A9021112063913_2
Service Bulletin Details
Public Details for: A9021112063913_2
This bulletin contains a software update for when the cluster's driver information system is blank.
- 2021 -
Models from 2021
90 Instrument cluster driver information system display is blank 90 21 11 2063913/2 July 26, 2021. Supersedes Technical Service Bulletin Group 90 number 21-09 dated June 30, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS5, RS5 Cabriolet, RS5 Sportback, A6, A6 allroad, A6 Avant, S6, RS6 Avant, A7, S7, RS7, A8, S8, Q5, SQ5, Q7, SQ7, Q8, SQ8, and RS Q8 2021 All MIB3 Condition REVISION HISTORY Revision Date Purpose 2 - Revised header (Corrected Elsa display issue) 1 06/30/2021 Initial publication Customer states: The driver information system in the instrument cluster (PR Code 9S7) is blank. The speedometer, tachometer and bar graphs showing the fuel level and coolant temperature work normally (Figure 1). Page 1 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 1. Instrument cluster display is blank. Technical Background There is a hardware defect in the instrument cluster. Production Solution An optimized instrument cluster hardware has been introduced in series production. Service SVM Update Instructions 1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 2. Update the instrument cluster, J285 (address word 0017) using the SVM action code as listed in the table below, if necessary: Page 2 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Model Old Software Part Number A4/A5 Q5 Old Software Version New Software Part Number New Software Version (or higher) (or higher) 8W5920***K 0761 8W5920***K 8W5920***L 0759 8W5920***L 80A920***L 0761 0759 80A920***L SVM Code Input 0762 17A036 0762 17A036 Note: If the update does not run on the first attempt, please try again. If the update fails for a second time, put the vehicle in bus sleep mode for at least half an hour before attempting the update process again. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9025 Damage Code: 0039 Labor Operations: Software Update (Includes checking for DTCs) 0151 0000 Time stated on the diagnostic protocol (Max 125 TU) Diagnostic Time: GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB #2063913/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Page 3 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. All part and service references provided in this TSB (2063913) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.