BPaS09072021901

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Sent on
09
From
Parts and Service Division
Subject
Request for Visit: 2017-2022 ILX, MDX & RDX Front Damper/Suspension Noise
07
2021
Expires on 09
21
2021
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Information & Support Group (formerly TRS)
Request for Visit: 2017-2022 ILX, MDX & RDX Front Damper/Suspension Noise
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 ILXs, 2022 MDXs & 2017-2018 RDXs with a client complaint of front suspension/damper
noise. Noise can be described as knock, clunk, rattle, thump or creak. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you
attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the noise
2. No previous replacement of front suspension/damper parts.
3. Vehicle has not been in a collision.
4. No curb-damaged wheels.
5. No repair has been attempted for this issue.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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