12-320-21

ATTENTION:
GENERAL MANAGER
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PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2021 Subaru of America, Inc. All rights reserved.
SERVICE INFORMATION BULLETIN
APPLICABILITY:
SUBJECT:
2020-21MY Outback
NUMBER: 12-320-21
DATE:
Front Outer Door Garnish -Design Change
06/07/21
INTRODUCTION:
This Service Information Bulletin announces a design change made to the front door outer garnish
trim. The change involves use of high strength clips added to improve retention of the garnishes and
prevent any unintentional loosening / removal caused by the user’s feet when entering and exiting the
vehicle.
PRODUCTION CHANGE INFORMATION:
The new garnishes were incorporated into vehicle production as of starting VIN M3138805.
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Part Description
Part Number
Outer Door Garnish, Right
91112AN04B
Outer Door Garnish, Left
91112AN05B
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 12-320-21; Date: 06/07/21
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SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for outer door garnish replacement is unchanged. There are additional
tips listed below to assist with removal. Refer to the applicable Subaru Service Manual: Body &
Electrical/WIRING SYSTEM > EXTERIOR/INTERIOR TRIM > Side Garnish & Spoiler.
Additional Tips:
When removing the garnishes, ALWAYS use a suitable plastic trim removal tool. Do NOT reuse or
reinstall the Front Outer Door Garnish because the retaining clips are only to be used once.
STEP 1) Start garnish removal by releasing CLIP A first.
STEP 2) Release CLIP B second.
STEP 3) CAREFULLY pull the garnish away from door.
NOTE: No changes have been made to the current Warranty Labor Time Guide for this procedure.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-320-21; Date: 06/07/21
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