Dealer 24Fi

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Emissions Service Action 24Fi / ECM Software
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
About this action:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
August 02, 2021
Engine control software updates include improvements to diagnostics and monitoring to
improve vehicle serviceability.

REPAIR AVAILABLE – August 03, 2021 / Update ECM software

See ELSA/ServiceNet for complete repair & claiming instructions

Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

Parts Department:



No parts needed; software update only.
Country
Beginning
Model Year
Ending
Model Year
Vehicle
Vehicle
Count
USA
USA
USA
CAN
CAN
CAN
2019
2019
2019
2019
2019
2019
2020
2019
2020
2020
2019
2020
GOLF
GOLF SPORTWAGEN
JETTA
GOLF
GOLF SPORTWAGEN
JETTA
9,782
2,742
233,132
12,517
574
39,452
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:

Schedule owner repairs immediately

Owner mailing – August 2021
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
Requirements for Emissions Campaigns Having Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissionsrelated campaigns to be completed prior to vehicle registration renewal. When campaign work is done
you must provide the owner with a signed “Vehicle Emission Recall – Proof of Correction”
certificate (RC EMISCAVWAU). Certificates can be ordered at no cost online via the Compliance Label
Ordering portal.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
24Fi_DLR_LAUNCH