Special Service
Service Bulletin Details
Public Details for: Special Service
Re: the subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the
Models from 2020
| 2020 TOYOTA CAMRY HYBRID |
Models from 2019
| 2019 TOYOTA AVALON HYBRID |
| 2019 TOYOTA CAMRY HYBRID |
| 2019 TOYOTA HIGHLANDER HYBRID |
| 2019 TOYOTA RAV4 HYBRID |
Models from 2017
| 2017 TOYOTA HIGHLANDER HYBRID |
From: QC_DoNotReply [email protected] Subject: Special Service Campaign 21TC03 - Multiple Models and Model Years - Low-Pressure Fuel Pump (Internal) Date: July 14, 2021 at 2:34 PM To: In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Special Service Campaign (SSC) on: Certain 2017 – 2019 Model Year Highlander Hybrid Vehicles Certain 2018 – 2020 Model Year Camry Hybrid Vehicles Certain 2019 Model Year Avalon Hybrid Vehicles Certain 2019 Model Year Rav4 Hybrid Vehicles Condition: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe driving mode in which the vehicle can still be driven for certain distances. Remedy: Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. Covered Vehicles: There are approximately 130,100 vehicles covered by this Special Service Campaign. Approximately 50 vehicles involved in this Special Service Campaign were distributed to Puerto Rico. Model Name Model Year Production Period Highlander Hybrid 2017 – 2019 Camry Hybrid 2018 – 2020 Avalon Hybrid 2019 Rav4 Hybrid 2019 Mid-July 2017 – Early December 2019 Late October 2017 – Mid-September 2019 Mid-April 2018 – Early June 2019 Early January 2019 – Late September 2019 Approximate Total Vehicles 42,600 45,200 8,300 34,000 Technician Training Requirements T623 Electrical Circuit Diagnosis Owner Letter Mailing Date Toyota will begin to notify owners in mid-July 2021 Customer Reimbursement Opcode Reimbursement, for the cost of repairs previously paid by the customer, may be reimbursed under Opcode TC03CR. Please reference the attachments for additional details. Dealers will be notified on July 15, 2021 at approximately 10:00 am Central time. Please do not reply to this email, this email was sent from a non-monitored account. If you need to contact us, please email [email protected]. Thank you for your support, TOYOTA MOTOR NORTH AMERICA Quality | Quality Compliance Department 21TC03_Fuel Pump_….21.pdf 21TC03_Fuel Pump_….21.pdf 21TC03_DL_Toy ota_Hy….21.pdf