A5721812064183_1

57 Bonded outer door seal is detached from the door
57 21 81 2064183/1 July 28, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi e-tron
quattro,
Audi e-tron
Sportback
2020 – 2022
All
Not Applicable
Condition
Customer states:
 The outer door seal has come loose.
Workshop findings:
 The bonding of the outer door seal has detached from the door.
Technical Background
Various factors such as pressure,
temperature, and contamination in the
bonding area can influence the adhesive
bond between the outer door seal and the
door.
The adhesive bond for the outer door seal
can come loose in the entire area where the
outer door seal makes contact with the door
(Figures 1 - 4).
Figure 1. Outer door seal detached from the
door.
Page 1 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 2. Outer door seal detached from the
door.
Figure 3. Outer door seal detached from the
door.
Page 2 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 4. Outer door seal detached from the
door.
Production Solution
Improved processes in series production.
Service
1. Replace affected door seals as described in the Elsa Repair Manual.
Note the following requirements when performing this repair:
 The vehicle and the seal must be at room temperature.
 The bonding surfaces must be free of dirt and grease.
 Do not stretch the seal during installation.
 To prevent the outer door seal from becoming detached or misaligned, the door must not be closed for at
least 30 minutes.
 If the door seal has been removed, use the routing of the outer door seal on the opposite side as a guide
when positioning the outer door seal.
 Remove any remaining adhesive tape from the door using adhesive strip remover VAS 6349.
Page 3 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Clean the bonding surface on a painted surface with cleaning solution D 009 401 04 and let it dry.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
 5765
 5864
Damage Code:
0010
Labor Operations:
Outer ft door seal remove + reinstall
5765 1950
See SRT with
associated
operations
Rear door outer seal remove + reinstall
5864 19XX
See SRT with
associated
operations
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB #2064183/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
D00940104
All-purpose cleaner
Shop Supply
Page 4 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Tool Number
Tool Description
VAS 6349
Adhesive strip remover
Additional Information
All parts and service references provided in this TSB (2064183) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.