NCU-2021030010

TO: Mercedes-Benz Dealer Principals, General Managers, Sales
Managers, Service Managers, Parts Managers
RE: Service Campaign 2021030010 Launch Notification
Add Supplementary Booklet to Printed Operator’s Manual
MY20-21 118, 177, 213, 247 (A-Class, CLA-Class, E-Class,
GLA-Class, GLB-Class)
FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
Date: July 2, 2021
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. :
Campaign Desc. :
2021030010
20P5891107
Add Supplementary Booklet to Printed Operator’s
Manual
This is to notify you of a Service Campaign launch regarding adding a supplementary booklet to the printed operator’s manual on
1,930 Model Year (“MY”) 2020-2021 118, 177, 213, and 247 (A-Class, CLA-Class, E-Class, GLA-Class, and GLB-Class) vehicles.
Affected VINs will be flagged in VMI as "OPEN" on July 2, 2021.
Background
Issue
What We’re Doing
Parts
Vehicle Model Year(s)
Vehicle Model
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on
certain MY 2020-2021 A-Class, CLA-Class, E-Class, GLA-Class, and GLB-Class (118, 177, 213,
and 247 platform) vehicles, the printed operator’s manual does not correspond with our current
specifications and it’s possible the supplementary booklet to the printed operator’s manual to the
vehicle document wallet is not present.
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will add a
supplement to the operator’s manual, if necessary.
Parts are available and can be ordered as necessary.
2020-2021
A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class
Vehicle Populations
Total Campaign Population
1,930
Next Steps/Notes
AOMS/SOMS
AOMs – This Service Campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Campaign No. 2021030010, July 2021
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class,
Model year 2020-2021
Add Supplementary Booklet to Printed Operator’s Manual
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY
2020-2021 A-Class, CLA-Class, E-Class, GLA-Class, and GLB-Class (118, 177, 213, and 247 platform)
vehicles, the printed operator’s manual does not correspond with our current specifications and it’s
possible the supplementary booklet to the printed operator’s manual to the vehicle document wallet is not
present.
Prior to performing this Campaign:

VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.

Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 1,930 vehicles are affected.
Order No. P-SC-2021030010
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
Work procedure
1. Check for the presence of the printed operator's manual in the vehicle document wallet,
enclose if necessary.
Add the supplementary booklet to the printed operator's manual to the vehicle document
wallet if the supplementary booklet to the printed operator's manual is not present.
If the supplementary booklet to the printed operator's manual is present, compare it with
the parts table below and replace it if necessary.
Warranty Information
Operation:
(02-9471) Check operator's manual, enclose if necessary
Damage Code
58 911 07
Operation Number
02-9471
Labor Time (hrs.)
0.1
Note
Operation Number labor times are subject to change.
Note:
The following allowable labor operation should be used when submitting a warranty claim for this
repair:
Primary Parts Information
Qty.
Part Name
Part Number
As required (1)*
A 118 584 56 05
SUPPL. BOOK. US ENGL USA 2020-09
* The operating instructions must be procured via the parts job in the Xentry Portal.
P-RC-2021030010