A9621722061932_3
Service Bulletin Details
Public Details for: A9621722061932_3
This bulletin contains instructions for when dtc U112300 is stored.
Models from 2023
Models from 2022
Models from 2021
Models from 2020
| 2020 AUDI E-TRON |
96 "Audi Active Lane Assist/Traffic Jam Assist: malfunction!", DTC U112300 is stored in one of two control modules 96 21 72 2061932/3 July 26, 2021. Supersedes Technical Service Bulletin Group 96 number 21-65 dated March 19, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Q5, SQ5 2021 - 2023 All Capacitive steering wheel Audi e-tron quattro, Audi e-tron Sportback 2020 - 2023 All Capacitive steering wheel A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5 Cabriolet, RS 5 Sportback, A7, S7, RS 7, A8, S8, Q7, SQ7, Q8, SQ8, and RS Q8 2021 - 2023 All Capacitive steering wheel Condition REVISION HISTORY Revision Date Purpose 3 - Revised header (Added new Model Years) 2 05/19/2021 Revised Warranty (Clarified when to use each Labor Operation) 1 01/19/2021 Initial publication Page 1 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Customer states: Either of the following malfunction indications are displayed in the instrument cluster: “Audi Active Lane Assist: malfunction!” (Figure 1). Or “Traffic Jam Assist: malfunction!” Figure 1. Example of a message. Workshop findings: One or more of the following DTC(s) may be stored relating to the front camera, R242 (address word 00A5) and distance regulation control module, J428 (address word 0013): Front camera, R242 (address word 00A5): DTC U112300 (Databus error value received) with symptom code 1123220. Distance regulation control module, J428 (address word 0013): DTC U112300 (Databus error value received) with symptom code 2153. Technical Background These vehicles are equipped with a “capacitive steering wheel” that detects the driver’s hands on the wheel with capacitive touch sensors. This is used to make sure that the driver is paying attention when using driver assist features. Production Solution Not applicable. Service The two DTCs U112300 mentioned in the condition point to a malfunction of the capacitive steering wheel. 1. Inspect the steering wheel for exterior or mechanical damage, for instance deep scratches. 2. If mechanical damage is found, this is due to external influence and may not be covered under warranty. 3. Remove the airbag from the steering wheel. Page 2 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 4. Make sure that all wiring visible on the steering wheel is in good condition and that all connectors are properly secured. 5. After completing steps 1 through 3 and not finding any obvious damage, then replace the steering wheel. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 4810 Damage Code: 0040 Labor Operations: Driver airbag unit remove + reinstall (included 6958 1900 in labor op 4810 1900 if the steering wheel has to be replaced) See SRT with associated operations Inspecting steering wheel for damage 4810 1999 5 TU Steering wheel remove + reinstall (if required. Do not claim labor op 6958 1900 if this labor op is claimed) 4810 1900 See SRT with associated operations GFF 0150 0000 Time stated on the diagnostic protocol (Max 15 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Diagnostic Time: Claim Comment: As per TSB #2061932/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Page 3 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA See ETKA Steering Wheel (if required) 01 Additional Information All parts and service references provided in this TSB (2061932) are subject to change and/or removal. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.