21-01-053H

GROUP
CAMPAIGN
Technical Service Bulletin
SUBJECT:
DATE
JUNE, 2020
NUMBER
21-01-053H
MODEL(S)
SANTA FE HYBRID
(TM HEV)
INSTRUMENT CLUSTER SOFTWARE UPDATE
(SERVICE CAMPAIGN T6T)
 IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery
and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty Vehicle
Information" screen (VIS) via WEBDCS to identify open Campaigns.
Description: Some 2021 Santa Fe Hybrid (TM HEV) vehicles may exhibit the Auto-Shut Off incorrect
clock countdown displayed on the instrument cluster. If the user selects 60 minutes, the countdown
clock will start at 29:59 instead of 59:59. This bulletin provides the service procedure to update the
instrument cluster software to correct the Auto-Shut Off countdown clock.
Incorrect Auto-Shut Off Countdown
Example display of Display Audio system
Example display of Navigation Radio system
Applicable Vehicle: Certain 2021MY Santa Fe Hybrid (TM HEV)
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
INSTRUMENT CLUSTER SOFTWARE UPDATE
(SERVICE CAMPAIGN T6T)
SUBJECT:
Warranty Information:
MODEL
OP. CODE
OPERATION
OP. TIME
CAUSAL PART
Santa Fe Hybrid
(TM HEV)
10D066R0
Cluster Software
Upgrade
0.3 M/H
94011-CL020
NATURE CAUSE
I3T
ZZ3
Note 1: Submit claim on Campaign Claim Entry Screen
Note 2: If part that is not covered by this campaign is found in need of replacement while
performing this Campaign T6T and the affected part is still under warranty, submit a separate
claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval
Request for goodwill consideration prior to performing the work.
INSTRUMENT CLUSTER SOFTWARE UPDATE PROCEDURE
NOTICE
Check if the vehicle’s software version is affected:
• Check the current version of the instrument cluster ROM ID and compare it to the ROM ID
information table listed below before attempting to perform the software update.
NOTICE
You must initially perform the GDS Instrument Cluster Update in Auto Mode.
• Refer to the TSB 15-GI-001 for the tablet-based Mobile GDS ECU update procedures.
• If the instrument cluster update starts but then fails in Auto Mode, perform the update in Manual
Mode to recover.
NOTICE
•
In the ECU Upgrade screen, select CLU as the system to update.
GDS INFORMATION:
EVENT INFORMATION
EVENT DESCRIPTION
MODEL
Santa Fe Hybrid
(TM HEV)
"710.TM PE HEV CLUSTER CONTROL LOGIC IMPROVEMENT(12.3 Inch)"
ROM ID INFORMATION TABLE:
MODEL
Santa Fe Hybrid
(TM HEV)
TSB #: 21-01-053H
CLUSTER SIZE
CLUSTER P/N
ROM ID
OLD
NEW
1.02
1.13
94011-CL020
12.3 Inch
94012-CL000
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SUBJECT:
INSTRUMENT CLUSTER SOFTWARE UPDATE
(SERVICE CAMPAIGN T6T)
MANUAL MODE PASSWORD INFORMATION TABLE:
MENU
#710. TM PE HEV 94011-CL020/94012-CL000
PASSWORD
0201
Service Procedure:
1.
Select CLU as the system to update.
2.
Check the current version of the instrument cluster ROM ID and compare it to the ROM ID
Information Table listed above before attempting to perform the software update.
3.
Perform GDS software update. Refer to TSB 15-GI-001 for the tablet-based Mobile GDS ECU
update procedures.
4.
After the software has updated, check for Diagnostic Trouble Codes in the ALL menus and erase
any DTC.
5. Confirm the Auto-Shut Off countdown for 30 and 60 minutes are correct.
TSB #: 21-01-053H
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