BTI&07222021901

Service Bulletin Details

Public Details for: BTI&07222021901

Dealer message - american honda motor co., inc. (ahm) is searching for certain 2017-2020 mdxs with a client complaint of an unexpected cmbs operation or a brake application. To better understand the cause of this condition, ahm would like t


- 2020 - 2019 - 2018 - 2017 -

Models from 2020
2020 ACURA MDX
Models from 2019
2019 ACURA MDX
Models from 2018
2018 ACURA MDX
Models from 2017
2017 ACURA MDX 
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Sent on
07
From
Technical Information & Support Group
Subject
Request for Info: 2017-2020 MDX CMBS Activation Issue
22
2021
Expires on 08
06
2021
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Information & Support Group (formerly TRS)
Request for Info: 2017-2020 MDX CMBS Activation Issue
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2020 MDXs with a client complaint of an unexpected CMBS operation or a brake application. To
better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Action Required
If a vehicle matching the description above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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