PIE0632

Subject:
Engineering Information – Owner Receipt of PAI "SAC003" and/or Dealer Informed of Excessive Parasitic Drains on an
In-Inventory Vehicle
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL – refer to the latest version of Service Bulletin 04-00-89-053 for more
details on the use of Engineering Information bulletins.
Brand:
Model:
Model Year:
VIN:
from
to
from
to
2021
—
—
Buick
Envision
2021
Cadillac
CT4
2020
Engine:
Transmission:
—
—
CT5
Chevrolet
Escalade
Models
2021
Corvette
2020
Suburban
2021
Tahoe
GMC
Yukon Models
Involved Region or Country
North America
Condition
Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
The purpose of this EI is to request dealership personnel involve GM Engineering in the event Owner Receipt of
a PAI (Proactive Alert Identifier) "SAC003" and/or Dealer informed of excessive Parasitic Drains on an ininventory vehicle.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to "root cause" the customer's concern and develop/validate a field fix.
Correction
If you encounter a vehicle with the above concern, perform the following steps and contact one of the engineers listed below with your findings.
1.
DO NOT disconnect the battery, any components or fuses. It is important that any existing condition is NOT reset.
2.
Confirm that the battery voltage is above 12.4 volts. Place the vehicle on a battery tender if below 12.4 volts. It is important that the battery be maintained to
assure any existing condition is NOT reset.
3.
Read and record all on-board Malfunction Codes.
4.
Record any observations or concerns the owner had as well as the vehicle service history.
Contact Information
The Contact Information has been redacted.
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Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
4087998*
Engineering Information - Owner Receipt of PAI SAC003, Dealer Informed of
Excessive Parasitic Drains
0.3 hr
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released May 04, 2021
2