KC-459

7/1/2021
Article
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Volvo Chassis - Diagnostic Trouble Code (DTC)
P0471 Illuminating The Malfunction Indicator
Lamp (MIL) - Turbo Compound Generation I
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Internal Content
Review the Detailed Status Information for the P0471 DTC Readout.
Verify that the Confirmed DTC value is "True" prior to proceeding
further.
If P0471 is logged and there are no other symptoms
present to indicate a problem:
A. Check with the customer to see if the truck has been
driven through or has been operating at high altitudes,
approximately 4000 ft (1220 m) and above.
It has been determined that turbo compound chassis may set P0471 at
higher altitudes. This can occur if the vehicle is operated at high altitudes
consistently, or only passes through a section of high altitude during
travel.
B. Software improvements have been made that
address this DTC. There are two documents that should be
reviewed:
1. Service Program SP 284-067 Engine Control Module (ECM) and
Aftertreatment Control Module (ACM), Software Updates was released
July 2018. This service program should appear under the Campaigns
section of the Product screen of Premium Tech Tool (PTT) when first
UI
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connecting to the vehicle. Applicability to this campaign should be
checked first
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checked first.
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The Service Program document can be found on the dealer Volvo
Trucks eMedia.
Note: There will be a prompt to sign in to the Trucks Dealer
Portal site if necessary.
Searching for 284-067 will return a link to the bulletin.
Be sure to review the correct document. Note that the FSB in
step 2 below has the same number as the SP.
If the SP applies to the product it is not necessary to proceed
to the Field Service Bulletin below.
2. Field Service Bulletin FSB 284-067 Engine Control Module (ECM)
and Aftertreatment Control Module (ACM), Reprogramming has been
released and should be reviewed if the Service Program does not apply
to the vehicle.
The FSB document can be found on Volvo Trucks eMedia or under
the Service tab in Impact.
Searching for 284-067 will return a link to the document in
either application.
3. If either of the above documents applied and there are no other issues
present, the vehicle should be released when software updates have
been completed.
If P0471 is logged and there are other symptoms
present (Regeneration, Engine Performance,
Engine Stumble):
A. An eService case should be opened.
The case must include:
This solution number.
A complete DTC readout from the time of the vehicle's arrival.
A screen shot of the readout is strongly preferred. Solution
CBR-908 provides instructions on how to take and save a
screen shot.
The symptoms described by the customer.
The symptoms the technician has observed from test drive or
regeneration.
Any diagnostic checks or procedures performed.
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Methods For Taking A Screenshot / Screen
Capture For eService Cases Or Other Use;
Premium Tech Tool ( PTT ) And Other Software
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Internal Content
Overview
There are a variety of reasons a screenshot may be needed for review.
Diagnostic Trouble Code Readouts, PTT errors, product or control unit
information, diagnostic test results, steps and messages, and
oscilloscope readings name a few.
There are tools available to capture a screenshot, and Windows itself
also has the ability to copy a screenshot to the clipboard without
launching a program. This solution will cover the two methods that can
be used on most every computer. If there is other imaging software
installed on a computer that allows screen captures (Snagit, Jing, and
FastStone Capture are a few examples), the software instructions will
need to be followed.
Procedure
I. Using The Windows Snipping Tool
Computers running Windows XP or newer ( Windows 7, Windows 8,
Windows 10) have the Snipping Tool utility installed as part of the
Windows software package. The Snipping Tool allows shots to be taken
of specific parts of the screen, speeding the process of capturing and
saving a screenshot.
For Windows XP, Windows 7, and Windows 10:
1. Click on the Start Menu, then mouse over or click on All Programs:
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2. Scroll through the list of programs and find the Accessories folder:
3. Click on the Accessories folder, then find the Snipping Tool. Click to
open the program.
For Windows 8:
1. Click the Start button to bring up the Start Screen
2. Click the Search button (magnifying glass) in the upper right-hand
corner of the screen
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3. Type "Snipping" into the search bar. Click on Snipping Tool to open the
program
For all Windows versions:
4. The Snipping Tool will open ready to capture a shot. The cursor should
change to a cross icon. If the capture doesn't start automatically, click the
New button in the Snipping Tool Window.
4a. Move the cursor to where one corner of the screenshot should be.
Click and hold the left mouse button, then drag the mouse to the
opposite corner of the desired shot:
4b. When the left mouse button is released, Snipping Tool will capture
the highlighted area and open it in a preview window:
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5. If a shot of a complete window is needed, click the dropdown icon
(down arrow) next to the New button in the Snipping Tool and select
Window Snip. Clicking once on the desired window to copy will open a
screenshot of the full window in the preview pane:
6. Click on the Save (Disk) icon in the preview window. Save the file to
desktop or a folder where it can be located. Attach the file to the eService
case as needed.
II. Using The Print Screen Key
1. If the screenshot will be of a specific window, make sure the window is
maximized first.
2. To capture a screenshot of the full screen, press the Print Screen key
on the keyboard. NOTE: Many laptops have Print Screen sharing a key
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with another function. It may be necessary to hold the Function key
(Usually marked as Fn) as Print Screen is pressed
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(Usually marked as Fn) as Print Screen is pressed
Wired keyboard
Article
Laptop keyboard
2a. If taking a shot of a specific window, holding the Alt key and pressing
Print Screen (Alt+Fn+Print Screen on a laptop) will only capture the
contents of the currently selected window
Wired keyboard
Laptop keyboard
3. Open MS Paint
• For Windows XP and Windows 7 Paint is located in the Accessories
folder of the Start menu, follow the above steps for locating Snipping
Tool
• For Windows 8 Follow the steps for the Snipping Tool above to go to
the Search box on the Start screen. Search for Paint
4. With Paint open, press either Ctrl+V on the keyboard to paste the
screenshot, click the Paste button in the upper left-hand corner of the
screen (Windows 7), or select Paste from the Edit menu at the top of the
screen (Windows XP). The screenshot will appear in the drawing area.
5. Save the screenshot to Desktop or another folder where it can be
easily located. Attach it to the eService case as needed.
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