PIC6418B
Service Bulletin Details
Public Details for: PIC6418B
This preliminary information communicates steps to perform to determine if the concern relates to a navigation loading concern that is under engineering investigation.
Models from 2020
| 2020 BUICK REGAL |
Models from 2018
| 2018 BUICK REGAL |
| 2018 CADILLAC ATS |
| 2018 CADILLAC CTS |
| 2018 CADILLAC XTS |
| 2018 GMC TERRAIN |
Bulletin No.: PIC6418B Published date: N/A Preliminary Information PIC6418B Navigation Loading Message And Navigation Won’t Start or Slow to Start When Ignition Is First Turned On Models Brand: Model: Model Years: VIN: from to Engine: Transmissions: Buick Regal 2018 - 2020 All All All All Cadillac ATS 2018 - 2019 All All All All Cadillac CTS 2018 - 2019 All All All All Cadillac XTS 2018 - 2019 All All All All GMC Terrain 2018 All All All All Holden Commodore 2018 - 2020 All All All All Involved Region or Country North America, Europe, Middle East, Korea, China, Australia, New Zealand Additional Options (RPO) IOU or IOT When the vehicle is rst started, or when Navigation is rst launched, the radio may display Navigation Loading, may show a scrolling circle, or may only show the home bar at the bottom of the display. Condition Cause Engineering has identi ed a root cause and working towards a service solution. Please o er the customer the provided workaround for now until a more permanent solution can be identi ed. Correction: The customer has two workarounds they can select from while waiting on a permanent solution to be released later this year. Option 1: Perform the forced stop described and illustrated below in steps 1-3. Option 2: Temporarily refrain from using the customer’s User Pro le in this vehicle. The condition described in this PI is not evident when using the Guest Pro le. Service Procedure Reproduce the condition at ignition on/engine start. Verify the condition is present, then perform the following steps: 1. Go to Home screen > Settings > System > Running Applications 2. Select the “Stop” button on the “Navigation” application line, then select OK. This will force the application to restart. 3. Launch navigation from the Home page. If the navigation still will not launch, then this PI does not apply. Refer to SI for diagnostic procedures. If the navigation recovers for that ignition cycle, then please explain to the customer that engineering has identi ed a root cause of this condition and they are investigating options for a permanent solution. The software solution is expected to become available later in the third quarter. This PI will be replaced with a bulletin once a service solution is ready. Parts Information Do not replace any parts for this condition. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation 3487088* Description Labor Time Con rm Navigation Loading Condition .3 Hr. *This is a unique Labor Operation for Bulletin use only. Additional SI Keywords nav, NAV, Version History Version History Version 2 Modi ed 07/16/2020 - Created on. 12/16/2020 - Updated to clarify work around steps. 06/10/2021 - Second work around step added. © 2021 General Motors. All Rights Reserved.