BTI&06082021902
Service Bulletin Details
Public Details for: BTI&06082021902
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2019-2020 ilxs with a client complaint of moisture/condensation in the headlights. To better understand the cause of this condition, ahm would like to collect sp
Models from 2020
2020 ACURA ILX |
Models from 2019
2019 ACURA ILX |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 06 From Technical Information & Support Group Subject Request for Info: 2019-2020 ILX Moisture in Headlights 08 2021 Expires on 06 22 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Acura Service Managers/Consultants Technical Information & Support Group (formerly TRS) Request for Info: 2019-2020 ILX Moisture in Headlights This message is solely directed to Acura dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Consultants. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 ILXs with a client complaint of moisture/condensation in the headlights. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Moisture must be visible. 2. Vehicle has not been in a collision. 3. No repair has been attempted for this issue. Action Required If a vehicle matching the description above comes into your dealership, please e-mail Technical Information & Support (TIS – formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. TLX) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1