A9121172062266_2
Service Bulletin Details
Public Details for: A9121172062266_2
This bulletin states to create a pss record when last destinations, favorites, and home/work addresses are sporadically lost.
Models from 2021
Models from 2020
2020 AUDI A4 |
2020 AUDI A5 |
2020 AUDI A5 CABRIOLET |
2020 AUDI ALLROAD |
2020 AUDI S5 |
2020 AUDI S5 CABRIOLET |
PSS 91 MIB3: favorites, home address, and stored destinations are lost 91 21 17 2062266/2 August 2, 2021. Supersedes Technical Service Bulletin Group 91 number 21-68 dated February 17, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, S4, A4 allroad, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, and S5 Sportback 2020 - 2021 All MIB3 A6, A6 allroad, A6 Avant, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, Q5, SQ5, Q7, SQ7, Q8, SQ8, RS Q8, RS 5, RS 5 Cabriolet, RS 5 Sportback, Audi e-tron quattro, and Audi e-tron Sportback 2021 All MIB3 Condition REVISION HISTORY Revision Date Purpose 2 - Revised Service (Updated expected release date) 1 02/17/2021 Initial publication Customer states: Last destinations, favorites, and home/work addresses are sporadically lost. Workshop findings: The concern might not be reproducible at the dealership due to it happening sporadically. Page 1 of 2 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background A software bug can cause some user data to be lost on boot-up. Production Solution This bulletin will be updated when more information is available. A solution is currently under development. Service 1. Explain to the customer that a solution is forthcoming for the 1st quarter of 2022 and that no repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer’s concern. 2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information All part and service references provided in this TSB (2062266) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 2 of 2 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.