A9121122059528_3

91 ConBox High: DTC B200096 or B200000 stored in the telematics control module
91 21 12 2059528/3 July 8, 2021. Supersedes Technical Service Bulletin Group 91 number 20-25 dated October
27, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5
2020 - 2021
All
ConBox High
A6, A6
allroad, A6
Avant, RS 6
Avant, S6,
A7, S7,
RS7, A8,
S8, Q5,
SQ5, Q7,
Q8, SQ7,
SQ8, RSQ8,
Audi e-tron
quattro, and
Audi e-tron
Sportback
2021
All
ConBox High
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Service (Updated procedure for when it fails)
Revised Warranty (Added Labor Operations)
Revised Required Parts and Tools (Added table)
2
10/27/2020
Revised header (Added Models and Model Years)
1
05/20/2020
Initial publication
Customer states:
 An SOS malfunction warning is displayed in the instrument cluster.
Workshop findings:
The following DTC may be stored in the telematics control module, J949 (address word 0075):
 DTC B200096 (Ctrl. Module Faulty) with symptom code 131077.
Or
 DTC B200000 (Ctrl. Module Faulty) with symptom code 131096.
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
The DTCs can be entered erroneously when removing transport mode.
Production Solution
Not applicable.
Service
1. Make sure you use the most current ODIS version:
Tip: The minimum ODIS version is 5.2.6 with GFF 2.20.1.
2. Run GFF. It will populate a parts replacement test plan for the telematics control module, J949 (address word
0075).
3. Follow the replacement test plan without replacing the part. The test plan will clear the DTC.
4. Should this procedure fail to clear the fault, please replace the telematics control module, J949 (address
word 0075)
Note:
Claims for replaced parts will not be reimbursed if the replacement test plan (step 3) was not attempted before
replacement.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9170
Damage Code:
0039
Labor Operations:
Remove + Reinstall Telematics Control
Module
9170 XXXX
See SRT with
associated
operations
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 30
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2059528/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Telematics Control Module
01
Additional Information
All part and service references provided in this TSB (2059528) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.