NTB21-078

Classification:
AN21-018
Reference:
Date:
NTB21-078
August 20, 2021
HIGH FREQUENCY NOISE WITH AUDIO SYSTEM DISPLAY ON
2021 Kicks (P15)
APPLIED VEHICLES:
APPLIED TRIM LEVEL: SV, SR
IF YOU CONFIRM
There is a high frequency (17 kHz) noise with the audio system display screen turned ON,
NOTE:
 The 17kHz range may not be audible to some people.
 Noise can be heard with the audio system ON or OFF.
AND
The high frequency noise is not heard with the audio system display screen turned OFF.
ACTION
1.
Confirm the current Audio Control Unit software version is numerically below software
version 423.
2.
Update the Audio Control Unit software version to 423.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One special tool, USB drive J-52727-1, has been shipped to each dealer (see Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT: The update-software must be the only file on the drive.
Figure 1
Do not apply this software update to models outside of the APPLIED DATE range. If
applied outside of the APPLIED DATE range, the Audio Control Unit may be
damaged.

Damaged Audio Control Units, due to improperly following the SERVICE PROCEDURE
in this bulletin or the software update being applied outside of the APPLIED DATE
range, will not be eligible for warranty claims.
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NTB21-078
SERVICE PROCEDURE
Check the Software Version
1.
Select Settings, located in the lower
right hand corner of the Audio Control
Unit display shown in Figure 2.
Figure 2
2.
Select Info.
Figure 3
3.
Select System Information.
Figure 4
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4.
Select Version Information.
Figure 5
5.
Confirm current Audio Control Unit
software level is numerically below
software version 423.

If the software level is numerically
below software version 423,
proceed to step 6 on page 5.

If the software version is not
numerically below software version
423, the service procedure is
complete. Proceed to CLAIMS
INFORMATION on the last page of
this bulletin.
262
Figure 6
NOTE: Further diagnostic may be
needed that is not covered by this
bulletin. Refer to the appropriate
section of the Electronic Service
Manual (ESM).
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NTB21-078
Download Software from the Infotainment Downloader Tool
IMPORTANT: Before starting, make sure:
6.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into the CONSULT PC.

If the infotainment update-software has already been downloaded onto special
tool USB drive J-52727-1 from a prior service procedure, skip to step 15 on
page 8.
HINT:
 Special tool USB drive J-52727-1 is the only USB drive approved for use
with this procedure.
 The update-software must be the only file on the USB drive.
 The update-software is estimated to take 10-15 minutes to download to
the USB drive.
 The update-software only needs to be downloaded once and can then be
used continuously on multiple Applied Vehicles.
7.
Open ASIST.
8.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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9.
Select the check box next to infotainment update-software as “KICKS (P15) IVI423”
(Figure 8).
10.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 6.
Version:
Check
box
D:\
USB drive
location
KICKS (P15) IVI423
Infotainment
update-software
Drop-down
menu
Figure 8
11.
Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.
12.
Select OK when the message in Figure 9 is displayed.
Figure 9
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13.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b.
Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
14.
Close all ASIST Infotainment Software Update screens.
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Reprogram the Audio Control Unit
15.
Set the parking brake.
16.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
17.
Insert the USB drive with the
infotainment update-software into the
vehicle’s USB media port (Figure 11).

Do not remove the USB drive
during the update to the vehicle
until instructed to.
USB Media port
Figure 11
18.
Wait approximately 10-30 seconds for
the screen in Figure 12 to appear, and
then select OK.
283C3B262C
283C3B423C
Figure 12

If the screen in Figure 13 is shown,
select No.
Figure 13
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NTB21-078
19.
Review the software update
requirements, shown in Figure 14, and
then select Accept to start the
reprogramming.
Figure 14
20.
When the message shown in Figure
15 is displayed, remove the USB drive
from the USB media port.
Do not remove the USB drive until
the screen in Figure 15 is displayed.
If removed prior to this screen being
displayed, the Audio Control Unit
may be damaged.
21.
Turn the ignition OFF.
Figure 15
22.
Open and close the driver door.
23.
Restart the engine.
24.
Allow the system to boot up
completely (approximately 30
seconds).

The Nissan logo will be displayed
during the reboot (Figure 16).
Figure 16
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Confirm the Software Version
25.
Select Settings, located in the lower
right hand corner of the AV unit
display shown in Figure 17.
Figure 17
26.
Select Info.
Figure 18
27.
Select System Information.
Figure 19
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28.
Select Version Information.
Figure 20
29.
Verify the Software Version is
now 423.

If the software version is NOT 423,
start this procedure over and verify
that the correct software shown in
step 9 on page 6 is downloaded.

If the software version is 423, the
reprogramming is complete.
423
Figure 21
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
Perform Software Check
RX9ZAA
SYM
DIA
FRT
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check & Update
RX4SAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
August 20, 2021
NTB21-078
DESCRIPTION
Original bulletin published
12/12
NTB21-078