Dealer 23DG

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 23DG / Air Intake Drain Valve
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
September 07, 2021
If the drain valve in the engine air intake hose becomes clogged with debris, it is possible
that water may potentially enter the air intake system and affect the air filter, engine,
turbocharger or intercooler in limited instances.

REPAIR AVAILABLE – September 07, 2021 / Remove the drain valve from the air
intake hose.

See ELSA/ServiceNet for complete repair & claiming instructions

Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

Parts Department:



There will be no parts allocation. Please reference the Repair Projection Tool in the
campaign circular to view your potential VIN population.
Country
USA
CAN
Beginning
Model Year
2015
2015
Ending
Model Year
2017
2017
Vehicle
TOUAREG
TOUAREG
Vehicle
Count
16,087
5,346
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:

Schedule owner repairs immediately

Owner mailing – September 2021

Service action expiration date: September 07, 2022
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
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