SSM75478

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in
advance of a technical bulletin or may be the only communication on a given topic. All
information contained in Jaguar technical communications are intended for use by trained,
professional technicians with the knowledge, tools, and equipment required to complete the
procedure correctly and safely. It informs the Technicians of conditions that may occur on
some vehicles, or provides information that could assist in correct vehicle and diagnostic
service.
SSM 75478 - PIVI Pro – Navigation resetting post OTA map update.
Models : E-Pace / X540
F-Pace / X761
I-Pace / X590
XE / X760
XF / X260
Engineer Shilvock Matthew
Name :
Last Modified 20 JUL 2021 15:41:39
:
Category : Electrical
Symptom : 207000 Entertainment Systems
Content : Issue:
Following over-the-air map update to HERE Map_948
version between 09:00 BST 07-07-2021 & 15:00 BST
09-07-2021, customer’s may experience PIVI
navigation system reset every 5 minutes on BEV
vehicles or when the ‘EV charge station’ category is
manually utilised by the customer on PHEV vehicles.
Cause:
Corruption to EV Charge Station POI category file
package in HERE’s map over the air update packages
for Map_948.
Precise detailed root cause for above corrupted file is
still UIV by HERE.
Action:
Do NOT replace PIVI hardware for this concern.
1. Confirm HERE Map_948 silent update has been
installed.
a. Map version can be checked in PIVI via
Settings->Navigation->About->Map Info & scroll to
bottom of list for latest OTA map update file packages.
2. Reinstall the maps via USB
a. Customers can download & install PIVI via:
i. Going to Jaguar.com/Landrover.com
ii. Selecting their market and language
iii. Searching for ‘Pivi map update’
iv. Following the onscreen prompts.
b. Dealers can re-install PIVI map by the above
method or:
i. Following the instructions in TOPIx
under 415-00: Navigation System Map Updates –
Vehicle with Pivi.
Jaguar Land Rover Limited 2000 - 2020 (Rel. 2691A)