TSB-21-54A-002

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SUBJECT:
DATE:
TSB-21-54A-002
June 2021
MODEL:
See below
No:
SOFTWARE UPDATE FOR SMARTPHONE
LINK DISPLAY AUDIO
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
A software update is now available for the Smartphone Link Display Audio (SDA). This update
resolves several issues that may occur in various models equipped with SDA, as listed below.
2020 Outlander, Outlander PHEV and Outlander Sport / RVR
• Reception information for DAB, AM, and FM is not shown and no sound output
• Screen freezes during USB connection and USB audio/video is inoperative
• Android auto cannot be started during Android device connection
• Smartphone cannot connect to Bluetooth
• TomTom Navigation freezes when navigation voice is on and TomTom Navigation resets
(with Navigation models)
• Audio source switches while receiving or placing a call and the audio voice goes to
maximum even when the volume is set to 0 (radio, music, etc)
This TSB instructs dealers how to update the Smartphone Link Display Audio in the affected
vehicles listed.
AFFECTED VEHICLES
2020 models equipped with Mitsubishi Electric Smartphone Link Display Audio:
• 2020 Outlander
• 2020 Outlander PHEV
• 2020 Outlander Sport / RVR
!! IMPORTANT !!
READ ENTIRE BULLETIN BEFORE ATTEMPTING THIS PROCEDURE!
REQUIRED EQUIPMENT
The update procedure for all audio types requires a dedicated USB flash drive (a.k.a. thumb
drive) formatted to FAT 32. The USB flash drive must comply with USB 2.0 standard and
have a capacity of 16.0 GB or higher.
When using USB memory, store only one correct updating software, appropriate for the
SDA unit. If the USB memory stores multiple software, the unit may update with the
wrong software and cause concerns with the SDA unit.
The reprogramming software is intellectual property which belongs to the supplier.
Please erase the program file from the USB memory once the reprogramming has been
performed.
Copyright 2021, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4979)
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REQUIRED EQUIPMENT (Continued)
The update procedure for all audio types requires a dedicated USB flash drive (a.k.a. thumb drive)
formatted to FAT 32.
16 GB (or larger)
USB Flash Drive
A USB version 2.0 standard flash drive (thumb drive)
with a minimum capacity of 16.0 GB, formatted
to FAT32 is required for this procedure. Formatting
to FAT32 will erase all data from the flash drive. The
flash drive must have no other files or folders saved
to it.
Dealers must obtain a flash drive locally. It should be
dedicated to this procedure and be kept in a safe place
to use when customers ask about any of the conditions
mentioned in the PURPOSE section on page 1.
NOTE: Always use a flash drive from a known manufacturer. Some novelty and other lower quality flash
drives may not function correctly for this procedure, even though formatted to FAT32. If you are unable
to have the flash drive begin or complete the process, try a flash drive from a different manufacturer.
! CAUTION
Be sure to copy ONLY the correct Software Version for the vehicle you are
updating to the flash drive. Updating a vehicle with another model's software may affect model
specific parameters, such as vehicle information not displaying correctly.
DISPLAY AUDIO SOFTWARE VERSION CHART
Version Information (Settings screen)
Old
New
Software Version Info
(Service Menu screen)
4.36
4.37
0.0085.P003
Model
2020 Outlander, Outlander PHEV
and Outlander Sport / RVR
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UPDATE PROCEDURE
A. Download Software Update File from MDL
NOTE: The software update file must be downloaded to a USB flash drive on a non-MEDIC PC. The file
CANNOT be downloaded using the MDL access on your MEDIC.
!! IMPORTANT !!
Dealers must NOT provide software updates or instructions directly to
customers.
5.
Click on the “DOWNLOAD” button.
1.
On your PC desktop, create a new folder and title it
“Smartphone Link Display Audio Update.”
2.
Open a web browser and access the MDL.
3.
From the MDL Main Page, choose “service” ->
“service tech resources.“
4.
In the LH column, under “service tech resources,”
click on “Smartphone Link Display Audio Update.”
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6.
When the “File Download” window appears, click
“Save as.”
NOTE: A download progress window will appear. Do not
click on the “Cancel” button.
The download progress window will close when the
download is complete.
7. A “Save As” window will appear.
8. In the window, navigate to your new folder (e.g.,
“desktop\Smartphone Link Audio Update”) and
click to select it.
9. Click “Save” in the window.
NOTE: A download progress bar will appear. Depending
upon your connection, it can take a few minutes to
download the file.
10. When download is completed, Click “Open folder.”
11. A File Explorer window opens showing the zip file
(SDA_Update) in the destination folder created
earlier (Smartphone Link Display Audio Update).
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12. Select the Zip file, right-click, and select “Extract
All…“ to extract the files to this folder.
13. Click “Extract” in the window.
NOTE: A progress window will appear. Depending upon
your connection, it can take several minutes to extract
the file.
The window will close when the extraction process is
complete.
14. A new File Explorer view shows the extracted
folder (Outlander). You may keep this window
open for the next process (Transfer Files to USB
Flash Drive).
NOTE: Keep a copy of the “SDA Update” files on your PC in case your USB flash drive is lost or damaged.
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B. Transfer Files to USB Flash Drive
! CAUTION
This procedure includes steps to determine the USB flash drive file format and
reformat it to FAT32 if necessary. If you must reformat your USB flash drive MAKE SURE YOU DO
NOT REFORMAT YOUR HARD DRIVE. On newer PCs, the C:\ drive usually contains the PC's
operating system and the D:\ drive is usually the factory image backup. If you mistakenly select
either of these drives, it will be reformatted and all data on that drive will be erased.
1.
Check your USB flash drive's format.
a.
Connect your flash drive to a USB port on your PC.
b.
Depending on your Windows version, a window may display with options. Select the option
to “Open folder to view files.” If you do not see the option window, open File Explorer.
Right click on the “Start” button at the lower left corner of your screen. Depending
upon your Windows version, click “Explore” or “File Explorer.”
NOTE: The instructions below are for a PC with Windows 10 operating system.
c.
A new window opens. Locate your flash drive
[e.g., USB Drive (E:)] in the left hand column.
d. Right-click on the drive and a menu will appear.
Click “Properties” at the bottom of the menu.
e.
The “Properties” window (shown) opens. Select
the “General” tab at the top of the window, and
check whether “File System” shows “FAT32.”
D
If your flash drive is NOT formatted to
FAT32, proceed to step 2 below for
formatting instructions.
D
If your flash drive is formatted to FAT32,
reformatting is not necessary. Proceed to
step 3.
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2.
Format the flash drive to FAT32 as follows:
a.
In the left column of the File Explorer window,
right‐click your USB drive [e.g., USB Drive (E:)] in
the left hand column.
b. From the list, select “Format." A window for
“Format" will appear.
c.
Confirm you have selected your removable
flash drive and NOT your hard drive.
d. Select “FAT32" in the list for “File system" and
press “Start.”
NOTE: Formatting the USB flash drive will
take several minutes.
! CAUTION
Formatting erases all data from the selected drive. Make sure you select your
USB Flash drive. IF YOU SELECT YOUR HARD DRIVE, e.g.,. “Local Disk (C:),” IT WILL BE ERASED AND
REFORMATTED. MAKE SURE YOU DO NOT SELECT YOUR LOCAL HARD DRIVE!!
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3.
Once the USB flash drive is formatted, open the
source folder (Smartphone Link Display Audio
Update), and open the folder that was extracted
from the zip file (Outlander).
4.
Select and copy the files (9 files as shown in the
image) from the Outlander folder to the USB flash
drive. You may either cut and paste the files or
drag them to the USB flash drive.
NOTE: Do NOT transfer the zip file or the unzipped
folder.
NOTE: The transfer may take several minutes.
5.
3
When the transfer is complete, eject the USB flash
drive:
D
Newer PC: Right-click on the drive in File
Explorer, and select “Eject.”
Then remove the USB flash drive from your PC.
D
Older PC: Click the “Safely Remove Hardware”
icon from the system tray at the bottom right
of your computer screen. Remove the USB
flash drive from your PC when advised it is safe
to do so.
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C. Vehicle Preparation
1.
2.
Before beginning, inform the customer of the following, and obtain their consent to perform
the update:
D
This update will reset the Smartphone Link Display Audio back to the factory settings.
D
Any previously paired phones will need to be paired to the system again.
When customer consent is verified, write down all the customer’s audio presets and settings
in the table below.
PRESETS
AM
FM1
FM2
SXM*
* If applicable.
1
2
3
4
5
6
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D. Update Smartphone Link Display Audio in Vehicle with New Software
Outlander, Outlander PHEV, and Outlander Sport / RVR
1.
For Outlander and Outlander Sport / RVR vehicles: Turn vehicle ON, and keep the engine
idling for the entire update procedure.
For Outlander PHEV: Put vehicle in READY mode for the entire update procedure.
2.
Plug in the USB flash drive containing the CORRECT software update file* for that vehicle into
the vehicle's USB port (either port may be used for the update).
*Refer to step 4 of “B. Transfer Files to USB Flash Drive” in this TSB for correct file identification.
D
D
For Outlander and Outlander PHEV, two USB ports are located inside the center console.
For Outlander Sport / RVR, two USB ports are located in the front lower dash.
Outlander Sport / RVR: USB port location:
Outlander/Outlander PHEV:
USB ports location
(PHEV shown)
NOTE: The images in the following procedure are taken from a 2018 Outlander PHEV. Outlander and Outlander Sport /
RVR may vary slightly from these images.
3.
Before starting the update process, confirm the
current software version.
at the same time and
a. Push both
hold for 3 seconds.
b. The Dealer Mode screen will appear:
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c. The Engineering Mode screen will appear.
d. Scroll down to "Version Information" and push
"next page".
e. Confirm the version is old by referring to the "Display Audio Software Version Chart"
found on page 2 of this TSB. Proceed to the following page to update the software.
SCROLL
DOWN TO:
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4. Update the Smartphone Link Audio Display Software.
a.
b.
c.
d.
The software auto update will begin.
If the software update doesn't start
automatically, please push "OK" on the
disclaimer screen.
Note: The update will take approximately 13
minutes to complete.
e.
NOTE: Do NOT turn the power OFF, remove the
flash drive or add another flash drive
during the update.
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f.
This screen will be displayed for about 4 minutes.
g. This screen will be displayed for about 4 minutes.
h. These screens may or may not
appear. If they appear, it will be
for approximately 3 minutes, total.
i. When "Update result: Pass!" appears, the update is complete
and the USB flash drive may be removed. The home screen
will then return.
Note: The Head Unit will be rebooted automatically
when the update is completed.
*If "Update result: Exception!" is displayed, execute
ACC off and retry beginning at step 1.
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E. Verify Update Version Information
Home Screen
Version:
8740A098 / 8740A099/
8740A100 / 8740A101
(without Navigation)
1. Push both
at the same time and
hold for 3 seconds.
2. The Dealer Mode screen will appear.
3. At this screen, push and hold again
for 5 more seconds.
4. The Engineering Mode screen will appear.
5. Scroll down to "Version Information" and push
"next page".
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SCROLL
DOWN TO:
6. Confirm the version is 0.0085.P003: This version is for vehicles without Navigation.
Refer to the Display Audio Software Version Chart on page 2, if necessary.
7. Verify that the issues described on page 1 of this TSB are no longer present.
8. Reset all of the customer’s audio presets and settings from the chart on page 9.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Operation
Labor Operation Code
Nature
Code
Cause
Code
Time
Allowance
Reprogram Smartphone Link
Display Audio Software
545013CV
43M
990
0.3 hrs.
NOTE: If you purchase a USB flash drive (thumb drive), submit the cost with "NPN" in the parts
cost column.
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100)