5021397

TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
Technical Service Bulletin: 502-1397
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Integrity
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Customer Service
August 2021
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to an issue involving certain 2021 East to West Tandara Fifth Wheel recreational vehicles.
Please see the information below which describes the issue and provides you with details on the steps you should take to
have your vehicle repaired.
WHAT IS THE ISSUE?
The awning rail is not secured properly to a backer in the sidewall.
OWNERS: WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free repair. The vehicle
Owner is responsible for making arrangements to have the work completed. Please state you have been notified by
Forest River of the issue and provide the TSB number (located at the top of this page) to the dealership. It is also helpful
to give the dealership a copy of this letter when you take your vehicle in for the repair.
You may visit www.forestriverinc.com to search for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .75 hours. However, the dealership may need to keep your vehicle or schedule an
appointment with you for a later date to fit into their regular service schedule.
DEALERS: WHAT SHOULD YOU DO?
Dealer Service Procedures are locate on Dealer Connect
MAY FOREST RIVER ASSIST YOU FURTHER?
CONTACT
PHONE
CUSTOMER SERVICE
(574) 264-6664
Repair Codes:
Pictures are required for the remedy and/or inspection after installation.
Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
TSB
NUMBER
502-1397
REPAIR CODE
DESCRIPTION
TIME
SB-424-12-00-004083
INSTALL ADDITIONAL SECUREMENT TO AWNING RAIL
.75 HRS
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Please send the service invoice to the following address:
East to West
Forest River, Inc.
Attn: WARRANTY MANAGER
3000 County Road 6 West
Elkhart, IN 46514
Sincerely,
Forest River, Inc.
Office of Corporate Compliance
Page 1 of 1
TECHNICAL SERVICE BULLETIN 502-1397 REMEDY INSTRUCTIONS
Make(s): TANDARA
Model(s): MANY, SEE BELOW
Model Year(s): 2021
Concern:
The awning rail is not secured properly to a
backer in the sidewall.
Repair Code: SB-424-12-00-004083
Allotted Time: .75 HRS
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: NO
Prior Authorization Required: NO
Part(s) Number: N/A
Part(s) Return: NO
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and
Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from
shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in
electrocution, fire or other personal injury, property damage and/or death.
MODELS: TDF285RL, TDF286RLOK, TDF320RL, TDF321RLOK, TDF375BHOK, TDF385MB & TDF386MBOK
STEP 1: USING THE INCLUDED DRAWINGS FOR REFERENCE, LOCATE AND INSTALL ADDITIONAL 1” WOOD SCREWS (MAX. LENGTH,
NON-SELF TAPPING) IN THE AWNING RAIL. ENSURE EACH FASTENER HITS THE ALUMINUM TUBES IN THE WALL AS DEPICTED;
STEP 2: CLAIM REPAIR CODE.
Page 1 of 4
TECHNICAL SERVICE BULLETIN 502-1397 REMEDY INSTRUCTIONS
Make(s): TANDARA
Model(s): MANY, SEE BELOW
Model Year(s): 2021
Concern:
The awning rail is not secured properly to a
backer in the sidewall.
Repair Code: SB-424-12-00-004083
Allotted Time: .75 HRS
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: NO
Prior Authorization Required: NO
Part(s) Number: N/A
Part(s) Return: NO
Page 2 of 4
TECHNICAL SERVICE BULLETIN 502-1397 REMEDY INSTRUCTIONS
Make(s): TANDARA
Model(s): MANY, SEE BELOW
Model Year(s): 2021
Concern:
The awning rail is not secured properly to a
backer in the sidewall.
Repair Code: SB-424-12-00-004083
Allotted Time: .75 HRS
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: NO
Prior Authorization Required: NO
Part(s) Number: N/A
Part(s) Return: NO
Page 3 of 4
TECHNICAL SERVICE BULLETIN 502-1397 REMEDY INSTRUCTIONS
Make(s): TANDARA
Model(s): MANY, SEE BELOW
Model Year(s): 2021
Concern:
The awning rail is not secured properly to a
backer in the sidewall.
Repair Code: SB-424-12-00-004083
Allotted Time: .75 HRS
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: NO
Prior Authorization Required: NO
Part(s) Number: N/A
Part(s) Return: NO
Page 4 of 4