SFCC_MAY2021_28

Service Bulletin Details

Public Details for: SFCC_MAY2021_28

Unable to log into incontrol account.


- 2021 -

Models from 2021
2021 JAGUAR E-PACE
2021 JAGUAR F-PACE
2021 JAGUAR I-PACE
2021 JAGUAR XF
2021 LAND ROVER DEFENDER
2021 LAND ROVER DISCOVERY
2021 LAND ROVER DISCOVERY SPORT
2021 LAND ROVER RANGE ROVER
2021 LAND ROVER RANGE ROVER EVOQUE
2021 LAND ROVER RANGE ROVER SPORT
2021 LAND ROVER RANGE ROVER VELAR 
TECHNICAL TOPICS
ELECTRICAL
21MY L663, 21MY Discovery Sport, Discovery,
Evoque, Velar, F-PACE, E-PACE, I-PACE, XF ,
Range Rover, Range Rover Sport
Unable to log into InControl Account
Customer Voice:
–
Customer is unable to log into InControl Account after account creation
Technical Description:
–
Synching issue with InControl Account is now addressed in N580 & H494
Status:
–
–
–
After initial account creation the customer is unable to log into their InControl
Account.
This issue is due to a synching issue with the InControl account and can be
resolved by running Vehicle Shared Secrets to re-synch the account.
Please note this is a different issue from missing Pivi Profile that was observed
with IP30.
PRINTED COPIES ARE UNCONTROLLED
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