PIC6444
Service Bulletin Details
Public Details for: PIC6444
This preliminary information communicates apossible sim issue with vehicles in the middle east.
- 2021 -
Models from 2021
Bulletin No.: PIC6444 Published date: 08/18/2021 Preliminary Information PIC6444 Unable To Use WI-FI - Access Apps & Personalization Features Models Brand: Model: VIN: Model Years: from Engine: to Transmissions: Cadillac CT4 2021 All All All All Cadillac CT5 2021 All All All All Cadillac Escalade 2021 All All All All Cadillac Escalade ESV 2021 All All All All Cadillac XT4 2021 All All All All Cadillac XT5 2021 All All All All Cadillac XT6 2021 All All All All Chevrolet Blazer 2021 All All All All Chevrolet Corvette 2021 All All All All Chevrolet Malibu 2021 All All All All Chevrolet Silverado 2021 All All All All Chevrolet Suburban 2021 All All All All Chevrolet Tahoe 2021 All All All All GMC Acadia 2021 All All All All GMC Sierra 2021 All All All All GMC Yukon 2021 All All All All GMC Yukon XL 2021 All All All All Involved Region or Country Middle East Additional Options (RPO) Condition Cause UE1 Some customers may comment that they are unable to use Wi-Fi, access embedded apps and personalization features in the radio. The Emergency (e-Call) function is still operational. Upon sale of the vehicle, the module is expected to obtain a “Local” pro le and cellular number for use. The module could lock up during the transition from the factory default “Bootstrap” pro le to “Local” pro le. In rare instances the module is unable to recover nor revert to the “Bootstrap” pro le. An over the air (OTA) x is being released through the local cellular network. If the OTA update is unsuccessful due to the module already being locked up, then this service bulletin will need to be applied to remedy the customer concerns. This condition may be caused by a software anomaly with the eSIM operating system. Correction: Replace the Communication Interface Module / Telematic Control Module. Service Procedure 1. Press the OnStar blue button to request the OnStar advisor con rm the SIM pro le swap status. If the SIM status is ‘Local’ pro le then stop, this bulletin does not apply. Refer to SI for diagnosis of the customer concern. If the SIM status is ‘Bootstrap’ pro le proceed to step 2. Note: The component name of the OnStar module varies by vehicle model. It is called either a Communication Interface Module or Telematic Control Module. Replace the Communication Interface Module / Telematic Control Module. Refer to Communication Interface Module Replacement or Telematic Control Module Replacement in SI. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Labor Time Description Communication Interface/Telematic Control Module Replacement Malibu Escalade, XT4, Silverado, Suburban, Tahoe, Sierra , Yukon, 0.4 0.5 XT5, Acadia 0.6 0.8 1.5 2.0 3487368 CT4, CT5, Blazer Corvette XT6 *This is a unique Labor Operation for Bulletin use only. Version History Version Modi ed 1 08/18/2021 - Created on. © 2021 General Motors. All Rights Reserved.