NTB21-037A

Classification:
Reference:
AN21-008A
Date:
NTB21-037A
August 5, 2021
DTCS B2E4B-06, B2E60-06, B2E61-06 STORED IN THE TCU
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2021 Rogue (T33)
2021 Sentra (B18)
2022 Pathfinder (R53)
IF YOU CONFIRM
The customer experiences an issue with the NissanConnect® Service remote commands,
AND
Any of the following DTCs are present in the Telematics Control Unit (TCU):



B2E4B-06
B2E60-06
B2E61-06
NOTE: These DTCs are caused by an issue with a cloud-server that is related to the TCU.
The DTC diagnosis was mistakenly added to some ESMs and should be ignored.
ACTION
1.
Do NOT replace the TCU. Replacing the TCU will not resolve the concern.
2.
Send an email to [email protected].
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Do NOT replace the TCU. Replacing the TCU will not resolve the concern.
1.
Send an email to [email protected]. In the email, please provide the
following:

Name

Phone Number

Dealer Name

Dealer Code

VIN

DTC(s) present

Photo of the Unit ID Information screen (Figure 1).
o The Unit ID Information screen can be found at: Settings > NissanConnect®
Services > Unit ID Information.
XXXXXXXXX
XXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXX
Figure 1
NOTE: Please allow up to 48 business hours (M-F) for an email response with next
steps. Do NOT replace any parts.
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
May 6, 2021
NTB21-037
August 5, 2021
NTB21-037A
DESCRIPTION
Original bulletin published
APPLIED VEHICLES revised
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NTB21-037A