Wait until skip limit has been
disabled.
No
Is Pandora application operating normally on the
smartphone ?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Is the problem fixed?
Yes
The problem was solved.
iPhone:
1. Disconnect the USB
able from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
77
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Your ratings information was not
able to be saved.
Rating information (Thumb Up/
Down) may not be saved to the
Pandora Server.
Is Pandora application operating normally on the
smartphone ?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again.
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again.
Is the problem fixed?
Yes
The problem was solved.
No
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
78
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Bookmark not saved.
Bookmark information may not
be saved to the Pandora
Server.
Is Pandora application operating normally on the
smartphone ?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again.
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again.
No
Contact Pandora for support
[email protected]
Try the following:
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable.
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect.
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
79
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Waiting for service...
Sometimes data from the
Pandora server is not available.
Try Pandora again later. Is the
problem fixed?
Yes
The problem was solved.
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application operating normally on the
smartphone ?
(Without connecting to the unit)
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again.
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again.
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it.
2. Connect the phone with
the unit with a knowgood USB cable.
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
80
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Pandora is not available at your
current location.
Is Pandora application being
used in the United States?
No
The Pandora license does
not meet with region of
user’s location
Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
Close and re-open Pandora
application on the
smartphone.
No
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Yes
Contact Pandora for support
[email protected]
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
81
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Failed to log into user's account. Please check your
login username and password on your mobile device.
Was the Pandora login info
correctly input?
No
Log into the Pandora
account correctly.
Yes
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Yes
Contact Pandora for support
[email protected]
Try the following:.
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
Is the problem fixed?
Yes
The problem was solved.
No
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
82
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
The selected Pandora station is no longer available.
Selected Pandora station is expired.
Choose another station and try it again.
Yes
The problem was solved
Is the problem fixed?
No
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
No
Close and re-open Pandora
application on the
smartphone.
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Contact Pandora for support
[email protected]
Try the following:
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
83
No
Replace the
head unit.
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:
Pandora Error.
Pandora server is under maintenance.
Try it again later.
Yes
The problem was solved
Is the problem fixed?
No
Is Pandora application operating normally on the
smartphone?
(Without connecting to the unit)
Close and re-open Pandora
application on the
smartphone.
No
Is Pandora application
operating normally on the
smartphone (Without
connecting to the unit)?
Yes
iPhone:
Connect smartphone with the
unit via USB cable and try it
again
Android:
Connect smartphone with the
unit via Bluetooth connection
and try it again
No
Yes
Contact Pandora for support
[email protected]
Try the following:
iPhone:
1. Disconnect the USB
cable from the phone
and the vehicle USB
port and reconnect it
2. Connect the phone with
the unit with a knowgood USB cable
No
Is the problem fixed?
Yes
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect
Is the problem fixed?
Yes
The problem was solved.
*Not available for Canadian model
84
No
Replace the
head unit.
2. Troubleshooting
DCM
Conditions: “SOS” or “I” button does not respond
Operator’s voice is not heard
Operator cannot hear driver’s voice
STARLINK Telematics
does not work
“SOS” (red) and “I” (blue) buttons
Is DTC for DCM detected by using Subaru Select Monitor?
Yes
Troubleshoot using Subaru Service Manual
“Telematics Service in Progress”
Screen
No
Does the display
change to “Telematics
Service in Progress”
screen?
Disconnect the “F” connector from the unit and
touch Pin 8 on the unit
to GND.
Does the display change
to “Telematics Service in
Progress” screen and
sound is muted?”
No
Yes
No
Yes
Replace the head unit
Is operator’s voice
heard normally?
No
Troubleshoot DCM
system using Subaru
Service Manual
Check speakers and AMP
(if equipped) and connection between the head
unit and speakers
Yes
Is an operator able to
hear driver’s voice?
No
Check microphone and
connection between the
head unit and microphone
Refer to Subaru Service Manual for details
Yes
The head unit is good
Refer to Subaru
Service Manual
for details
85
2. Troubleshooting
Siri is not enabled
Condition: Siri does not start
Siri is not enabled
Siri is not enabled
Does the device have Siri
function?
No or
Do not
know
Note: Android phone or device does not work
Yes
Is Siri turned ON?
Use iPhone or iPod touch
(iOS device) with Siri function
No
Turn ON Siri on the device
Yes
Is Bluetooth connected?
No
Turn ON Bluetooth on the
device and connect with the
head unit
iPhone5 Sample
Yes
Is hands-free phone in
use such as Calling or Receiving text messages?
No
Does the steering switch
work properly?
Yes
Try Siri after the call ends
No or
Do not
know
Yes
Disconnect the device
from the unit (no Bluetooth connection). Does
Siri work on the device
alone?
No
Check the steering switch
Note: To enable Siri, the
talk switch must be pressed
and held (if pressed and not
hold, Voice Recognition
System is enabled)
Refer to Subaru Service
Manual for details
Check the device
Suggestion: Turn OFF and
ON the device and try again
Talk switch
Yes
Replace the head unit.
• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.
86
2. Troubleshooting
Siri does not recognize voice commands
Condition: Siri is enabled but does
not recognize voice commands
Siri does not recognize
voice commands
Does the microphone
work properly?
No or
Do not
know
Refer to Subaru Service Manual for details
Check the microphone
Yes
Do you use the same language on the Siri language setting?
No
Change Siri language setting on the device
Yes
Is Siri ready to use?
No or
Do not
know
Press the Siri icon
on
the display of the head unit
and try again
Yes
iPhone5 Sample
Siri Screen
Disconnect the device
from the unit (no Bluetooth connection). Does
Siri work on the device
alone?
No
Check the device
Suggestion: Turn OFF and
ON the device and try again
Yes
Replace the head unit.
• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.
87
2. Troubleshooting
Unable to hear Siri’s voice
Siri voice is not heard
Disconnect the device
from the head unit (no
Bluetooth connection). Is
Siri voice heard from the
device?
Condition: Siri is enabled but Siri
voice is not heard
No
Check volume of the device
Yes
Reconnect the device
(Bluetooth connection).
Is the volume on the head
unit set too low?
Yes
Change volume setting of
the head unit
No
Are speakers good?
No or
Do not
know
Yes
Disconnect the device
from the head unit, turn
OFF and ON the device
and reconnect (Bluetooth
connection). Does Siri
work?
Check speakers and AMP
(if equipped) and connection between the head unit
and speakers
Yes
Problem was solved
Refer to Subaru
Service Manual
for details
No
Replace the head unit.
• Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.
88
3. Frequently Asked Questions (FAQ)
Navigation
Q1
Is it possible to change the Navigation Voice Guidance from male to female?
A1
Yes, this can be changed in Voice Language Setting. (Gen 2.0 - OM P230 / Gen 2.1 - OM P241 )
Q2
Can I replace the Map SD from another unit and will the Navigation work properly?
A2
Yes.
Q3
How can I register my HOME to the unit?
A3
Select MAP=>Menu=>Destination=>Go Home=>Yes=> Enter your home address=>Go
(Gen 2.0 - OM P27 / Gen 2.1 - OM P29)
Q4
How can I set my HOME as a destination?
A4
Select MAP=>Menu=>Destination=>Go Home=>Next=>Go (Gen 2.0 - OM P30 / Gen 2.1 - OM P32)
Q5
A5
How can I adjust the Navigation Voice Guidance Volume?
• When the Navigation Voice Guidance is giving a voice prompt, you can adjust the volume by turning the POWER/VOLUME knob on the unit.
• Select MAP=>Menu. There are Guidance Volume setting buttons on the lower right of
the Menu screen. (Gen 2.0 - OM P192 / Gen 2.1 - OM P203)
• Select HOME=>SETTINGS=>Voice => Set the desired volume.
•
(Gen 2.0 - OM P184 / Gen 2.1 - OM P194)
Q6
Does the Route Guidance consider traffic conditions when driving to a destination?
A6
Yes. The unit will update the driver with traffic conditions and will provide the "Detour" option to avoid the traffic if selected. (Gen 2.0 - OM P231 / Gen 2.1 - OM P242)
Q7
The unit says “traffic ahead”. How can I see a traffic summary of the conditions ahead?
A7
To view the traffic on your route, select the "Menu" button on the map screen and then select the Traffic icon on the lower left of the screen to show a traffic summary.
(Gen 2.0 - OM P192 / Gen 2.1 - OM P203)
Q8
How do I change the Voice Guidance Voice/Language?
A8
Select MAP=>Menu=>More=>Settings=>Sounds and Warning=>Voice Language
Please be aware, to be able to give Navigation Voice Commands to the unit, you must have
the TTS (Text To Speech) voice selected. (Gen 2.0 - OM P229 / Gen 2.1 - OM P241)
89
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3. Frequently Asked Questions (FAQ)
Navigation
Q9
Navigation Voice Guidance will not read street names. Why?
A9
TTS (Text To Speech) voice language is not selected in Voice Language setting.
Q10
How can I remove and insert the Map SD card?
A10
Remove:
Turn the ignition to OFF. Open the SD card slot cover,
Press in the SD card until you hear it “click”, let go off the card
and then pull it straight out.
Insert:
Turn the ignition to OFF. Open the SD card slot cover,
Insert the SD card, making sure it is fully inserted.
(Gen 2.0 - OM P38 / Gen 2.1 - OM P42 )
Caution:
• Do not touch terminals of the SD card to avoid contaminating them. It may cause
readout failure of the SD card
• Do not insert something other than the SD card. It may damage the SD card slot.
• Face up the side with ▲ of the SD card when inserting it into the SD card slot
• Don’t forcefully push the SD card once it hits the stopper in the SD card slot
Q11
Can the unit play music or video if I put audio/video files to the Map SD card?
A11
No. You need to use a different SD card for music/video playback.
(Gen 2.0 - OM P81 / Gen 2.1 - OM P87)
Q12
A12
"Unable to read the map SD data. Check the map SD. If necessary, consult your dealer" is
shown on screen. Why?
Map SD card is not inserted, the SD card that is inserted does not contain map data or map
data is corrupted. (Gen 2.1 - OM P19 / Gen 2.1 - OM P21)
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OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Q1
Can more than one phone be registered to the unit and be used at the same time?
A1
Up to 5 phones can be registered to unit, but only one phone can be used at the time.
(Gen 2.0 - OM P172 / Gen 2.1 - OM P180)
Q2
How can I register a phone to the unit?
A2
1. Turn ON the Bluetooth connection setting of your cellular phone
2. Press “Phone” button for Display Audio model (Non Navigation). Press Home => Phone
for Navigation model
3. Select “Yes” to register the phone
4. Search for “Subaru BT” in the your phone’s Bluetooth menu and select it
5. Select OK after the connection status changes from “Connection waiting” to
“Connected” (Gen 2.0 - OM P166 / Gen 2.1 - OM P174)
Q3
Why does the receiving caller hear wind noise?
A3
This could be caused by the center air vents pointed upward toward the microphone. The
microphone is located on the map light area. Lower the air vents to prevent the noise.
(Gen 2.0 - OM P108 / Gen 2.1 - OM P116)
Q4
What does “Transmit Volume Setting” adjust?
A4
Transmit Volume adjusts the out going call volume of the Bluetooth hands free system.
(Gen 2.0 - OM P118 / Gen 2.1 - OM P126)
Q5
How come phone calls drop when the phone is connected to Bluetooth?
A5
If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify if there
are no issues with the phone itself.
Q6
Why is the Bluetooth sound quality poor (Echo)?
A6
If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify there
are no issues with the phone itself.
Q7
How many Bluetooth devices can be registered to the head unit?
A7
Up to 5 devices can be registered to the head unit. (Gen 2.0 - OM P172 / Gen 2.1 - OM P180)
Q8
Where is the incoming voice heard from in the vehicle?
A8
Both front speakers. (Gen 2.0 - OM P107 / Gen 2.1 - OM P115)
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OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Q9
How many "Call History" (missed, incoming and outgoing) can be displayed on the Phone
screen of the unit?
A9
Up to 30. (Gen 2.0 - OM P112 / Gen 2.1 - OM P120)
Q10
How many phone contacts can be registered?
A10
Up to 2500 contacts with a maximum of 4 phone numbers and e-mail address per contact.
(Gen 2.0 - OM P113 / Gen 2.1 - OM P121)
Q11
What Bluetooth profiles are required to transfer phone contacts to the unit?
A11
PBAP (Phonebook Access Profile) or OPP (Object Push Profile)
(Gen 2.0 - OM P169 / Gen 2.1 - OM P178)
Q12
How many Speed Dial can be registered to the unit?
A12
Up 15 contacts. (maximum of 4 numbers per contact) (Gen 2.0 - OM P132 / Gen 2.1 - OM P140)
Q13
Where can I find approved phones that work with the unit?
A13
http://www.subaru.com/owners/index.html
92
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Audio & Visual
Q1
Does the unit display cover art image when listening to Sirius XM radio?
A1
No for Gen 2.0. Yes for 2.1, but depending on the channel
Q2
Does the unit display the Sirius XM signal strength?
A2
No.
Q3
Can I watch video/slideshow from USB flash memory or SD card while driving?
A3
No. You will only hear the audio from the video files while driving.
(Gen 2.0 - OM P71 / Gen 2.1 - MO P81)
Q4
How do I mute the audio?
A4
•
•
Q5
How do I turn the screen off?
A5
•
•
Q6
Can I view pictures on the unit from USB Flash Memory and the SD card?
A6
Yes. (Gen 2.0 - OM P74, 81 / Gen 2.1 - OM P81, 84) Pictures need to be in JPG or JPEG format.
Q7
How do I change the display from full screen to split screen?
A7
Press and hold the "AUDIO/TUNE" knob. (Gen 2.0 - OM P43 / Gen 2.1 - OM P47)
Q8
Can I set the unit to change to split screen automatically?
A8
Yes. Press Home=> Settings=>General=>Auto Change to Split Screen
Press the "POWER/VOLUME" button to turn audio off (Gen 2.0 - OM P19 / Gen 2.1 - OM P21)
Press the "Mute" on steering switches. (Gen 2.0 - OM P87 / Gen 2.1 - OM P96)
Press and hold the "POWER/VOLUME" button.
Press Home=>Settings=>Screen Off (Gen 2.0 - OM P26 / Gen 2.1 - OM P28)
(Gen 2.0 - OM P179 / Gen 2.1 - OM P189)
Q9
Why is the cover art not displayed when on Sirius XM mode?
A9
Gen 2.0 - Sirius XM mode does not support displaying the cover art.
Gen 2.1 - SXM does display Album Cover Art (Depending on the station) .
Station Logos will also be displayed.
Q10
Can the unit accept more than one disc?
A10
No. The unit is a single disc player.
Q11
Which audio mode supports a "Tag” function?
A11
HD Radio and Sirius XM Radio modes
93
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Audio & Visual
Q12
Why can I not download my Tagged songs onto my USB/Phone?
A12
Tagged songs can only be downloaded to iPod/ iPhones. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)
Q13
Can the unit play a picture slideshow from the USB Flash Memory?
A13
Yes. The slideshow can be displayed from the USB memory or the SD Card. Photo files
must be JPG or JPEG only. (Gen 2.0 - OM P71 / Gen 2.1 - OM P81)
Q14
Can I replace the opening screen with my own picture?
A14
No. The opening screen cannot be replaced or customized.
Q15
Can I play DVD/Blu-ray movies?
A15
No. The system does not support DVD or Blu-ray playback.
Q16
How can I find the XM Radio ID number?
A16
Tune to channel 000 for the Radio ID number. (Gen 2.0 - OM P68 / Gen 2.1 - OM P73)
Q17
Why will my iPhone not play apps (Pandora/aha)?
A17
When using an iPhone to access aha or Pandora, a USB cable connection is needed from
the iPhone to the Unit. (Gen 2.0 - OM P142, 150 / Gen 2.1 - OM P152, 158)
Q18
Can I listen to music or watch videos when I put music and/or movie files to my SD card?
A18
Yes. But you cannot watch a movie while driving.
Q19
Can I reorder the audio sources on the Audio Source page?
A19
Yes. (Gen 2.0 - OM P51 / Gen 2.1 - OM P55)
Q20
How many Tags can be stored to the unit?
A20
50. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)
Q21
What is Tag function?
A21
The user can "Tag” songs they would be interested in purchasing later on. When an iPod
is connected to the unit, the "Tags" are transferred to the iPod and when the iPod is connected to a computer with iTunes, the "Tags" suggest songs for the user to purchase.
(Gen 2.0 - OM P78 / Gen 2.1 - OM P87 )
(Gen 2.0 - OM P62 / Gen 2.1 - OM P67)
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3. Frequently Asked Questions (FAQ)
Audio & Visual
Q22
While listening to HD Radio, sometimes I see Album Art, but sometimes I do not, Why?
A22
You can see Album Art only when the HD radio station broadcasts album image data.
(Gen 2.0 - OM P63 / Gen 2.1 - OM P67)
Q23
What is the Cache Function?
A23
Gen 2.0 - The unit can record a FM/AM radio program and play it back in a time shifted
manner (20 minutes max recording capacity). (OM P63)
Gen 2.1 - The unit can record a SXM or FM/AM Radio program and play it back in a time
shifted manner. Any SXM, AM, or FM Radio program you are currently listening to, will be
cached (OM P67,74)
Q24
How long can Cache radio function store audio data?
A24
Gen 2.0 - 20 minutes for FM/AM (OM P63)
Gen 2.1 - 20 minutes for FM/AM and anywhere from 30 to 60 minutes for SXM. Depending
on the size of the content the SXM module adjusts the length of the cache accordingly
(OM P67,74)
Q25
Can I watch videos from the iPod?
A25
No.
Q26
Can iPod's be charged when they are connected to the USB port?
A26
Yes.
Q27
Which iPod is supported?
A27
iPod Compatibility Chart can be found on the Owners Manual
Q28
Can I set an image to appear when I turn the screen off?
A28
Yes. Create a folder labeled “image” on a USB Flash Memory Device, and up to 10 Jpg or
JPEG images can be added to this folder. You will then be able to copy those images to
the unit. (Gen 2.0 - OM P181 / Gen 2.1 - OM P191)
Q29
Can I view picture slideshow on the unit from USB Flash Memory or the SD card?
A29
Yes. (Gen 2.0 - OM P71, 78 / Gen 2.1 - OM P81, 87) Pictures need to be in JPG or JPEG format.
Q30
Can I listen to music or watch videos when I put music and/or movie files to my USB Flash
Memory or SD card?
A30
Yes. But you cannot watch a movie while driving. (Gen 2.0 - OM P71, 78 / Gen 2.1 - OM P81, 87)
Q31
Does the unit support video playback on USB Flash Memory or the SD card?
If so what formats?
A31
Yes. Supported file formats are WMV, AVI, and MPEG4 (Gen 2.0 - OM P101 / Gen 2.1 - OM P 110)
95
(Gen 2.0 - OM P97 / Gen 2.1 - OM P106)
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Audio & Visual
Q32
What functions are supported by USB Flash Memory and the SD Card?
A32
Audio/Video/Slideshow playback
Q33
What USB Flash Memory Device is supported?
A33
Communication format: USB2.0 File format: FAT16/32 Class: Mass storage class.
(Gen 2.0 - OM P96 / Gen 2.1 - OM P106)
Q34
What Audio formats are supported for USB flash memory and the SD card?
A34
MP3/WMA/AAC. (Gen 2.0 - OM P98 / Gen 2.1 - OM P107)
Q35
What is the micro SD card's supported capacity?
A35
32GB. (Gen 2.0 - OM P97 / Gen 2.1 - OM P107)
Q36
What are Smart Favorites?
A36
Gen 2.1 - Smart Favorites are set up by the user. They can be up to 5 SXM presets that
the user can select to cache radio programming. (OM P75)
Q37
What is Tune Start?
A37
Gen 2.1 - With Tune Start turned on, any Smart Favorite channel that is selected, will start
playing audio from the beginning of the song or program that is currently playing on that
station (OM P75)
Q38
What is Tune Scan?
A38
Gen 2.1 - Tune Scan is when the unit will go through all the Smart Favorite channels and
play the first 10 seconds of each song or program that is cached. Not all stations have the
ability to be Tune Scanned (OM P76)
Q39
A39
What are “Featured Favorites”?
Gen 2.1 - With Featured Favorites Turned on, the user will be given a Featured Favorite
section in the Category list. Featured Favorites are created by SXM several times throughout the year. (OM P76)
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OM - Owners Manual
3. Frequently Asked Questions (FAQ)
APPS
Q1
How do I connect the STARLINK App on my smart phone to the unit?
A1
Gen 2.0 - USB connection for iPhone, Bluetooth connection Android phone.
Gen 2.1 - Bluetooth connection for both iPhone and Android phones
(Gen 2.0 - OM P138 / Gen 2.1 - OM P149)
Q2
How do I connect the MirrorLink on my smart phone to the unit?
A2
USB connection for Android phone. (Gen 2.0 - OM P139 / Gen 2.1 - OM P150)
Q3
What are the supported devices for MirrorLink?
A3
MirrorLink compatible device information can be found on the following website: http://
www.mirrorlink.com/. Depending on differences between models and software versions,
some model phones might be incompatible with this system.
Q4
What is aha?
A4
aha is a cloud-based application that connects to the system and gives you access to you
favorite web content safely and easily. (Gen 2.0 - OM P142 / Gen 2.1 - OM P152)
Q5
What is Pandora?
A5
Pandora is a free personalized radio that offers effortless and endless music enjoyment
and discovery. (Gen 2.0 - OM P150 / Gen 2.1 - OM P158)
Q6
What Bluetooth profile is required for APPS function?
A6
SPP (Serial Port Profile) (Gen 2.0 - OM P169 / Gen 2.1 - OM P178)
Q7
Why will my iPhone not play apps (Pandora/aha)?
A7
When using an iPhone to access aha or Pandora, a USB cable connection is needed from
the iPhone to the Unit. (Gen 2.0 - OM P142, 150 / Gen 2.1 - OM P152, 158)
Q8
Do I need to install aha/Pandora/Starlink/Mirrorlink applications to my smart phone to use
these functions?
A8
Yes. (Gen 2.0 - OM P137 / Gen 2.1 - OM P147)
Q9
How do I connect my smartphone with the unit for the aha/Pandora function?
A9
iPhone for USB connection. Android phone for Bluetooth connection (OM P142, 150 / Gen 2.1 OM P152, 158)
Q10
I have 55 aha preset stations on my phone. Can the system display all 55 preset stations?
A10
No. The system displays the top 35 stations. (Gen 2.0 - OM P143, 144 / Gen 2.1 - OM P153, 154)
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3. Frequently Asked Questions (FAQ)
APPS
Q11
Where can I find the aha/Pandora app to install on my smartphone?
A11
iPhone: Apple App Store. Android device: Google Play Store.
(Gen 2.0 - OM P145 / Gen 2.1 - OM P147)
Q12
What wireless network is required for aha, Pandora, STARLINK and MirrorLink?
A12
3G, 4G, Wi-Fi or 4G LTE. (Gen 2.0 - OM P145 / Gen 2.1 - OM P147)
Q13
What are the supported devices for aha/Pandora?
A13
iPhone: iOS 5.0 or later.
Android: Android 2.2 or later.
(Gen 2.0 - OM P146, 151 / Gen 2.1 - OM P154, 160)
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3. Frequently Asked Questions (FAQ)
INFO
Q1
Will the Weather Information update automatically based on my location?
A1
Yes for Navigation model.
No for Display Audio model (Non-Navigation) Select the location manually
(Gen 2.0 - OM P155 / Gen 2.1 - OM P163)
Q2
What information is provided by Sirius XM Radio Data Service?
A2
Weather, Stocks, Sports, Fuel and Traffic (Gen 2.0 - OM P154 / Gen 2.1 - OM P162)
Q3
Does Sirius XM Radio Data Service cover Canada?
A3
Gen 2.0 - No
Gen 2.1 - Yes, except for fuel services
Q4
Do I need a paid subscription to receive Sirius XM Satellite Radio Data Service?
A4
Yes (Gen 2.0 - OM P154 / Gen 2.1 - OM P162)
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3. Frequently Asked Questions (FAQ)
Voice Recognitions & Others
Q1
How do I find a list of voice commands to use with the system?
A1
The information can be found from Owner's Manual (Gen 2.0 - OM P245 / Gen 2.1 - OM P261)
Q2
How come I cannot give Navigation Voice Commands to the system?
A2
Navigation Voice Commands can only be given to the system when using the TTS (Text To
Speech) voice for the Navigation (Gen 2.0 - OM P35 / Gen 2.1 - OM P39)
Q3
What data can be deleted by pressing "Delete Personal Data"?
A3
General settings, Navigation Settings, Audio settings, Sirius XM Radio settings, Sirius XM
Radio service contents and Phone settings (Gen 2.0 - OM P183 / Gen 2.1 - OM P193)
Q4
What is the “Maintenance” function in Information screen?
A4
The system reminds users when to replace certain parts or components and shows dealer
information on the screen (Gen 2.0 - OM P186 / Gen 2.1 OM P196)
Q5
On Messaging function does the system display photos with text message?
A5
No. The unit can only display Text when the vehicle is stopped.
Q6
Does the system support Bluetooth Message function?
A6
Yes (Gen 2.0 - OM P119 / Gen 2.1 - OM P127)
Q7
Can I view the received text message on the unit while driving?
A7
No. (Gen 2.0 - OM P122 / Gen 2.1 - OM P130)
Q8
Why won’t the system show notifications when using 3rd party messaging apps?
A8
The system can not support 3rd party messaging apps. Please use the original phone
messaging app.
Q9
How many "Quick Reply Message " are stored in the unit?
A9
15 (Gen 2.0 - OM P122 / Gen 2.1 - OM P130)
100
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
Voice Recognitions & Others
Q10
Why will my iPhone not show incoming text messages?
A10
Follow the steps below to receive messages on the iPhone.
1. Pair the Phone to the unit.
2. On the phone screen press the envelope on the top right of the screen
3. Select yes, you want to setup messaging.
4. On the phone select settings
5. On the phone select Bluetooth
6. On the Bluetooth page, select the Information “I” next to the Subaru system
7. On the information page, turn on “Show Notifications”
Now when a text message comes in on the iPhone, and it is connected to the unit, it will
display the message on screen.
If messages do not show up right away. Turn the ACC off and back on and let the phone
automatically reconnect to the system.
Q11
Why will my Voice Recognition not understand any of my commands?
A11
Voice Commands may not be recognized if:
• Spoken too quickly.
• Spoken at a low or high volume.
• Driving with the window open.
• Passengers are talking while voice commands are spoken.
• The air conditioning speed is set to high.
• Air vents are pointed upward and blowing air over the microphone.
Q12
How can I use Siri?
A12
Gen 2.1 - Customer must have a Siri supported Apple iPhone product connected via Bluetooth to the head unit. Press and hold the VR button on the steering wheel until the Siri
screen shows on the head unit (OM P252)
Q13
What Commands can I give Siri?
A13
Gen 2.1 - Phone Commands – “Dial, CallP..”
Text Commands – “Text John I will be running lateP”
Call local establishments – “Find the closest Chinese restaurant”
Check the weather - “What is the Forecast?”
Take Notes - “Make a Note, Sign up for the Gym this week”
Create Reminders - “Remind me to pick up flowers for my wife at 4PM”
The iPhone will restrict some commands when driving. Not all commands will work when
connected to the vehicle.
Q14
Why won’t Siri put directions on the vehicle’s map screen?
A14
Gen 2.1 - Siri is not able to transfer direction to the vehicle’s navigation system
101
OM - Owners Manual
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q1
What is STARLINK?
A-A1
The STARLINK system puts news, food, weather, music, podcasts, audiobooks, and other
multimedia content into your vehicle and at your fingertips.
A-Q2
How can I use "STARLINK"?
Can I use STARLINK by only connecting Smartphone to the head unit?
A-A2
Install "STARLINK App" to your smartphone from "Apple Store" or "Google Play". Open
"STARLINK App" on your smartphone. Refer to the following procedure.
[Procedure]
1) Connect your smartphone with the head unit (Gen 2.0: USB for iPhone, Bluetooth for Android. Gen 2.1: Bluetooth for both iPhone and Android)
2) Press APP button of the head unit.
3) Click STARLINK icon on the display.
4) If App icons are displayed on the display, the connection has been successfully
established.
*Regarding how to connect with Bluetooth, please refer to the manual for your smartphone.
A-Q3
How long can smartphone run by using STARLINK without charging the phone battery?
A-A3
Battery consumption depends on your smartphone and connection method.
A-Q4
Do I need any subscription to be updated when head unit or smartphone was replaced?
A-A4
No.
A-Q5
Is it possible to use STARLINK without Bluetooth?
A-A5
No for Gen 2.0 with Android phone and Gen 2.1 for both iPhone and Android phone.
A-Q6
Is it possible to connect to STARLINK 7 days a week 24 hours a day?
A-A6
Yes.
A-Q7
Do I need to pay to download STARLINK App?
A-A7
No. It's free.
A-Q8
Which has better sound quality when listening to music, STARLINK or CD?
A-A8
Sound quality depends on CD or music data on your smartphone.
(STARLINK compress music data when it's streaming. Music on CD is not compressed.)
A-Q9
Can I link my email or other smartphone apps to STARLINK?
A-A9
No.
102
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q10
Does STARLINK increase data usage?
A-A10
Yes. STARLINK increase data usage on your smartphone. Usage depends on how you
use.
1) News: Downloading text - a few kilobytes per article
2) Calendar: Downloading schedule - a few kilobytes per schedule
3) Weather: a few kilobytes per minute
4) Music: a few kilobytes at startup
5) iHeart: 10-15 megabytes per 30 minutes
A-Q11
Do I need smartphone to use STARLINK?
A-A11
Yes. STARLINK connects to internet and cloud service via Smartphone.
A-Q12
Are there any trouble shooting guides available if STARLINK, Mirrorlink, or Aha does not
work?
A-A12
Trouble shootings for STARLINK, and Aha are available on the owners manual.
A-Q13
What Apps does STARLINK offer? Will STARLINK offer more Apps in the future?
A-A13
Gen 2.0: News, Music, Weather, iHeart Radio, and Calendar
Gen 2.1: News, Music, Weather, iHeart Radio, Calendar and Stitcher
More Apps will be available in future.
A-Q14
How will the customer know when new Apps are available for STARLINK?
A-A14
New Apps will be added to the Home screen as soon as they become available.
A-Q15
What will happen when a phone call is received while listening to music through
STARLINK?
A-A15
A phone call has priority. STARLINK Apps will be temporary paused when a phone call is
received.
A-Q16
Is it possible to use STARLINK via tablet with 3G/4G connection?
A-A16
Yes.
A-Q17
Are there any instructions available on the STARLINK web site?
A-A17
No. Instructions are currently not available on the web site.
A-Q18
Is there any way to confirm if the communication is successful or not?
A-A18
Communication is successful when the globe icon on the upper right corner is blue.
103
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q19
Is there any way to confirm the version of STARLINK App?
A-A19
Version of STARLINK can be confirmed on your smartphone.
[iPhone]
1) Go to Setting
2) Click General
3) Click Usage
4) Select STARLINK under STORAGE
[Android]
1) Go to Setting
2) Go to Application Manager
3) Select STARLINK
A-Q20
What kind of wireless communications with my smartphone is required to use STARLINK?
(ex. Wi-Fi, 3G, 4G, 4G LTE?)
A-A20
Any wireless communications work.
A-Q21
Will Apps on the head unit be updated?
A-A21
No. Apps on the head unit won't be updated. Only Apps on your smartphone will be updated.
A-Q22
Is it possible to use other smartphone based Apps?
A-A22
No. You can't use other smartphone based Apps on STARLINK.
A-Q23
Is it possible to play music downloaded through other Apps on my smartphone?
A-A23
Yes. STARLINK can play music on your smartphone if its format is MP3 or ACC.
A-Q24
Is there any way to use STARLINK with any other phone than smartphone?
A-A24
No. STARLINK is available only for smartphones.
A-Q25
Are there any differences in STARLINK between iPhone and Android?
A-A25
No.
A-Q26
Is it possible to investigate STARLINK problem with retailor technician's smartphone instead of customer's?
A-A26
Yes.
A-Q27
Can I use STARLINK on a smartphone without connecting it to the head unit?
A-A27
No.
104
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q28
What should I do when the head unit is replaced?
A-A28
Your smartphone needs to be paired by Bluetooth again.
A-Q29
Can I move the STARLINK data from one vehicle to another?
A-A29
No.
A-Q30
When I sell my vehicle, can I delete the STARLINK Data?
A-A30
Yes. Go to General setting > Delete personal data
A-Q31
Can I operate STARLINK while I am driving?
A-A31
Operation of STARLINK Apps will be limited over 5 mph. Limitation depends on each App.
Some information may be hidden on the display while driving over 5 mph.
A-Q32
What should I do when STARLINK freezes?
A-A32
Press "HOME" button to go back to Home screen.
A-Q33
STRALINK icon is active, but it won't launch by pressing the icon.
A-A33
STARLINK App must be running on your smartphone before launching STARLINK on the
head unit. Make sure that STARLINK App is running on your smartphone before pressing
STARLINK icon on the head unit.
A-Q34
Why are my Aha and STARLINK icons grayed out?
A-A34
There are three possible causes.
1) STARLINK App is not installed on your smartphone
2) Head unit and your smartphone are not connected
3) STARLINK App is not running on your smartphone
A-Q35
Can I use STARLINK with the steering wheel control?
A-A35
No.
A-Q36
Can I operate STARLINK with the hard buttons on the head unit?
A-A36
No.
105
3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q37
What should I do if I deleted STARLINK App?
A-A37
Download STRALINK App to your smartphone again.
Clear the cache with the following procedures.
1) Touch "STARLINK" on APPS
2) Touch and hold the bottom right of the display for 30 seconds.
3) Initialization is complete when "Select Audio Source" shows
4) Run STARLINK again
106
3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q1
Can I use multiple smartphones for STARLINK?
B-A1
Yes. Up to 5 smartphones can be registered with STARLINK. However, only one
smartphone can be connected at the same time.
B-Q2
Can I use one smartphone for STARLINK on multiple vehicles?
B-A2
Yes. However, only one setting is available per smartphone. It can't have multiple settings.
B-Q3
What happens if more than one smartphones registered with STARLINK are in the same
vehicle?
B-A3
The smartphone connected before ACC was turned off last time will automatically be connected. Automatic connection feature can be turned off on the SETTING.
B-Q4
What is Mirrorlink?
B-A4
Mirrorlink offers seamless connectivity between a smartphone and the head unit. Drivers
just connect the phone with a cable and immediately gain access to phone applications via
the head unit's screen.
B-Q5
Can I charge my iPhone with USB port while Aha is being streamed?
B-A5
Yes. However, there is a possibility of not being charged if your iPhone is overheated by
using Apps.
B-Q6
What happens if I connect iPhone to USB while Bluetooth connection is established with
another phone for STARLINK?
B-A6
Refer to the flowchart attached.
B-Q7
I have an Android Smartphone. Can I use STARLINK by connecting Smartphone with USB
cable?
B-A7
STARLINK can be used with only Bluetooth connection. USB can be connected for charging purpose while using STARLINK over Bluetooth connection.
B-Q8
Can I use STARLINK while I am using hands-free phone?
B-A8
Yes. However, only hands-free sound can be listened.
B-Q9
Do I need customer's smartphone when I troubleshoot SATRLINK?
B-A9
It depends on the symptom. Customer's smartphone is not always necessary, but it is a
good practice to test the system with the customer's smartphone.
107
3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q10
What should I do if I get a new smartphone?
B-A10
Download STRALINK App to your new smartphone. Android phone needs to be paired via
Bluetooth again.
If you still have a problem, clear the cache with the following procedures.
1) Touch "STARLINK" on APPS
2) Touch and hold the bottom right of the display for 30 seconds.
3) Initialization is complete when "Select Audio Source" shows
4) Run the STARLINK again.
B-Q11
The launcher screen of STARLINK is not displayed properly.
B-A11
Push right bottom of screen for more than 30 seconds then release. Switch to Audio menu
screen after release.
B-Q12
Following error messages are displayed.
"Please disconnect mobile device and install the STARLINK application on your mobile
device and try again."
"Bluetooth disconnected, please reconnect and try again."
"Smartphone data connection is poor, please try to connect again."
B-A12
Download STARLINK App to your smartphone again.
1) Go to "HOME" > "SETTING" > "Bluetooth"
2) Select connected device
3) Select "Disconnect All"
4) After disconnecting your device, select "Connect All"
B-Q13
Do I need to download other Apps than STARLINK App?
B-A13
No.
B-Q14
How can I update STARLINK App?
B-A14
Update of STARLINK can be checked on App Store or Google Play on your smartphone.
B-Q15
Can I use STARLINK if the smartphone screen is locked?
B-A15
Yes. STARLINK can be used as long as STARLINK App is running on the smartphone
even if the screen is locked.
B-Q16
Can I use STARLINK if the smartphone is turned off?
B-A16
No.
B-Q17
Region can't be added on CONFIG of the Weather App.
B-A17
Regions can be saved up to 6 regions. Delete other region before adding a new region.
108
3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q18
Source can't be added on CONFIG of the News App.
B-A18
News sources can be added up to 6 sources. Delete other source before adding a new
source.
B-Q19
Error message shows when selecting the SETTING tab.
B-A19
Data communication is failed. Move to better reception area and try again.
B-Q20
Maintenance message shows when selecting the SETTING tab.
B-A20
The server is under maintenance.
B-Q21
How can I go back to the Apps list after selecting Google login on the Calendar App?
B-A21
Select SETTING tab.
B-Q22
Who should I contact if STARLINK App is not working?
B-A22
(USA)
Clarion Corporation of America
Mr. Don Starnes 
c.c. Mr. Gilbert Carter 
Mr. Nobuyuki Yoshizawa 
(CANADA)
Clarion Canada Inc.
Mr. Kee Chang 
B-Q23
"Search failed" shows when registering URL on the News App.
B-A23
Check if the URL is correct.
109
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Calendar)
C-Q1
How do I sync Google calendar with STARLINK?
C-A1
1) Run STARLINK App on your smartphone
2) Go to "SETTING"
3) Go to "Calendar"
4) Go to "CONFIG" (upper right corner)
5) Go to "Google Login" and log in to your Google account
C-Q2
"Reconnect after logging in from your smartphone"
C-A2
Go to "SETTING" > "Calendar" > "CONFIG"
Log in to your calendar
C-Q3
I can't enter schedule.
C-A3
Calendar App does not have a function to enter schedule. Enter schedule on your
smartphone or PC.
C-Q4
"???" in Calendar.
C-A4
Font is not supported by the head unit.
C-Q5
"Update failed. Update again?"
C-A5
No internet connection. Check your internet connection.
C-Q6
No information on the calendar.
C-A6
No communication with the server. Check if the globe icon is blue.
C-Q7
Calendar information is not updated.
C-A7
Click "Update" to update information.
C-Q8
Is it possible to display the next day's schedule?
C-A8
Yes. Push the right or left arrow on the side of today's date to change to future or past date.
C-Q9
Can I turn on/off the national holidays?
C-A9
No. Change setting on your Google calendar with PC or smartphone.
C-Q10
How can I jump to today's schedule?
C-A10
There is no function to jump to today's schedule. Select the date from the calendar.
C-Q11
Schedule added by smartphone does not show on the calendar.
C-A11
Click "Update" to update your calendar.
110
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Calendar)
C-Q12
I can't operate Calendar App.
C-A12
Operation of Calendar App is disabled while driving. Stop the vehicle to operate it.
111
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - iHeart Radio)
D-Q1
Is iHeart Radio included in STARLINK on my vehicle?
D-A1
Yes.
D-Q2
How can I start listening to iHeart Radio?
D-A2
iHeart Radio can be found on STARLINK. Select iHeart Radio icon from STARLINK menu.
D-Q3
How can I play Live radio Station on iHeart Radio?
D-A3
Click "Live Radio" on the home menu. Click one of the followings.
"Stations Near You" will display the closest radio station.
"Stations by Location" will display the radio stations by locations.
"Music & Entertainment" will display the radio station by music categories.
D-Q4
How can I create Custom Music Station?
D-A4
Click "Create Station" while listening to a live radio station. A new Custom Music Station will
be created based on the station you are listening to.
You can also click "Create Station" on the home menu, then search artists. A new Custom
Music Station will be created by selecting an artist.
D-Q5
What is "Shows & Personalities"?
D-A5
"Shows & Personalities" are on-demand talk stations with customizable access.
You will be prompted to log in to Facebook or iHeart Radio account when you play talk stations.
D-Q6
How can I save a station to listen later?
D-A6
Click "Add to Favorites" while you are listening to the station. The station will be saved to
your Favorites list. To access to your Favorites list, click "Favorites" on the menu.
You will be prompted to log in to Facebook or iHeart Radio account when you save a station to Favorites list.
D-Q7
What do the Thumbs buttons do?
D-A7
When listening to a Customer Music Station, you can personalize the music playing on the
station by clicking "Thumbs Up" or "Thumbs Down".
When listening to a Live Radio Station, clicking "Thumbs Up" or "Thumbs Down" button will
indicate if you like the music or not to the DJ.
You will be prompted to log in to Facebook or iHeart Radio when you click "Thumbs" buttons.
112
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - iHeart Radio)
D-Q8
What does the Discovery button do?
D-A8
When listening to a Customer Music Station, you can personalize the music playing on the
station by clicking "Discovery". Choose "Familiar", " Mixed", or "Less Familiar". The station
will adjust the music to play depending on your response.
You will be prompted to log in to Facebook or iHeart Radio when you click "Discovery" button.
113
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Music)
E-Q1
How much music data can be saved on the server?
E-A1
Music App plays music stored in your smartphone. It does not save music on the server.
E-Q2
I can't listen to music on Music App.
E-A2
Music App plays music stored in your smartphone. Check if your smartphone has any music files to play.
E-Q3
Music App does not show album art.
E-A3
Check if music file on your smartphone has album art data.
E-Q4
"???" in song title.
E-A4
Font is not supported by the head unit.
E-Q5
The letters on the tab changed to orange when a list was selected on the list screen. What
does
mean?
Trackitinformation
will be displayed when a list is selected. The letters on the tab will change
E-A5
to orange while showing track information. Music will play by selecting a track.
E-Q6
How can I cancel the track information on the list screen?
E-A6
Click one of the tabs ("Playlists", "Artists", or " Tracks").
E-Q7
Can I search music by steps ("Artist" > "Album" > "Track")?
E-A7
No. Track can be selected under the following tabs only.
-Playlists
-Artists
-Albums
E-Q8
Can I use seek function on the progress bar?
E-A8
No.
E-Q9
When I click Rewind, it plays the current track or the previous track from the beginning.
What
is the difference?
If the music
played 5 seconds or more when Rewind was clicked, it plays from the current
E-A9
track from the beginning. If it's less than 5 seconds, it plays the previous track from the beginning. If Rewind is clicked while stopping the music, it always plays the previous music
from the beginning.
E-Q10
When I change the track on my smartphone, the loading mark displayed and track information was cancelled. Why?
E-A10
If the track was changed on your smartphone, track information will be cancelled on the
head unit. Change track on the head unit in order to keep track information displayed.
114
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Music)
E-Q11
I can't find any music Apps on my smartphone that works with the head unit.
E-A11
There is no music Apps to work with the head unit.
115
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - News)
F-Q1
How can I add or change news sources on News App?
F-A1
Go to "SETTING" > "News" > "CONFIG". Choose news source or directly enter URL.
F-Q2
"Download failed"
F-A2
No internet connection. Check your internet connection.
Click Update again.
F-Q3
"Cannot display while driving"
F-A3
High volume articles will be disabled while driving.
F-Q4
"No article is registered"
F-A4
You don't have any article in Favorites.
F-Q5
No news list displayed.
F-A5
No communication with the server. Check if the globe icon is blue.
F-Q6
How can I change news source?
F-A6
Click left or right button on the news source.
F-Q7
Articles are not listed with the newest on the top.
F-A7
Order of the articles displayed is determined by the news source.
F-Q8
Articles are not updated.
F-A8
articles won't be updated automatically. Click Update.
F-Q9
Can I change the order of articles displayed?
F-A9
No.
F-Q10
How can I cancel Favorites?
F-A10
Click Favorites again to cancel.
F-Q11
Do favorites always display by news source?
F-A11
Favorites are always displayed by news source. They can't be mixed.
F-Q12
How can I add the article to Favorites?
F-A12
Click "Star" mark on the left of the news title. Color of Star changes to orange if the articles
was added to Favorites.
116
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - News)
F-Q13
"Please disconnect mobile device and install the STARLINK app on mobile device and try
again. "
F-A13
Communication with the server is disconnected. Check the connection.
F-Q14
What is "Star" mark on the news title?
F-A14
You can add the article to Favorites by clicking "Star" mark.
F-Q15
Can I swipe on News App?
F-A15
No. There is no swipe function.
117
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Weather)
G-Q1
It takes a long time to change the initial screen.
G-A1
It may take longer for the first time because it is accessing to Weather Information Server.
Once the information is stored in cache, it won't take long time.
G-Q2
How can I choose a city?
G-A2
In the App, go to "SETTING" > "Weather" > "CONFIG". Choose city.
G-Q3
How often is weather information updated?
G-A3
STARLINK will update weather every 10 minutes. However, update of the information depends on the Weather Information Server.
G-Q4
What is weather source?
G-A4
http://www.wunderground.com/
G-Q5
No weather information.
G-A5
No communication with the server. Check if the globe icon is blue.
G-Q6
Error message from the Weather Information Server displays.
G-A6
Click Update. There may be error of the weather information on the server.
G-Q7
How can I change location?
G-A7
Click icon on the right of location name to choose different location only if another city has
been registered on the App.
G-Q8
How can I go back to the current location?
G-A8
Choose current location in the location change. You can also go to current location by restarting Weather App.
G-Q9
Is it possible to change temperature unit?
G-A9
No. Temperature displays only in Fahrenheit.
G-Q10
How can I add location?
G-A10
Add location with STARLINK App on your smartphone.
G-Q11
Weather information for the current location won't be displayed.
G-A11
Check your smartphone if GPS is ON.
G-Q12
Location was changed on the smartphone, but it won't change on the head unit.
G-A12
Restart Weather App on the head unit.
118
4. Glossary
[A] - [M]
[ Alphabetical Order ]
Term
Definition
aha
Aha is a comprehensive “automotive grade” cloud platform, providing automotive manufacturers a single integration point to bring the widest
range of current and future Web infotainment content safely into their vehicles.
AUX
AUX (Auxiliary Port [Input]) is an analog audio connector, which has a
3.5mm audio jack.
Bluetooth (B/T)
Bluetooth is a high-speed wireless data communication system that uses
the 2.4 GHz frequency band
prescribed by the Bluetooth SIG (Special Interest Group), with communication at a speed of up to 1 Mbps.
Bluetooth is a trademark owned by Bluetooth SIG, Inc.
Copy-control CD
Label Gate CD
This refers to music data that is encoded to prevent saving, alteration, or
storing of music data on a computer or other electronic device.
Copy Control CDs and Label Gate CDs are labeled with the following
symbol.
Before using, be sure to refer to information that comes
with the product.
DivX
DivX is a brand name of products created by DivX, Inc., including the
DivX Codec which has become popular due to its ability to compress
lengthy video segments into small sizes while maintaining relatively high
visual quality.
Green route
Searches for the route that conserves the most energy, taking
into account the merits of “Fast” and “Short”.
GPS
(Global Positioning System)
GPS is positioning system that utilizes satellites traveling at high speed
along a 21,000 km orbit. These satellites emit electromagnetic waves
that allow the longitude, latitude and height of a given position to be
identified.
HD radio
HD Radio, which originally stood for "Hybrid Digital", is the trademark for
iBiquity's in-band on-channel (IBOC) digital radio technology used by AM
and FM radio stations to transmit audio and data via a digital signal in
conjunction with their analog signals.
Note: HD Radio service available in USA only (as of December 2014)
iPhone
iPhone is a smartphone designed and marketed by Apple.
iPod
iPod is a portable media player designed and marketed by Apple.
MirrorLink
MirrorLink function allows smartphone contents to be operated with the
unit
NOTE:
This App is only compatible with certain Nokia and Samsung Phones.
See OM (Page 141) for details.
119
4. Glossary
[M] - [S]
Term
Definition
MP3
MP3 is short for MPEG Audio Layer 3, and is a standard format for audio
compression technology.
MP3 compresses sound data to eliminate sounds that are outside the
range of human hearing, allowing the original file to be compressed to
1/10th their size.
MP4
MP4(MPEG-4) is a multimedia container format standard specified as a
part of MPEG-4.
Navigation System
Navigation system is capable of containing map data, determining a vehicle's location and providing suggested direction.
NAVTEQ
Navteq is a Chicago, Illinois-based provider of Geographic Information
Systems data and is a dominant company in providing the base electronic
navigable maps. The company is a wholly owned subsidiary of Nokia but
operates independently.
Pandora
Pandora is a free personalized radio that offers effortless and endless music enjoyment and discovery. (Not available for Canadian model)
PKB-SIGNAL (Parking
Brake-Signal)
Positioning
This is a signal that activates when the parking brake is on.
Vehicle position can be obtained when information is received from 3 or
more GPS satellites.
REV-SIGNAL (Reverse- This is a signal that activates when the shift lever is put into Reverse.
Signal)
Satellite radio
Satellite radio is an analogue or digital radio signal that is relayed through
one or more satellites and thus can be received in a much wider geographical area than terrestrial FM radio stations.
STARLINK
STARLINK is the "in-car connectivity system" that allow the unit to link with
smartphone via Bluetooth connection
Micro SD
Micro SD (Secure Digital) is a non-volatile memory card format developed
by the SD Card Association for use in portable devices.
SMS
SPD-SIGNAL (SpeedSignal)
SMS (Short Message Service) is a text messaging service component of
phone, web, or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices.
This indicates the vehicle speed pulse signal generated by movement of
the vehicle.
A high-quality audio disc standard that utilizes the DSD (Direct Stream DigSACD (Super Audio CD) ital) format. This format enables digital recording in a form extremely similar to analog waves of the original.
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[U] - [number]
Term
Definition
USB
(Universal
Serial Bus)
USB is a specification to establish communication between devices and a
host controller. USB flash drive consists of a flash memory storage device
integrated with a USB 1.1 or 2.0 interface.
WMA (Windows
Media Audio)
WMA is an audio data compression technology developed by Microsoft.
WMV (Windows
Media Video)
WMV is a video data compression technology developed by Microsoft.
XM
XM Satellite Radio is one of two satellite radio services in the United States
and Canada, operated by Sirius XM Radio.
GPS calculates position based on a three-point system.
2-dimensional and 3dimensional positioning Distance from the first satellite is first calculated, and then current position
is calculated using information received from three satellites.
Even if signals are received from 3 GPS satellites, only latitude and longitude can be measured, giving 2-dimensional positioning. This results in
lower accuracy.
When information can be obtained from 4 satellites, latitude, longitude, and
height measurements can be obtained for 3-dimensional positioning. This
is more accurate than 2D positioning, and results in a
decreased occurrence of vehicle positioning errors.
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