A9121092063702_1

PSS 91 MIB3: MMI display turns blue
91 21 09 2063702/1 June 21, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad, S4,
A5, A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
S5
Sportback,
RS5, RS5
Cabriolet,
RS5
Sportback,
A6, A6
allroad, A6
Avant, S6,
RS6 Avant,
A7, S7,
RS7, A8,
S8, Q5,
SQ5, Q7,
SQ7, Q8,
SQ8, and
RS Q8
2021
All
MIB3
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Condition
Customer states:
 The MMI display turns completely blue
(Figures 1 - 2).
Figure 1. Dual screen vehicle.
Figure 2. Single screen vehicle.
Technical Background
An issue in the display driver can cause the displays to turn blue.
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Updated software with MY22.
Service
1. Workaround: Reset the MMI by pushing the On/Off/Volume button for 10 seconds or more. The MMI will
reboot and should work normally afterward.
2. Explain to the customer that a permanent solution is forthcoming for the 1st quarter of 2022 and that no
repairs are necessary at this point. Do not replace any components for this condition since this will not
resolve the customer’s concern.
3. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2063702) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.