No. 42-21-1

Symptom-based workshop manual
Service
42/21
ENU
5711
5
Symptom – Body Exterior – Creaking / Squealing When Door Handle Moves In or Out:
Observe Specified Procedure (SY 42/21)
Change overview
Version
Date
Change
0
05/11/2021
•
First publication
1
08/09/2021
•
•
3D information added
Repair kit for fastening parts added
Model Line:
911 Carrera (992)
Model Year:
As of 2020
Equipment:
Central locking, "Keyless Entry" (M-no. 4F2 / 4F6)
Concerns:
Door handles
Symptom:
The customer complains about creaking or squealing when the door handle moves in or out.
Cause:
This may be caused by a defect in the following components:
•
•
Remedial
Action:
Door handle mount
Door handle (inner part) – (support bow)
Check door handles for noises and repair them if necessary.
3D information: At the following link you will find a sound recording of a vehicle subject to a complaint, as well as a video of
removing and installing the fastener on the door handle.
5711IN Door handle information
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Component overview
Door handle mount and door handle (inner part) – (support bow)
LHD vehicle – Door handle
1
– Door handle mount
Parts required as needed
Parts Info:
Part No.
Designation
– Use
Qty.
992898511
 Repair kit for fastening adapter
1 ea.
Only if door handle (inner part) – (support bow) is
replaced:
992837885AY
 Support bow
– left (M-no. L0L)
1 ea.
or
992837885G
 Support bow
– right (M-no. L0L)
or
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1 ea.
Service
Symptom-based workshop manual
992837886AY
42/21
ENU
5711
5
1 ea.
 Support bow
– right (M-no. L0R)
or
992837886F
1 ea.
 Support bow
– left (M-no. L0R)
Only required for front left support bow for M-no.
L0L or front right support bow for M-no. L0R
N 91017402
 Hex flange bolt with multiple-tooth head, M8 x 22
– Door lock
2 ea.
Checking door handles for noises
Work Procedure: 1
Move door handles in and out of the door panel 10 times using the radio key or door lock button.
Result of check
Action required
( )
No noises can be heard.
The door handles are all right.
End of remedial action.
(✗)
You will hear noises.
Continue with Step 2.
2
Locate noises.
2.1
Pull the corresponding door handle  Door
handle -1- out as far as possible and hold it in
this position.
2.2
Close the door and lock and unlock the
vehicle several times.
Information
In this way, only the side hinge of the door
handle (inner part) moves.
Door handle
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Result of check
( )
(✗)
No noises can be heard during this
process.
Noises can be heard during this
process.
Action required
Door handle mount damaged.
Replace mounts of all door handles, see 
Technical Information 'Replacing mounts of exterior
door handles'.
Door handle (inner part) damaged.
•
Replace the corresponding door handle (inner
part); see  Workshop Manual '57111903
Removing and installing door handle (inner
part)'.
and
•
Replacing mounts of all door handles
Door handle mount
1
– Door handle mount
LHD vehicle – New door handle mount (with coating)
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Replace mounts of all door handles, see 
Technical Information '57111903 Replacing
mounts of exterior door handles'.
Symptom-based workshop manual
Work
Procedure:
Service
42/21
ENU
5711
5
Information
You will need a second mechanic to help you with this repair.
1
Pull the corresponding door handle  Door handle
-1- out as far as possible and hold it in this position.
Door handle
2
Remove door handle mount  Door handle mount
-1-.
2.1
Support the door handle mount  Door
handle mount -1- with your index finger.
2.2
Unscrew screw  Door handle mount -2- and
set aside.
2.3
Remove door handle mount  Door handle
mount -1- downwards from the door handle
 Door handle mount -3-.
Door handle mount
3
4
Install new door handle mount  Door handle mount
-1-.
3.1
Place door handle mount  Door handle
mount -1- on index finger and position it on
the door handle  Door handle mount -3-.
3.2
Screw in screw  Door handle mount -2and tighten to Tightening torque 2 Nm
(1.5ftlb.) .
Repeat the process for other door handles.
Door handle mount
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Invoicing
Invoicing:
For documentation and warranty invoicing, enter the labor operations, PQIS coding and part numbers
specified below in the warranty claim:
APOS
Labor operation
57110240
Checking door handles
57115040
Reworking door handles
57111903
Removing and installing left door handle
57111904
Removing and installing right door handle
I No.
PQIS coding:
Location (FES5)
57110
Door handle
Damage type (SA4)
2000
Noises
Parts Info:
Part No.
Designation
Qty.
992898511
Repair kit for fastening adapter
1 ea.
Only if door handle (inner part) is replaced:
992837885AY
1 ea.
Supporting bow
or
992837885G
1 ea.
Supporting bow
or
992837886AY
1 ea.
Supporting bow
or
992837886F
1 ea.
Supporting bow
Only required for front left support bow for M-no.
L0L or front right support bow for M-no. L0R
N 91017402
References:
Hex flange bolt with multiple-tooth head, M8 x 22
– Door lock
2 ea.
 Workshop Manual '57111903 Removing and installing door handle (inner part)'
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2021 Porsche Cars North America, Inc.
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