A9021072063789_1

PSS 90 Instrument cluster's average long-term energy consumption is implausibly low
90 21 07 2063789/1 June 23, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi e-tron
quattro,
Audi e-tron
Sportback
2021 - 2022
All
Not Applicable
Condition
Customer states:
 The average long-term energy consumption displayed in the instrument cluster is implausibly low.
 This occurs after approximately 3000 miles driven.
 If the long-term memory is reset, the energy consumption is displayed correctly until another 3000 miles are
driven.
Technical Background
A software malfunction in the instrument cluster causes the displayed values to be inaccurate.
Production Solution
This bulletin will be updated when more information is available. A solution is currently under development.
Service
1. Explain to the customer that a solution is forthcoming for the 2 nd quarter of 2022 and that no repairs are
necessary at this point. Do not replace any components for this condition since this will not resolve the
customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Page 1 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All part and service references provided in this TSB (2063789) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.