A9121082063290_1

91 Function on Demand (FoD): purchased functions are not available in the vehicle
91 21 08 2063290/1 June 16, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, S4, A4
allroad, A5,
A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
S5
Sportback,
RS 5, RS 5
Cabriolet,
RS 5
Sportback,
A6, A6
allroad, A6
Avant, S6,
RS 6, RS 6
Avant, A7,
S7, RS 7,
A7 PHEV,
A8, S8, A8
PHEV, Q5,
SQ5, Q5
PHEV, Q5
Sportback,
SQ5
Sportback,
Q7, SQ7,
Q8, SQ8,
RS Q8, Audi
e-tron
quattro, and
Audi e-tron
Sportback
2021
All
Not Applicable
Condition
Customer states:
 One of the purchased functions does not work in the vehicle.
 The function was purchased in the myAudi marketplace via the myAudi app.
Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
Function on Demand (FoD) is a new feature for the US market as of May 2021. The vehicle functions available at
launch are as follows.
Model Year 2021+ A4, A5, and Q5 with PR Code 7UZ (without Navigation):
 Navigation Plus Package: This package includes Navigation, Audi connect PRIME & PLUS with full-speed WiFi.
Model Year 2021+ e-tron, e-tron sportback with PR Code 8G1 (high-beam assist):
 Light Function Package: This package includes cornering light, intersection light, and the turn assist light.
Production Solution
Not applicable.
Service
Troubleshooting:
The customer concern can arise from the vehicle not receiving the updated function from the Audi connect
backend. The Gateway, J533 (address word 0019) must synchronize its data with the Audi connect backend
before the functions are activated in the vehicle. In some situations, the vehicle may require several ignition
cycles before this synchronization occurs.
Perform one or all of these steps to resolve the issue:
 Ensure the eCall SOS LED is green (this is mandatory; a green LED indicates the embedded SIM is
localized to the US market).
 Cycle the ignition off and back on, up to seven times, while leaving the car in each state for 30s-60s each
time (e.g., on for 60 seconds, off for 60 seconds, & repeat).
 Attempt an MMI soft reset by pressing and holding the volume control knob for 10 seconds or until the light
around the knob turns off and the MMI “checking remote access rights” is seen in the MMI.
 Restore factory settings in the MMI under Home >> Settings >> System Maintenance >> Restore factory
settings. The key user pairing will be reset along with all other customer saved settings.
 The customer may need to remove the VIN from their account in the myAudi app and add it back in order
to complete key user pairing and the myAudi login in the MMI.
Additionally, if the vehicle had no LTE connectivity to the mobile network during the purchase, and 72 hours
have passed since the purchase (e.g., in an underground car park), the activation will expire and not be
retried by the Audi connect backend.
If the FOD purchase was performed more than 72 hours in the past, the activation must be manually pushed
to the car using Service Portlet via the Group Retail Portal (GRP). The Group Retail Portal is the future
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
replacement of the VWAG Dealer portal. The official rollout of GRP is planned sometime before the end of Q3
of calendar year 2021.
Resending FoD activation using Service Portlet:
1.
To do this, the vehicle needs to be at a location with good GPS and LTE network signal.
2.
Use the Service Portlet to resend the activation to the vehicle (Figure 1).
Figure 1. Resending activation to the vehicle using Service Portlet.
3.
Perform an MMI reset (press and hold volume control >10 sec.)
If you do not have access to Service Portlet via the Group Retail Portal, then please open a ticket to the Audi
connect Technical Support Team via https://audi.zendesk.com/.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2063290) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.