No. 2114.1
Service Bulletin Details
Public Details for: No. 2114.1
Advanced technical information for updating the pvts cu software in the event that the engine will not start.
- 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2020
2020 PORSCHE 718 BOXSTER |
2020 PORSCHE CAYMAN |
2020 PORSCHE MACAN |
2020 PORSCHE PANAMERA |
Models from 2019
2019 PORSCHE 718 BOXSTER |
2019 PORSCHE 718 CAYMAN |
2019 PORSCHE 911 |
2019 PORSCHE MACAN |
2019 PORSCHE PANAMERA |
Models from 2018
2018 PORSCHE 718 BOXSTER |
2018 PORSCHE 718 CAYMAN |
2018 PORSCHE 911 |
2018 PORSCHE CAYENNE |
2018 PORSCHE MACAN |
2018 PORSCHE PANAMERA |
Models from 2017
2017 PORSCHE 718 BOXSTER |
2017 PORSCHE 718 CAYMAN |
2017 PORSCHE 911 |
2017 PORSCHE CAYENNE |
2017 PORSCHE MACAN |
2017 PORSCHE PANAMERA |
Models from 2016
2016 PORSCHE 911 |
2016 PORSCHE 918 SPYDER |
2016 PORSCHE CAYENNE |
2016 PORSCHE MACAN |
2016 PORSCHE PANAMERA |
Models from 2015
2015 PORSCHE 911 |
2015 PORSCHE 918 SPYDER |
2015 PORSCHE CAYENNE |
2015 PORSCHE MACAN |
2015 PORSCHE PANAMERA |
9 Bulletin #: 2114.1 Advanced Technical Information Part ID: 9064 Engine Will Not Start: Updating PVTS CU Software via Dealer Web Portal Vehicles Affected Models Model Year Model Type VIN Range Vehicle-Specific Equipment 918 Spyder Cayenne Macan Panamera Boxster/Cayman 911 Carrera As of 2010 up to 2021 918 92A 95B 970/971 982 991 N/A • VTS preparation and Porsche Car Connect (I-no. 7G9) • VTS security package and keypad (I-no. 7I0) • VTS security package (I-no. 7I2) Revision History Revision Release Date Changes 0 May 1, 2020 Initial release 1 June 18, 2020 Revision 1 2 June 23, 2021 Revision 2, converted from global TI to PCNA ATI 3 July 11, 2021 Revision 3, update of Service Information This bulletin replaces TI Group 9, 41/20, dated June 18, 2020. Condition The customer reports the engine will not start, and the instrument cluster may not turn on. An immobilizer error may be displayed in the instrument cluster. The condition can be intermittent. Diagnosis in the workshop confirms the immobilizer is activated and blocking vehicle/engine startup. Technical Background Certain Porsche Vehicle Tracking System (PVTS) control unit (CU) software is susceptible to false theft detection triggered by vibration. AfterSales July 11, 2021 Page 1 of 7 Bulletin #: 2114.1 Advanced Technical Information Part ID: 9064 9 Service Information The PVTS CU hardware and software versions must first be checked using the PIWIS Tester. The PVTS CU hardware version 2145 (or H10, or E50, depending upon PIWIS Tester software interpretation) is designed to handle software updates Over the Air (OTA). If the hardware version is 2145 and the software version is less than 0930, the control unit may be updated via the Dealer Web Portal (also known as the Porsche Car Connect Online Support Portal). If the software update via Dealer Web Portal is not functioning as described below then control unit replacement may be necessary. If the hardware version is 2148 (or H11 or higher), then an OTA software update is not possible and control unit replacement is necessary. Figure 1 If the PVTS Control Unit requires replacement, then the correct replacement part should be determined via PET; do not use the part numbers listed in the Workshop Manual or Technical Information. If the PVTS CU is replaced for this issue, then the HW and SW version of a replacement PVTS CU can be left as-is; no further CU software updates or replacements should be necessary. If the Dealer Web Portal indicates the vehicle has an Active Contract, then use the Device Replacement Function in the portal. If there is not an Active Contract, it is not necessary to use the Device Replacement Function in the portal. Note: Customers and Dealership employees can contact the Porsche Car Connect support center by calling 1-866253-1742. This may be necessary due to security controls limiting vehicle tracking service information and control unit status information. Performing a software update via the Dealer Web Portal 1. Read out the control unit software version using the PIWIS Tester a. Select the “Porsche Vehicle Tracking System (PVTS)” control unit b. Select the “Extended identifications” tab c. Check the software version; it must be less than “0930” AfterSales July 11, 2021 Page 2 of 7 Bulletin #: 2114.1 Advanced Technical Information Part ID: 9064 9 2. Perform a software update a. Ensure the PTVS CU has sufficient mobile (GSM) and satellite (GPS) reception i. Note: the PVTS CU contains an embedded SIM card and Vodafone manages data connection for service to this CU. No plug-in SIM is required to perform this update. ii. To perform the update on a vehicle that does not have a customer contract set up, activate the vehicle using the dealership demo account. Perform the update as directed below, then remove the vehicle from the demo account. Activating the vehicle via the demo account allows this update without starting the customer’s free trial period of Porsche Car Connect b. Access the Porsche Partner Network (PPN) --> Online Systems --> Porsche Car Connect (Online Support) c. Select “Device repair” (Figure 2, -1-) d. Enter the VIN (Figure 2, -2-) and click “Search” (Figure 2, -3-). Vehicle information and settings are displayed. Note: If the error message, “This device is not eligible to the repair process” is displayed, please verify the VIN entered is correct and retry the Search function several times. Also, try refreshing/reloading the webpage. If the same error message is received after several retries, then it may be necessary to replace the control unit. If the PVTS CU is replaced for this issue, then the HW and SW version of a replacement PVTS CU can be left as-is; no further CU software updates or replacements should be necessary. e. After Vehicle information and settings are displayed, click the Repair button (Figure 2, -4-). Once the update is completed successfully, the message “Your vehicle configuration has been updated” will appear briefly. AfterSales July 11, 2021 Page 3 of 7 9 Bulletin #: 2114.1 Advanced Technical Information Part ID: 9064 Note: If the update is not successful after the third attempt, please contact the Porsche Car Connect support center to verify vehicle information and settings as well as PVTS status by VIN. Figure 2 AfterSales July 11, 2021 Page 4 of 7 Bulletin #: 2114.1 Advanced Technical Information Part ID: 9064 9 f. Check whether all information and settings are the same after the repair function is completed (Figure 3, -1-), then click the “Generate Report” button (Figure 3, -2-). Figure 3 AfterSales July 11, 2021 Page 5 of 7 9 Bulletin #: 2114.1 Advanced Technical Information Part ID: 9064 g. Verify the Immobilizer is deactivated. The “Crank inhibition” value should show “Unlocked” after repair (Figure 4, -1-). Figure 4 3. Read out the control unit software version using the PIWIS Tester a. Select the “Porsche Vehicle Tracking System (PVTS)” control unit b. Select the “Extended identifications” tab c. Check the software version; it must be “0930”. AfterSales July 11, 2021 Page 6 of 7 9 Bulletin #: 2114.1 Advanced Technical Information Part ID: 9064 Invoicing Invoicing: For documentation and warranty invoicing, enter the labor operation and PQIS coding specified below in the warranty claim: APOS Labor operation I No. 90642510 Programming the control unit for the auxiliary alarm system PQIS coding: Location (FES5) 90640 Control unit for the auxiliary alarm Damage type (SA4) 1619 System does not start Search Items PVTS, Porsche Vehicle Tracking System, Dealer Web Portal, Porsche Car Connect, PCC, Vodafone, Connect, Immobilizer Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. ©2021 Porsche Cars North America, Inc. AfterSales July 11, 2021 Page 7 of 7